SO Sofitel Mauritius

Navya Chugh

TERRIBLE SERVICE DO NOT RECOMMEND Beautiful location, but the service was unacceptable. From day one, requests were acknowledged and then completely ignored. The spa was fully booked for our entire stay with no prior notice or alternatives. For a five-star hotel, having only one restaurant on the property is honestly shocking and extremely limiting, especially given the remote location. Housekeeping was poor — dirty cups weren’t changed, coffee pods were never replenished, and towels were taken and not replaced. The hotel is clearly understaffed; with only two buggy drivers, the buggy almost never arrives. When we tried to complain, calls were hung up on. Most concerning, when I asked for sanitary pads, I was told to go buy them myself — despite the hotel being in a remote location. This is not the standard expected from a luxury or five-star hotel. I would not recommend staying here.

Nusrat Soogund

We came for 2 nights and the weather was very windy and even rained on the last day but we loved the hotel and the rooms and the food. The rooms are just really comfortable and spacious and relaxing. We have had a nice welcome and service from the staff all around. The food as well was really good with different choices in the buffet. All in all a wholesome experience. Not to mention the play area for kids. Our little one had fun on the slides and the sand pit.

Serhio

A very old hotel in need of renovation, pleasant, beautiful, well-maintained territory. Some employees try very hard, especially the girls in the restaurant /buffet, some may forget about your order or bring something completely different from what you ordered. Of the entertainment, except for the SPA, which has no one, but it is extremely difficult to book a massage, there is nothing else. Special attention should be paid to the water sports station (the hotel offers snorkeling, kayaking and a glass-bottomed boat), which you can forget about forever, because the guys who do this will find a hundred reasons not to do it, the wind, the tide, the rain, in fact they are just too lazy, I would like the hotel administration to pay attention to this and replace these lazy characters, they spoil the already gloomy perspective of the hotel and leave bad memories.

Viren Salian

This was the final leg of our honeymoon trip. Being an Accor property, our expectations were naturally high; however, they were not fully met. Despite informing the hotel in advance about our honeymoon (which was acknowledged via email), we still had to re-highlight this at check-in. Upon entering the room, it felt uncomfortable as the air conditioning was not functioning properly, and a dustbin was missing from the bathroom. We called reception twice but received no response. Eventually, we had to visit the reception in person, after which the issues were addressed and resolved. On the evening of 31st December, a gala dinner was arranged, priced at €385 for two people (excluding alcohol). Unfortunately, the cost did not feel justified, as the food options were not very elaborate. Our experience with the dinner buffet on 30th December was also underwhelming, which led us to opt for in-room dining instead, especially since our room itself was beautiful and comfortable. We were clearly informed that in-room dining would be available until 9:30 pm. However, when we attempted to place an order at 9:05 pm, we were told that the service was already closed due to a high volume of orders. Hearing this from an Accor property was quite surprising, given the group’s otherwise strong reputation for service. We immediately emailed the hotel regarding this issue, and to their credit, the Sofitel team responded very promptly. They personally visited our room to understand the situation and arranged food from the buffet to be delivered to us, which was greatly appreciated and a definite positive. My main concern lies with the management decisions at this particular property. While offering a gala dinner is understandable, guests should not feel forced into choosing it—especially at such a premium price—without adequate justification. With no alternative restaurants available and in-room dining being closed early on New Year’s Eve, guests are left with very limited and impractical options. I strongly urge the Accor Group to review this aspect of the hotel’s operations. Staff training should emphasize clearer communication and guest-centric flexibility—simply stating that in-room dining is closed earlier than promised is not acceptable. Additionally, once guests are staying at the property, they should have the freedom to choose how and where they dine, rather than being restricted to a single option determined by the hotel. That said, the property itself is undeniably beautiful. With proper management review and corrective action from Accor, these issues can certainly be addressed and improved.

nidhi roongta

We stayed 4 nights costing INR 45k per night to experience terrible service. The front desk staff was very rude and the housekeeping service didn’t existence. The only saving grace was Chef Michael who prepared vegetarian food for us - he was the blessing. We insisted to see the manager, but no luck.