SO Sofitel Mauritius

Nusrat Soogund

We came for 2 nights and the weather was very windy and even rained on the last day but we loved the hotel and the rooms and the food. The rooms are just really comfortable and spacious and relaxing. We have had a nice welcome and service from the staff all around. The food as well was really good with different choices in the buffet. All in all a wholesome experience. Not to mention the play area for kids. Our little one had fun on the slides and the sand pit.

Petr Pinkas

We stayed in villas so this review is not for Sofitel hotel per se. We stayed for 5 days and it was super windy all the time. The pool is big but also dirty and you don’t want to swim much because of the heavy wind. The outside area was a bit run down. Not sure if 5 star experience

Aarzoo Godara

My partner and I are currently staying at the property So Sofitel Mauritius and our experience unfortunately have been terrible. There is an ant infestation in our room since the time we checked in and the issues has not yet been resolved. The private outdoor plunge pool/bathtub outside our room is unusable and is dirty. After making several requests to get it cleaned in order to use it, nothing has been done. It’s our day 3 and we haven’t used it yet. Apart from a few genuinely nice and cooperative staff at the property everyone else have been indifferent and impolite throughout especially towards resolving our issues. Coming to the food, the breakfast buffet has hardly any vegetarian options (we did inform the staff prior about our food preferences) There’s just bread, boiled sweet potato, fruit and cheese. Not just Indian dishes, they don’t really have any option in vegetarian international cuisines as well. After requesting several times one of the chefs was generous enough to serve me some vegetarian options. The a la carte menu has only just 4-5 vegetarian dishes and that too are not so good. Although we paid for a chef’s special dinner which was extremely good. The room service facility has been almost unavailable throughout. We have to call at least 5-7 to get anything in our room. I regret leaving poor review for such a reputed hotel chain but it was really needed. The list of our complaints and inconveniences suffered at our stay can go on but we’re just accepting that we made a terrible choice of making a booking with Sofitel.

Dr. Purva Gupta

If you want to get a good trustworthy service on the island, this isn’t the place. However, if you go without expectations only for the location, it is good. For what you pay, housekeeping and buggy service is 1( after waiting for 15 minutes at the parking, the buggy that came denied to take us saying he was never informed while the security at the entrance said he informed twice 🤷‍♀️; housekeeping is a 0-1 ( no towels were replaced, no hand towels kept even after informing the duty manager Crisen; after calling reception/concierge on 9, you will get your request if you’re lucky or only after you call them 5-6 times or never); swimming pool was a 1 as it was cleaned on 1 of the 3 days that we stayed- it was full of plant/insect litter and algae on 2 days; food options and food service is a 1-2;, no kids activities if a minimum number of kids (5 we were told) aren’t there.

Girishma Vandanapu

Our experience at this property was terrible and absolutely not worth the amount we spent. Even though the rooms were clearly vacant, the staff refused to allow early check-in, which was very disappointing. The overall maintenance, cleanliness, and amenities were far below expectations. This place claims to be a 5-star property, but in reality, it doesn’t even meet a 3-star standard. We regret choosing this hotel — please don’t waste your money here.