SLS Hotel, a Luxury Collection Hotel, Beverly Hills

AB

Very disappointing check-in experience at SLS Beverly Hills. After a 17-hour flight, the last thing you expect is friction at the front desk — yet that is exactly what happened. Over the past seven months I have visited 13 countries and in total traveled to more than 40 countries worldwide. I have never experienced a check-in situation like this, whether in developing countries or highly regulated destinations such as the UAE or Qatar. My wife and young son were not allowed to check in using my passport while I was only a few minutes away. I fully understand security procedures, but the handling lacked flexibility, judgment, and basic hospitality. I was also informed that a physical credit card was mandatory. I have used Apple Pay exclusively for five years and have never encountered this issue anywhere else in the world. In 2025, requiring only a physical card without alternatives feels unnecessarily rigid. When I asked to see the terms and conditions supporting these requirements, the response from the Room Operations Manager was dismissive, and the request to review the policy was repeatedly delayed instead of clearly addressed. Because the stay started in such a negative and frustrating way, I unfortunately cannot rate this experience higher than one star. First impressions matter — especially at a property positioned at this level. I have stayed at SLS Dubai before, and the experience there was on a completely different level. As a frequent Marriott guest, I expect professionalism, flexibility, and service consistency. Unfortunately, SLS Beverly Hills did not meet those expectations. I share this feedback constructively in the hope that front desk procedures and training are reviewed.

Kevin Bernstein

Truly Exceptional I stayed at SLS Beverly Hills during a very scary and uncertain time in my life while dealing with cancer and medical visits at Cedars-Sinai. What could have been an incredibly stressful experience was transformed into something comforting, luxurious, and genuinely uplifting because of this hotel and its incredible staff. From the moment I arrived, the valet, front desk, and everyone at The Nook treated me with such kindness, professionalism, and warmth. Every interaction felt sincere, thoughtful, and above-and-beyond. It wasn’t just a stay — it felt like being taken care of. The property itself is beautiful, but what truly stood out was the people. They made me feel safe, relaxed, and even a little glamorous during a time when I really needed that. I’m genuinely sad I couldn’t stay one more night to enjoy the area and soak it all in. Thank you, SLS, for making my Cedars-Sinai trip far more pleasant than I ever expected. I will never forget this stay.

Camille Huchton

I was wowed by this property and the people who manage it. I travel frequently and I know excellence— and I’ve found it here! Alex Bastovanov is the heart of the property! He welcomes guests with a genuine smile and welcoming attitude. He ensures that the guest’s requests are fulfilled and he goes above and beyond by anticipating their future needs. The stay is truly individualized because of his caring and kind approach—one feels they are home but with high end touches of elegance and sophistication. I recovered from a surgical procedure at the hotel and I feel the positive atmosphere accelerated my healing and aided my recovery. The location is superb because it is walkable to Beverly Hills and to tennis and pickleball at La Cienaga Tennis Center and a well known hospital nearby. There is a fabulous pool for sun lovers and house car when you just want to have someone professional to whisk you away to your favorite restaurant or drs appointment. This hotel is really wonderful and the staff are all beyond compare.

Elisheva

I stayed at this hotel for a few days and the experience was truly pleasant. The property is very charming and well cared for; one evening there was even a DJ on the terrace, which made the atmosphere even more enjoyable. The room was spacious, beautifully scented and well furnished, with a very comfortable bed and a large TV. Overall, I found it welcoming and well maintained. I also really appreciated the complimentary shuttle service to the city center — punctual, convenient and perfect for moving around without stress. I felt very comfortable throughout my stay, and the staff were always helpful and friendly. Overall, a very positive experience and a hotel I would gladly recommend.

Jan van Dijk

Comfortable spot to stay at in Beverly Hills. Quiet, dark and cool room with very comfortable bed. Shower head is ridiculously small. Good breakfast but charging extra for every little thing (an omelette is $5 extra vs scrambled? 1 extra egg another $5? Come on…) No allergens listed anywhere. 10-15 mins walk from Beverly mall and some food spots, great sushi place down the street. 20-30 minutes drive from basically everything which was good. Though note that parking at the hotel is severely overpriced - instead just park at the Beverly mall for a 5th of the price.