Starfish Tobago

Aliyah Baksh-Aziz

Glaringly obvious that foreigners are more of a priority than locals when everyone staying all inclusive is spending the same money. Rooms are decent, bathtub slippery, non-slip mats need to be added. Wait time to be seated for breakfast & dinner too long. Wait time for all drinks ridiculously long especially as your order would be forgotten & you have to keep asking. Most came when we were almost finished eating. I think they are in serious need of additional staff in order for things to be more efficient. The food was really tasty most of the time, now & then there'd be dishes that lacked flavor, we didn't enjoy any of the desserts, all the cakes tasted like box mix unfortunately. There was a handful of excellent servers & kitchen staff but some servers were rude & impolite. Lunch at D'Bay Grill was excellent, as well as the service. The pool & jacuzzi are lovely. Overall rating 3/5 (being generous here). I would not recommend but to each his own

Alison John-Williams

This is definitely NOT a luxury hotel. You get ONE key per room regardless of how many people are in the room. (Yes, I said key).The room fridge is only stocked on arrival day with water. All other days, we had to purchase bottled water or drink regular tap water. The crew that cleans the room is not responsible for replacing towels. When we couldn't wait for that crew, due to previous plans, we were ensured that it would be taken care of. Upon our return, we found a plastic bag with towels hanging on our door handle. There's really no entertainment besides someone playing music through their phone. (The music was good though). There is a pool table with uneven legs, so the balls do their own thing when played😆. They're always short of towels at the beach/ pool area. Most of the staff is friendly. A special shout out to the guy at the omelet station..best attitude ever!!

Emma Jayne

Last morning here at starfish hotel, and honestoy very mixed feelings, the majority of the staff are lovely and wonderful, but the manager and assistant manager are 2 of the worst people I've ever met. Friday the 14th March our hotel room was robbed we lost the equivalent of £350, there was no sign of forced entry so the only way someone could have got in was a key. We discovered the missing money Saturday right before a trip we had planned with the wonderful Derek Sandy who helped turn our holiday around. We reported the money as missing and straight away the assistant manager made us feel like we were lying and tried fobbing us off with excuses. By Sunday we still hadn't seen the police, so asked to speak to the general manager a meeting was arranged for Monday, both denied everything didn't offer a single apology, didn't even ask if we were doing OK (we obviously weren't) we finally spoke to the police Monday who concluded the room could have only been entered by a member of staff. Still no apology or any gesture of goodwill from management. The same night our room had money stolen from it the room next door also did (both balcony rooms) when we asked the managers about that. They told us that money and phone had been found upon leaving having the hotel. So no doubt that's what they will tell people after we've left. On the plus side of the holiday Derek Sandy, Woody and Barry all took us out for some fantastic trips, Derek took us on an island tour and showed us some fantastic sites. Woody we did a boat trip with snorkeling and dolphin spotting, we saw a group of dolphins who were playing under the boat for about an hour it was truly amazing, and Barry arranged a birthday bash for my husband, he got a balloon, birthday cake and a bottle of red wine, we did an mini island tour, then onto pigeon point where we got on a glass bottom boat and was piled with rum, did buccoo reef and the nylon pool as well as spending the whole afternoon chilling on no mans land where the food was fantastic and the drinks never stopped! I would also recommend catamaran picante who we had a wonderful time at cotton bay with. So, in summary, everything we did away from the hotel was fantastic. We will return to tobago but not to Starfish

Moreno Yaba

Our last hours at the starfish resort was a complete disaster. On November 9th, 2024 my family and I, together with twenty other guest were invited to have dinner at the grill bar as opposed to our usually evening dinner at the dining lounge. The time given by the staff for our dinner was at 7pm. We arrived at 7pm and the staff told us that they were not aware of a 7pm dining because everyone else booked for 8pm. Despite the confusion, they seated us and give us the menu to order our meals. To make the story short, our meals were given to us after two hours and a half of waiting. The manager….. then apologize and told us upon our departure time we will receive a compensation at the front desk. On November 10th at approximately 10:30 AM I realized that we have been a victim of theft; three hundred and forty dollars were stolen from our bag pack in a room that is carefully locked everyday and the only person that enters are the room service caretakers of the resort for cleaning. After an intense and thorough search of our apartment to ensure we did not drop or place the money anywhere else, we reported the incident to the manager at the front desk. The manager came to our room to examine at 11:00AM and assured us that she would report the incident to the cops in hopes that they will arrive before our departure. At around 12:45pm after no check ups or update from the manager , I took it upon myself to go and question if anything was being done about the situation. The lady at the front desk, told me that the manager had step out and is busy serving in the kitchen. We were upset and frustrated about the lack of care and diligence. To make matters worse, the only thing that was given to us for our departure to compensate the poor experience was a bottle of wine. When asked about the money that was stolen, the lady told us that there is nothing that can be done because of the insufficient time left. Basically, the thief earned the right to steal what is not theirs and get away with it!!! Please be aware that there is a thief lurking around in the room service department of this resort!!!!! Today is our last day for our vacation in Trinidad & Tobago and there was absolutely no call made by the staff to update us about the situation after fulling out the incident form. What a disgrace!!!

sandra matthews

Not a 3 star hotel. Probably shouldn't be starred at all Pros: Beach Hotel ground is clean Cons: Everything else. Buffet is small. Food runs out. Buffet is not a Buffet as someone serves your portions and food is not replenished for the duration of Buffet/ restaurant hours. Coffee shop - non existing. There is a coffee station but if you are not there early enough you do not get cups ...if there is any coffee. Staff; Aweful. Unfriendly. THE ABSOLUTE WORST. We have been to many all inclusive resorts. This one fails in all categories. No entertainment...we stayed two nights and the first was karaoke. No participants. 2nd night.. The scheduled entertainment didn't show up