Sofitel Dubai Downtown Hotel

Fahad Almulhim

Sofitel Dubai Downtown is one of the finest hotels in Dubai, offering an exceptional location directly connected to Dubai Mall and the metro station — making transportation incredibly easy and convenient. The cleanliness throughout the hotel is outstanding; every detail is carefully maintained, from the lobby to the rooms, giving a truly luxurious and comfortable experience. A special thanks to Sarita for her professionalism and warm attitude. She was extremely helpful, always smiling, and quick to respond to any request. Her attention to detail and genuine care made the stay even more enjoyable. Staff like Sarita truly reflect the high standards of Sofitel Dubai Downtown and elevate the entire guest experience. Highly recommended.

tracey gardiner

Our stay at Sofitel Downtown Dubai was nothing short of exceptional. From the moment we arrived, the level of service was genuinely world-class. Unfortunately, I sprained my ankle during our stay, and the way the staff responded was beyond anything we could have expected. They immediately arranged a wheelchair, provided first aid, and continually checked in on me throughout our stay. Every time I passed through the lobby, staff members asked how I was doing — and they even remembered our names. You never feel like “just another guest” here. The kindness, attentiveness, and willingness to help are unmatched. Nothing was ever too much trouble, and it was all done with warmth and genuine care. The room itself was stunning — very spacious with a large, beautifully designed bathroom. The hotel’s location is perfect, with direct walkways allowing easy access to Dubai Mall and Burj Khalifa without even going outside, which is incredibly convenient. Breakfast was excellent, and the Executive Lounge was a real highlight in the afternoons and evenings — relaxed, well-serviced, and a lovely space to unwind. This hotel sets a standard for what true 5-star hospitality should be. I cannot recommend Sofitel Downtown Dubai highly enough and would absolutely stay here again. Special shout out to Mostafa, Alan and the Zimbabwe guy at reception. Sorry I can’t remember your name even though you remembered ours!

Tomislav Veltruski

I've stayed here for two weeks, the hospitality is extraordinary. Special thanks to the housekeeping crew, Sunil and Indra, who genuinely took extra effort to make me feel like I'm at home. Food is also very good, a freshly prepared mix of euro-asian, middle eastern and mediterranean cuisine. The location is as good as it gets, center of the city, right next to the Metro, there's a small grocery store here as well. If you're here on business, you can ask for a corporate discount, they really do their best to please. Overall a great experience.

irene renquijo

I recently visited La Pâtisserie to celebrate my friend’s belated birthday, and we had a wonderful afternoon tea experience. The selection of pastries, juices, and coffees was an absolute delight—beautifully crafted and full of flavor. The ambience was elegant and relaxing, and the presentation of everything we ordered was impressive. The staff, especially May and Talent, were exceptional. Their attention to detail, warm hospitality, and thoughtful service made our visit truly memorable. Overall, it was a perfect afternoon, and I highly recommend La Pâtisserie for anyone looking to enjoy quality pastries and excellent service.

A Lennox

We stayed here for 2 nights. The rooms were very clean, the bed was comfortable, and it was in a central location based on everything we planned to do. I loved the little coffee area in the lobby. I definitely would stay here again. Also, the sushi restaurant that is in the hotel - the sushi was the best I have ever had in my life. It was beyond incredible.