St James's Club & Villas

Heather Marek

Overall it was a great stay. The staff were friendly and attentive. Service for the reserved dinner time slots were alittle too slow, and portions were too small. We should have ordered a few items maybe if that is possible. We ended up stopping at the buffet for alittle more food afterwards. The music was always great to listen to in the evenings. We enjoyed sitting in the lounge chairs near the bar listening with a drink before and after dinner at the docksider. Disappointed about the seaweed on the beach, but we understand it is seasonal and is constantly coming in. Too bad there is not a better solution rather than the tractors and by hand. Like a net or something quicker. We felt bad for them having to work so hard on that for so long too. Didn’t realize how big of a resort it was and it is all pretty spread out so I could see how anyone older or with disabilities may struggle. It did help to keep us in better shape though.

Caleb Demeritt

I recently visited st James club with my wife, 18 month old as well as 4 other adults in our party. After reading reviews I was worried about the service but We were greeted by 2 great front desk workers, one being Brianna and the others name started with a D and I know I’ll misspell it. They were great and very helpful. The clubs location is great while we were there it felt like it was empty which was awesome not feeling overcrowded when going to do things. We spent most of our time on the resort enjoying the beach which was great, great clear water and make sure to have piper give you a foot message. I also want to give a special shout out to Deshaun who works in the little store there. She was so helpful and even went to the store to grab diapers for my son as we unfortunately forgot to pack enough so she definitely. While the location was great and we had great encounters with the workers I’ll say the worst part of the trip was how slow it was to get food at all the restaurants . We went to the rainbow garden for dinner one night with a 6:30 reservation. It took 3 and a half hours. The service being so slow at the restaurants made it so by the time you were done eating you didn’t have much time to do other activities. St James needs to invest in making sure that people are receiving fast service even trying to grab a quick snack would take at minimum an hour.

Kelly Herrell

The food was better than my previous experience at Costa Rica Dreams. They said they have room service but only for an extra fee and only at night. Bottled water was an extra purchase as well. The resort was quiet and definitely not a singles dream which was fine with us. The staff was friendly and helpful. We stayed on the Atlantic side but could access the Caribbean side by walking 200 yards across the street. The spa was outstanding. I would not pay extra again for the Italian restaurant as it was a little disappointing. The nightly entertainment was fun. The jerk chicken was delicious. Don't be afraid to take a taxi in to town. Overall we were happy and felt very relaxed.

Ria Palmer

Beautiful Island. The resort is nice, can use some updating, but the staff is not very welcoming nor accommodating, The food choices/options was terrible except on Saturday, Found ourselves eating off the resort which cost more money. The activities they posted about did not happen. As a returning guest I was disappointed in not having the same activities as my prior visit, other than the front desk and the gift shop, the staff had attitudes, and was bothered when asked for anything. Also roach in room and also in coffee shop, and was a lot of work being done in the day time in rooms next to ours, so you could not get any quite. Spoke to Management but didn’t remedy any of our concerns. Birds also an issue at breakfast.

Risa Forbes

Beautiful island and weather. ….resort, not so much. I think this is a 3 star resort not a 4 As a first time traveler to Antigua I will say the island is a must experience. Warm weather and cool breeze was the best thing about my stay. I have traveled to several islands across multiple resorts/properties an St James Club needs some serious staff training and redo of the entertainment and culinary experience. With the exception of a few front desk and guest services staff members everyone else seemed bothered and annoyed to assist us in any way or take our dining orders. Many things advertised like the moonlight party or Caribbean night did not take place. The food was not seasoned at all and didn’t have any variety especially at breakfast. No music was being played as a whole throughout the day and the few times it was , other guests asked that it be turned down. Go here if you’re a retirees looking to relax and sleep. This is not a family resort. No lifeguards on duty. At any pool or on the beach. Only two people stationed at the water sports hut. They had a magic show where the “magician” pulled liquor bottles out of a box over and over again and as vast as this property , they held it in a bar where adults were drinking which later a fight broke out and left a guest bloodied. At dinner one night two staff were arguing about which was going to make a cappuccino for a guest and the server was whaling about not wanting to do it. We made the best of our stay and had to travel off resort to dine two nights to find fulfilling meal . We spoke to the HR manager who was wonderful and empathetic as well as the property manager Donna. Donna explained that it’s their down season and apologized however I will say the hotel had guests and the guest that booked a stay there are entitled to a better experience and same things as in their busy season. And certainly better attitudes from staff. I would definite visit Antigua again. ..Not at St James Club.