Sofitel Bali Nusa Dua Beach Resort

annie mathura

Overall this was the perfect relaxing trip. First time in Bali and I’m happy that I chose this resort. Several days I just stayed in, utilized the restaurants and hotel amenities without going out . The beach is well maintained and beach restaurant staff was very pleasant. At no time did any of the staff displayed any negative attitudes. They always had a smile on their faces and greeted me. The food was excellent and affordable. Housekeeping was great . Management made a few concessions when asked and I appreciated that. I stayed 18 nights here and I did not regret it.

Margarete Oti Oliveira

Our stay at Sofitel Nusa Dua Bali was absolutely excellent from start to finish. The bed was incredibly comfortable, and we truly appreciated the thoughtful sleeping ritual offered by the hotel. Being able to choose softer pillows, along with the sleeping mask and the beautiful room mist provided for the evening, made a noticeable difference — such a lovely and calming touch. The bathroom amenities were also a highlight: shampoo, body wash, body cream, and hand wash from L’Occitane, which added to the feeling of understated luxury throughout the stay. All the staff were genuinely warm, attentive, and welcoming, always greeting us with kindness and care. The resort itself feels very new, beautifully designed, and impeccably maintained. Even though we stayed during the busy Christmas period, it was never difficult to find chairs at the pool or on the beach, which made everything feel relaxed rather than crowded. The laundry service deserves a special mention — when our clothes were returned, they looked and felt like a beautifully wrapped gift, as if they were brand new. It was truly exceptional service. We were very pleased with our stay and would happily return. Sofitel Nusa Dua Bali offers a perfect balance of comfort, thoughtful details, and warm hospitality.

Ilana Nienaber

Wonderful experience! Beautiful resort with amasing staff. Thank you especially to Sri at breakfast for your warm welcome and great service. Your smile made every breakfast special. I would however like to suggest the resort considers at least adding one handrail to the swimming pool to assist older guests to entre and exit the pool as my mother could not without my assistance every time so it would be difficult for guests without someone assisting them.

dew k

My stay at Sofitel Nusa Dua Resort was, unfortunately, the most disappointing among all my Accor experiences. Despite being both a Platinum and Accor Plus member, I felt that neither status provided any real benefit or recognition during my stay. Housekeeping was far from satisfactory — towels, bottled water, and tea or coffee amenities were often not replenished, which forced me to make repeated requests or simply give up because it felt too troublesome. While I can understand the lack of room upgrade due to high occupancy, I was disappointed to receive promotional emails just days before my stay pushing paid room upgrades. This gave me the impression that Sofitel Nusa Dua Resort prioritizes selling upgrades over recognizing and rewarding loyal Platinum members.The overall service level and atmosphere of the resort did not feel like a true luxury property. Breakfast quality was particularly underwhelming, and I would say it fell below that of even a standard Novotel breakfast. The variety and freshness of the food were both disappointing, and many items lacked flavor and appeal. The wine served at the resort was another low point. I ordered a glass of Sauvignon Blanc that tasted so oxidized and flat that I could barely recognize it. It felt as though the bottle had been open for nearly two weeks, which is simply unacceptable.Club Millésime was ordinary at best and clearly understaffed. On two occasions, my family sat at a table for over 30 minutes without anyone asking for our orders.There is much more I could say, but honestly, I no longer wish to spend my time recounting all the frustrations. This experience left me deeply disappointed and questioning whether Sofitel Nusa Dua values loyal members at all.

Marisca Meiring

From arrival to departure, everything was just perfect. We had a room that had direct access to the lagoon pool - magical. The room was large, perfect temperature and very comfortable. The staff throughout the resort was amazing, helpful and so friendly. Especially Sri who served us at breakfast. We will definitely stay here again.