Smy Vistamar Portocolom

Georgia Durose

Amazing hotel, very quiet and relaxing location. The food was amazing! One of the best I have had at an all inclusive hotel. Everything was fresh and tasty, full of flavour and seasoning. Staff were friendly and accommodating. The restaurant is quite small compared to the number of guests so sometimes we did struggle for a table, but it was worth the wait. We had the highest spec room of the junior suite with sea view, and wow we had 2 balconies shows two different aspects. Amazing room and amenities. Could have been better with more entertainment in the evening as we was there Sunday - Wednesday and there was only a singer on Monday night and it wasn't very good, the music she sang was slow and made u feel sleepy. Thank you for a great holiday.

Mark Clark

Absolutely fantastic hotel! great location, great rooms, great food and the staff are welcoming and very friendly. A special mention to Jonny who is so helpful and customer service is first class, nothing was too much. While staying the 7 nights, we also took part in the onsite activities which were run by Lisa, she was so passionate about making sure everyone had the option to join in and the activities were fun. Stretching, Water volleyball, aqua gym and pool. The evening entertainment matches as well with Bingo and Karaoke. Will certainly look to come back in the future, this place is like paradise.

Serena Nerozzi

Very nice and good looking hotel. Rooms spacious and clean, with comfy beds, big shower and a nice balcony full of light. Option to rent towels for the beach as well, but only cash for the deposit. Breakfast with many options and quite various. Only a suggestion: I think it would be quite helpful to add a logo with VG, V and GF to the products you serve for breakfast, so that we don't need to ask the workers for every single thing if something is vegan or not (which they don't know, by the way).

dave hughes

Take away the 2hr transfer from the airport... And arrive at what I can say is bliss!!!!! Very nice, clean hotel with the chill factor 100%. No fighting for sun loungers..... We walked into Porto Colom this morning following a lovely breakfast... Arrived back at the hotel about 1pm and straight onto loungers at the pool bar..... If you fancy a nice chilled holiday with no screaming kids and no fighting over loungers, then this is the place... We will be back!!!!!

Angela Joskovska

Our stay at this hotel was, unfortunately, quite disappointing in several key aspects. We were placed in room 701, located on one of the top floors, right next to what seems to be a staff-only room or possibly a technical room for elevator maintenance. The noise coming from that space was unbearable – every time the elevator was used (which was constantly until around 2 AM), a loud, crashing noise echoed through the walls, shaking the entire room. It sounded as if the elevator was slamming into concrete with every movement. Needless to say, getting a good night’s sleep was impossible. The second major issue was the bathroom. The layout was completely dysfunctional. The door opens inward, right next to the shower, but in front of the door are the toilet and sink. This means there’s almost no space to enter unless you awkwardly slide your legs around the toilet or even step on it just to close the door and reach the shower. After showering, getting out was even more frustrating. On a holiday where the bathroom is used frequently, functionality should be a priority – and this setup simply doesn’t work. Another big disappointment was the cleanliness of the cutlery and glasses in the restaurant. On more than one occasion, we found dirty forks with lipstick stains and food residue still stuck to them. This happened at tables that were supposedly cleaned and ready for new guests. It’s really upsetting, especially because the staff themselves were incredibly friendly and seemed to genuinely try to make guests feel welcome. I do want to mention Victoria in particular – always smiling, kind, and professional. She truly stood out. Regarding the room’s cleanliness, I also had doubts. When we first entered, there were visible hairs and fibers from a previous guest on the decorative pillows. I immediately removed those and the decorative blanket from the bed, as they are rarely washed (confirmed by a friend who works in the hotel industry). Despite this, the cleaning staff continued to place them back on the bed daily – even though I left them clearly aside and made the bed with my own sheets. Lastly, on the second day of the stay, I developed a cold sore (herpes) on my lips – I can’t say for sure it was due to hygiene issues at the hotel, but it certainly didn’t help how uncomfortable the stay already was. In conclusion, the only real positive was the kindness and hospitality of the staff. But overall, the noise, bathroom setup, lack of cleanliness, and poorly washed dining utensils make it hard to recommend this hotel – especially when basic comfort and hygiene should be guaranteed. The food was also a letdown. We had half-board, and while the food was okay in terms of taste, it was extremely repetitive. Breakfast was exactly the same every day, and dinners didn’t vary much either – except for the main meat dish, everything else stayed the same. No themed nights, no variety, no traditional local dishes like paella. In fact, in seven nights we never once had seafood such as squid or shellfish, which was surprising for a Mediterranean destination. Compared to other 4-star hotels we’ve stayed at – where food felt like it came from a 5-star kitchen – this experience fell short. Breakfast every day was eggs, and dinner options were mostly pasta. It quickly became boring.