Sun Palace

Cultured Wanderer

This is certainly a very expensive resort, but without a doubt it is also an exceptional one, and we did not regret the expense at all. The facility is beautiful, impeccably maintained, and very clean, with little sign of wear and tear. The rooms are large, spacious, and exceptionally well equipped, offering a perfect balance of comfort and luxury. The food is on another level. It is creative, plentiful, beautifully presented, and thoughtfully plated, with an impressive variety. The four restaurants were all distinctly different and showcased a great deal of creativity. The buffet exceeded expectations, featuring special touches such as Christmas pastries and breads, a yogurt bar, and a wide range of options. The alcohol selection was also excellent, offering a great variety of high-quality drinks that were well prepared. What truly sets this resort apart is the staff. Everyone was incredibly friendly, attentive, and genuinely helpful, which made the experience even more enjoyable. The location is fantastic, the pool area is beautiful, and despite the resort being full, it never felt overcrowded or chaotic. Everything felt calm, relaxed, and well managed. Overall, this is an outstanding resort, and we could not be more pleased with our stay.

Monika Dwojak

Sun Palace was an amazing resort experience. Adults only definitely made our experience more peaceful . The event coordinators kept guests entertained with pool volleyball, contests, and activities that really created a fun sense of community. The food was great, the swim-up bar was a highlight, and the entire resort smelled incredible, we even bought a room spray to take home (The spray is basically empty which is a sign to go back soon). Free 24/7 room service was a huge plus. Safety was clearly a priority, with staff training for emergencies before the pool opened, and there were fun events every evening. Only small note is that the restaurant food could be spicier, but that’s just personal preference. Highly recommend!

Alana Corey

We had such a lovely stay here! There are tons of hotel options to choose from, but we are glad we stayed at Sun Palace. First thing to note in the hotel itself - it’s recently updated and the room was very nice. It wasn’t crowded so we didn’t have to fight for pool chairs and could move between the pools as we wanted. The quiet pool was our favorite, but we liked also going over to the party pool and doing some of the fun games. They keep the beach really clean too. The service is outstanding across the board. They really want you to feel special loved. Hot towels when you enter, bell service. Our pick up/drop off to/from the airport, even though we booked the shared shuttle, they gave us a private shuttle, which was really lovely. Highly recommend you book a shuttle through the hotel as there’s a ton of scams and ripoff taxis right outside immigration. Pool service were so attentive and quick. Servers were so sweet! For restaurants, we loved Fuego with our server Kevin and we loved Trattoria with our server Abel. The servers go above and beyond! The food is generally pretty good for an inclusive, but Fuego’s food we think was by far the best. Outside of this, throughout our stay, hotel personnel consistently asked us how we were doing. There were multiple times to give feedback on our experience and they were open and willing to hear everything that we had to share, which mostly was good things. The rooms are nicely updated - we loved the hot tub in the room, which is their base level room. Hotel gym had everything we needed. Drinks were not watered down here by any means, and there was entertainment every single day and every single night throughout the night to ensure that you had something to do in the hotel. Overall, this was a really fun stay and we are sad to leave. This was definitely a relaxing way to refuel ourselves before the new year. We didn’t do any day trips, tours, or any of the special offerings because they were a little bit on the more expensive side, but we still had a great time nonetheless. Would highly recommend some palace for your trip to Cancun!

2B True

Service workers were excellent, food was good, liquor was average (must pay more for top shelf), and management is horrible. During my morning shower with conditioner in hair and soap on body, water was shut off without any notice. Maintenance was called and they acted surprised. I asked to finish my shower at another room or the spa to rinse off. I was told no and it will be at least 2 hours before it will be back on. Therefore I had to rinse off in the jacuzzi tub with bottled water. Then I go out for breakfast and from what I could see every area within the resort had running water. They later apologized after I complained and offered me a massage the following day. Then later that night I was asked to meet in the lobby in order for the spa happen. I go meet a manager as requested. Starts off professional. I was asked to sign a legal document that I would not make any claims or judgements against Sun Palace. I said I am not signing it and I am not planning to file any legal action. The situation went from professional to intimidating and authoritarian, that I must sign it in order to stay at the resort. I signed it out of fear and to end the drama. I asked for a copy. Christian refused and immediately placed the paperwork in the desk. Long story short we didn't get the next day massage or the late check out as offered. Moral of the story don't complain because if you do it leads to false promises, intimidation and threats to terminate your stay. Management ended a great vacation horriblely.

Michael Johnston

Sun Palace has excellent food, something we value greatly. The entertainment is fantastic. Rooms are spacious and elegant. Very modern with usb outlets and casting to televisions. We enjoyed the beach there too, and the quiet pool is great. Also, the sporty pool kept us engaged with fun activities. My wife and I both performed sexy dances, well not too sexy, too much fun!