Side Premium Hotel

Dee B

I want to give an honest review that's helpful to others in making an informed decision about whether or not they should stay here. The reason we gave 2* is because of the cockroaches, poor quality food/drinks and leaky/mouldy bathroom. The majority of staff at the hotel were friendly and happy to help, no issues with the service, the team were nice. The hotel has a free kids club for 4years and older, toys, arts and crafts, Lego, playroom and play area outside. Good size pool area and fun slides. Hotel entertainment every evening from 8.30/9pm. Belly dancing, acrobatics, dancing, music night... All very enjoyable. Overall, I personally would not stay here again. I'd recommend reading the reviews carefully if you are thinking of staying at this hotel, lots of reviews either giving 5* or really slagging it off so it's really hard to know what to expect. I wish I'd taken more time to read more of the more balanced reviews carefully but it's a lesson learned for my future holidays.

Naveen Chinnam

We stayed from 9-march-24 to 16-March, rooms are 6104,6105. Unfortunately, our experience with the staff (especially in restaurants , serving and cleaning staff ) was extremely disappointing. We encountered rude and discriminatory behavior from some members of the staff, which greatly detracted from our overall enjoyment of the stay. It's unacceptable to be treated with disrespect and discrimination in any establishment. While the facilities were acceptable, the negative behavior exhibited by the staff significantly tarnished our experience at the resort. We would not recommend this resort to others due to the unacceptable treatment we received. Additionally, it's crucial to provide specific examples of the discriminatory behavior you experienced to help future guests make informed decisions. If possible, you may also want to consider reporting such behavior to relevant authorities or management.

michael knowles

Ignore the bad reviews, this place offers extremely good value especially in Feb/Mar as the vast majority of hotels in area are closed for renovations. Credit to the management for accommodating and catering for what seemed like a good capacity of guests in winter. Food was exceptional with absolute masses of choice at every meal to suit all requirements, all cooked and prepared to very high standard. Staff where all exceptional and very very friendly rooms and amenities are all excellent, sauna and spa included in price , plenty of sunbeds round pool, and plenty of seating in bar/lobby area, which is also excellent and offers a vast majority of choices. Minor maintenance going on during our stay, which is to be expected this time of year, but none of it interrupted any part of our stay, and yes, certain parts of the complex where closed during our stay, but this is to expected during winter. Minor issues where wifi, which was adequate for basic needs but wasn't strong enough to connect to my firestick in room, which meant no UK TV options, not a problem as the hotel offers so much even on bad weather days, to the point we had limited time to enjoy the full facilities on offer as we were kept busy with all the other options. cleaning could be slightly improved around the room area, basically the balcony and windows, but again , its off season and I expect staff were busy conducting other tasks and minor maintenance. Not 5*, but may be in high season, and could easily make the grade with very minor improvements, but still a very high end 4* and an excellent choice for a very enjoyable winter trip Loved it and will look to return and fully recomend. Also weather was excellent during our stay >02.03.24

Poonam Kaur

I had a disappointing experience at this hotel. Hygiene standards were lacking, with a cat playing near the food, no clear allergen labels, and rude staff. The cleaner entered my room without knocking, and the staff showed little concern when I brought it to their attention. Additionally, using the spa was far from relaxing due to loud construction noises from the adjacent room. Overall, not a pleasant stay, and improvements are needed for a more enjoyable guest experience.

Naveen Chinnam

We stayed in this resort for 1 week in march-24. My recent experience at Restaurant left me utterly dismayed and deeply disturbed. It became evident that the staff at the restaurant practiced blatant racism, treating white patrons with favoritism while displaying a disdainful attitude towards brown individuals, myself included. Throughout my stay, it was painfully apparent that the level of service I received was markedly inferior compared to that provided to white customers. Not only were we neglected and left waiting for extended periods without any attention, but the contrast in treatment between white and brown patrons was stark and unacceptable. The staff's bias was further exacerbated by their overt prioritization of white customers, evident in the swift cleaning and attentive service provided to their tables while brown customers were ignored and left to fend for themselves. Such behavior not only tarnished my dining experience but also served as a reminder of the deeply ingrained racism that continues to persist in society. It is utterly deplorable and wholly unacceptable for any establishment to perpetuate such discrimination.