Sol Lanzarote

Sharna Sperinck

Me and my cousin have just returned form 5 days here and we had the most AMAZING time. The food was lovely, drinks were great. Entertainment team work so hard everyday especially Loic, Theo, Lucas and Luca! We loved it that much we are coming back in September :)

Emma mead

Hotel is lovely and on the beach, however the food was always cold or maybe warm. Me and my mum got food poisoning on the second day of our trip (only there for 4 days so this ruined the holiday) vomiting and diarrhoea, we also saw and heard a number of other guests vomiting. Would not go back to this hotel ( would if it was self catering as such a nice place, just would never eat there)

Katie Graden

The entertainment has been good in the evenings, but we were disappointed at how early it stopped, with the bar only serving drinks until 11.30pm, but there was nothing to do after 10.30pm. There is lots to do for families and kids, and while we don't have kids, we have to say that the staff were brilliant with them! There were lots of activities during the day in the pool etc which is great to see. The cleaning staff for our room have been absolutely brilliant, ensuring that it got cleaned even if we had a lie in, we are very grateful! It is in a prime location with a beautiful beach, lots of bars and restaurants nearby. The pool area is lovely with music playing all day, it is a great atmosphere. It has been mainly very quiet at nights which has been great, no trouble and a very safe area. We arrived 15 minutes before the restaurant closed on our first night, the food was not good - cold and not a great selection especially for an all inclusive. Despite advertising a pool bar and snacks, it has been closed for two days of our stay!!! This meant that you couldn't get a drink until 6/6.30pm in the evening unless you wanted to go into the restaurant for a soft drink or wine out of a pump! I have been in hotels before in Lanzarote were you could have cocktails all day! We had to then go out elsewhere and spend money despite being all inclusive. Waiting staff are very rude in the restaurant, grabbing your plates before you have finished half of the time. Plates weren't being cleaned properly, I lifted a plate from the stacked up clean plates and it was covered in sauce on the bottom which I got all over myself. The cocktails were extremely watered down, closer to juice! The TV in the room is terrible, no smart function, very limited channels, unable to cast the phone to TV as well, TV is glitching constantly and the sound is going on it. There is no tea and coffee in the room, we have had tea, coffee, biscuits and milk in a 3 star hotel plenty of times before, I don't think this is much to ask... There were tea stains all up the wall in the room next to the bin. The first night I arrived my bed sheets were stained. We were given two single beds despite stating that we are a couple when booking. The food was very similar most nights, with very little variation, and the food was mediocre, I would expect a much higher quality than this. A couple of nights were great, but most were disappointing . You could almost predict the menu- bread, cheese, salad, meatballs, pasta, cannelloni, chips, a small selection of meat, fruit and sweets. When we left our room there was a pile of crisps crushed into the stairway and wasn't cleaned for three days. We are really disappointed and we expected a lot more from a four star hotel. Friends stayed here before COVID and said it was a brilliant hotel, sadly it has gone downhill. You are also charged 3 euro per day to use the safe which is crazy!

Pat Lynam

Hi, overall, the hotel is 100% a great location very close to the airport, the beach is literally a stones throw from the back of the hotel, the staff are very friendly and the house keeping was done every day....It's our 2nd time to stay and judging this stay from the last, the huge difference was the food the 1st time we stayed it was class great choice a d very tasty, but this time it was terrible very poor selection and not nice... Seeing as for us, we booked because it was all-inclusive. I would expect the food to be nice.. As for the drink, the cheapest of the cheap !!!

Alex Brennan

After looking at the photos of this hotel and the reviews, my girlfriend and I were excited about this hotel and its all-inclusive experience. Upon arriving at the hotel around 4:30PM local time, we were greeted by a friendly hotel receptionist who explained the workings of the hotel and how we could maximize our experience during our stay. We were given a standard metal key to our room along with two electronic key cards, This confused us a little but we eventually arrived to the room to see the electronic cards were for the power and the one metal key was for access. We were given a wheelchair access room which is not what we booked, We said we would make do with what where given however there were no windows in the room just the sliding door to get in and out of the room to the main entrance right beside the pool. The A/C also worked poorly and didn't provide much comfort. Later that night after being out for most of the evening we returned to find a Cockroach in our sink in the bathroom(When I say this was pretty large I was firstly taken back by the sheer size of the insect). I understand with a hot climate you can come across these, but not what are supposed to be freshly cleaned hotel rooms! of course, we no longer wanted to make do with the room that wasn't what we booked and also full of insects and bacteria! We went to reception and it looked like the staff changed as the previous helpful employee wasn't there anymore, We explained the situation and they said we couldn't change rooms until the morning when they could see what they had available. As this is off-season and I can see the hotel isn't at full capacity I couldn't believe they were disregarding our complaint with the photos and proof we showed them. Eventually, after going back and forward they gave us the room we originally booked and on the top floor to avoid any insects again I presume. (I don't understand why they couldn't have given us that room to begin with to save the messing about). Also during 4 Days we were there, the buffet had a wide selection of traditional and international selections, but not many vegetarian options. However each day we were there, anything that was supposed to be hot was lukewarm or cold, we tried everything to try to get a portion of hot food (go early as they opened the buffet for "fresh food", and wait for the chef to serve fresh food after cooking and go at different times to see if it mattered). This applies to all buffets, Breakfast, Lunch, and Dinner. Thankfully the restaurants close by were delicious however this took the whole premium of going to an all-inclusive point out of the holiday. In Summary: Don't go for the food as it was cold every day, the rooms were not cleaned up to standards as cockroaches made it their home, and don't go to this hotel if you need wheelchair access due to poor ventilation