Sol Milanos Pingüinos

Rosália Rodrigues

WARNING: COCKROCHES IN THE HOTEL ROOM My experience at this hotel was far below acceptable standards, particularly in terms of hygiene and the way a serious situation was handled by the staff. On the second night of our stay, at around 3am, I discovered a COCKROACH in the room. I immediately contacted reception, only to be told that they could not help at that moment because the staff member on duty was alone. I was even told to deal with the issue myself. After insisting, someone eventually came with insect spray, treated the room, and then suggested we sleep there anyway, despite the strong chemical smell and the obvious discomfort caused by the situation. We refused and had to change rooms in the middle of the night. Even in the new room, we did not feel safe or comfortable after what had happened. The following morning, we chose to end our stay early and requested a refund for the following night, which had already been paid for and which we would no longer be using. The management's response was simply: “It’s normal to have cockroaches. Luckily, it’s not their season.” In my view, cockroaches in a hotel room are never normal. This is a hygiene and public health issue that should be taken seriously — and it’s clear that no proper prevention measures are in place. The way the situation was downplayed, combined with the refusal to issue a refund, shows a clear lack of professionalism and respect for guests. For these reasons, I do not recommend this hotel. If you value cleanliness, safety, and responsible customer service, I strongly advise you to look elsewhere.

Shelley Oldfield

From the moment I arrived Maria on the front desk and Javier made my stay very welcoming. I got my early check in as requested and was up graded to a family room which I was appreciated of. The room, shower lovely, the balcony great and lovely sun from 5pm. Air con and fans great as I suffer with my menapause and was not hot. Bed was comfy but very squeeky, the cleaners were lovely abd friendly. For me the room could be updated with some paint and maybe a little more smarter for a Melia but I am not complaining in any way just some suggestions. Last night upstairs were moving furniture until 2am which was not good but I am leaving today, Breakfast ok, but I am very fussy anyways but seemed a good selection and cater for everyone. Lovely beach, some tasty restaurants near by and shops, generally I will definately be recommended this hotel to my clients. For what I paid for this hotel, nothing to be negative with. Thank you to you and your team for making my stay a pleasure.

Jen Devlin

I loved my stay here. The sea view room is well worth the extra money. Access to the spectacular beach is handy. Pool is unheated so I enjoyed having it mostly to myself. Breakfast selection was vast and coffee good. Staff on reception were brilliant - especially Javier. I had double booked with another place in son bou which I couldn’t cancel - they let me stay the non refundable first night and cancel the rest of my booking but loved this place so much I booked in for a further two nights as couldn’t bear to leave. I’d had hesitations due to the low Google score (wouldn’t normally choose anywhere less than 4.2) but wouldn’t hesitate to recommend.

Terry L

Lovely view from the room. I do like tea and coffee making things in the room but maybe they're a disappearing facility. Clearing service and drinks service in the buffet restaurant was excellent - I musn't single out names- but there was constant queue for drinks at the bar. Location is lovely.

Pete Kudlacek

This is a lovely hotel on the beach front with beautiful views of Son Bou Beach. The hotel is extremely clean and the staff are polite, hardworking and helpful. We stayed in May for a week which was our second visit and we have booked to come again for 2 weeks in September. The breakfast was lovely with such a wide variety of choice and everything very fresh and tasty. Something for everyone. The pools are perfect and very clean with great sun beds (which are free) and plenty of them. The rooms are lovely with everything you need including a small fridge, safe, balcony and plenty of storage space. Son Bou and Sol Milanos Hotel are our favourite places for a holiday for rest and relaxing. We stayed on the Milanos side with a sea view and can’t wait to return in September in 12 weeks time and hopefully we will be able to be on the 3rd floor again with a sea view and hopefully pool view too. We can’t wait to see you soon.