Sofitel Dubai Downtown Hotel

Hayley Taylor

Our stay had some real highlights alongside a few disappointments. The pool staff member was absolutely exceptional - he consistently ensured our daughters had proper flotation devices every time we visited the pool area, which was such a thoughtful touch that really stood out to us. The housekeeping team deserves special recognition as well. Our room was spotless throughout our stay, and the cleaners visited multiple times during the day, maintaining impeccable standards. Their attention to detail was impressive. Unfortunately, the pool area was significantly impacted by the port area being closed for renovations. While we understand these things happen, it left just one small pool available, which felt quite limiting. This really affected our experience and honestly made us wish we’d chosen a different hotel for our stay. The breakfast was also disappointing. If you’re a croissant lover, you’ll be happy, but the options felt quite limited overall. The eggs were served cold, which was particularly off-putting. To make matters worse, the service at breakfast was terrible - we actually left before our coffee even arrived, twice! For a hotel of this caliber, we expected much more variety, quality, and attentive service at breakfast. I asked the concierge over email whether we could use the palm Sofitels experiences and whilst they said they were looking into it, we got no response. The standout service from individual staff members shows the hotel’s potential, but the facility limitations and food quality issues prevented this from being the experience we’d hoped for.

Sravan Konijeti

Our stay at **Sofitel Downtown Dubai** was nothing short of amazing! One of the standout highlights was definitely the **room views** – waking up to the stunning Dubai skyline was simply magical. 🌃✨ The hotel is **perfectly located**, just a short walk to **Dubai Mall** and the **Metro**, making it super convenient for travelers. That said, being in such a prime and busy area, be prepared for some traffic and slightly higher taxi fares. What truly won our hearts was the **Kids Club**! A special shoutout to **Elaine**, who noticed it was my son’s birthday and surprised him with a handcrafted gift 🎁 – such a thoughtful gesture that made our day! 💖 Now, let’s talk about the **food** – absolutely delicious! Honestly, some of the best meals we’ve had, even compared to top places in India. Overall, it was a **wonderful and memorable stay**, and we’re grateful for the warm hospitality. Thank you, Sofitel! 🙏🌟

Simone P

Sofitel Downtown is effortlessly stylish, chic, and easygoing — the perfect mix of elegance and comfort. We stayed in a two bedroom apartment and the views were stunning. The staff are genuinely kind and welcoming, creating a warm and relaxed atmosphere throughout our stay.Madan, Hamza, and Sukruth provided excellent turndown service and room care — very personable and luxurious, making the room feel like a true retreat. Housekeeping overall was top-notch. The breakfast and spa services were also outstanding, relaxing, high quality, and beautifully delivered.Security staff were friendly and polite, I lost my room card several times, and each time it was replaced with patience and a smile. The rooms are beautifully designed, they feel both homely and elegant. It’s a lovely touch that the staff greet you with a cheerful “Bonjour.” Highly recommended — 10/10

Iram Shariff

The service and staff have been very helpful and friendly. Chico has looked after our rooms and is always smiling. The staff at reception has also been amazing helping us receive our lost luggage and with suggestions of where to eat have been very helpful. The bellman have also been great and always ready to help. The breakfast and staff are also very good.. the mall is a good 15 min walk even though it looks close so Uber and taxi are also readily available. The pool is awesome.

Michelle Haas

This was our first visit to Sofitel Downtown Dubai and have not been disappointed. Stella at the Desk gave us a warm welcome and A Solange and Arman in the Restaurant have been outstanding in their customer care and overall professional service. The food choices at Breakfast are excellent with care given to fresh ingredients with Omelettes being a particular highlight. Yash also gave excellent service. This is a Sofitel of the highest standard in a great location for exploring Downtown Dubai and we can’t recommend it highly enough. Sid the Restaurant Manager is always warm and welcoming and provides strong leadership and Sagar in Housekeeping is totally dedicated to providing the highest standard of service. We have also had excellent customer service from Sunam who is the Restaurant Manager, Bizdu at Poolside, Shyam at Breakfast Service and Deepak and Deepak and Darhula both in Room Service. The staff are exceptionally customer oriented. This is a fist class and well run Hotel.