Sol Lanzarote

Sally Wright

Just arrived home from this hotel with my two young granddaughters. It was everything I expected, the hotel staff & entertainment team was fabulous and friendly. The food was great for AI. My only complaint here would be the children's section was the same every evening, but, that is just my opinion! The family rooms were great and spacious, towels changed daily if required. My only major complaint would be other guests - they reserved sunbeds around the children's pool were there are the least beds, for hours on end unattended. This is rude and disrespectful to other guests with small children. This needs to be addressed by the management. All round fabulous holiday and I would definitely return.

Sue S

VERY HARD BEDS. We just returned home from 1 week at Sol Lanzarote. The mattresses in the room were very hard and difficult to sleep comfortably. Woke to severe back and hip pain. The hotel is otherwise a very lovely hotel. Loved the decor of the room and hotel. The staff are very friendly and attentive to their guests. The food selection was wonderful, we enjoyed all of our meals. I would love to return again and again IF new mattresses were installed in the guest rooms. Lovely pool and lounge area, again staff are wonderful keeping great care. The Ballywood show and poolside festival show were spectacular!

K De Groot

Lovely, friendly staff. Great veggie food - much better than other places and great variety. Room size very good. Great location facing the sea. Thank you all very much I would come here again! Edit: Thank you. And I wish the staff all the best in their endeavours with striking today.

Chris Wilkie

Great hotel, nothing was too much of a problem for the staff. Food excellent for a 4 star. Plenty variety and all cooked properly. Cruzcampo beer on tap, I was sceptical at first but had a nosey behind an unmanned door and sure enough kegs of the stuff. Pools could do with a heating in winter months. Location is great with plenty bars and restaurants nearby. Only flaw is poor drinks choice when it comes to spirits

Jemma Kush

I returned yesterday from a last minute 5day trip with my mother. We went away to relieve stress, complete my assignments in peace and relax before my mother's spinal surgery next week. Unfortunately, the stress only got worse. I don't want to say the holiday was all negative. We did have a brilliant time meeting other guests and having a laugh. Staff were also very friendly. Unfortunately, I would not say the hotel is a 4star but more of a 3star. It was quite a basic hotel. Entrance was pretty but there's alot of updating that needs to be carried out. We paid for a superior sea view room. Cannot complain about the view although the rooms needed freshening up. They were very spacious though. I was disappointed that the hotel does not provide coffee in the rooms, this would have been a great touch. The poolside was nice, there was no arguing over sun loungers but the pools were absolutely freezing even though one was supposedly heated. It was a shame for families with children as they couldn't go into the pool. The beach was just outside a gate and across a path. Very beautiful too. The food was disappointing. Very repetitive and I do feel there wasn't much to choose from. It was also cold! There were microwaves to heat food up but this should not be expected. Food should be served hot. Staff were very quick to help clear tables and take away any used plates though. Let's talk about stress. I was in my room carrying out work for my assignment while propped up in bed. All of a sudden, part of the wall crashed down and hit me. Pictures do not do it justice, it was heavy! The corner of this heavy piece of wood smashed into my arm and laptop. The screen is completely smashed and slightly bent. As you can imagine I was angry, shocked and upset. Luckily, I was not sleeping as my head would have been in the same place my laptop was. Without sounding dramatic, I would have received some serious head injury if not worse. You do not expect to have health and safety issues like this when being on holiday. The manager was apologetic but I do feel it was brushed underneath the carpet. I was offered a massage for my troubles which I felt it was insulting. The jet2 rep was amazing and I could not fault her. She argued for me to have a laptop to continue my work which was finally agreed upon. This however did not happen as they could not source one for me. I was not asked once how I was even considering the wood hit me. I was upset and could barely sleep with fear it was going to happen again. I'm surprised there was no investigation as to how it happened, but rather it was 'quickly fixed'. I felt as though the hotel could not wait for us to leave so they did not have to deal with us any longer. Unfortunately, will not be returning and feel I need a holiday to recover from the stress this holiday caused.