Side Premium Hotel

Afzaal

We booked Side Premium for a relaxing family vacation but endured a deeply stressful, unsanitary, and unwelcoming experience. We strongly advise other British families to avoid this resort. ​Accommodation Failures: Noise and Functionality ​Our room was situated directly above the main bar/entertainment area. Loud, booming music and activity continued well past midnight, making restful sleep impossible for our two-year-old child. This location is wholly unsuitable for families. Compounding this, the air conditioning was non-functional, only circulating lukewarm air. The combination of noise and heat left our room stuffy and inhospitable, severely impacting our comfort. ​Health Hazard: Bedbug Infestation ​The most appalling issue was a serious hygiene failure. Within the first two nights, my wife, child, and I began waking up with persistent itching and distinct, clustered bite marks. Investigation confirmed a severe bedbug infestation in the bedding. The physical distress and anxiety caused by this health hazard, particularly concerning our two-year-old, are completely unacceptable in a supposed premium resort. ​Arrogant Staff and Perceived Favoritism ​Service was consistently arrogant and dismissive of our concerns. We observed a stark contrast: staff were highly attentive and welcoming to European guests (specifically German/Russian visitors), but we felt distinctly overlooked and treated with indifference as British guests. This perceived favoritism and lack of genuine hospitality made us feel unwelcome and secondary. ​Final Insult: Unprofessional Transfer Driver ​The poor experience extended beyond the hotel grounds. During our pre-booked airport transfer, I apologized for not having any remaining local or British currency to provide a tip. The driver's shockingly rude and stereotypical response was: "Don't worry, I know you English people never give tips." This unwarranted, aggressive, and generalizing comment was a completely unprofessional end to a stressful holiday. ​This entire experience, from the unsanitary conditions to the discriminatory service and the final driver incident, demonstrates a failure on basic standards of hospitality and professionalism.

Yes Furs

I spent six lovely days at Oz Side Premium — a modern, stylish hotel with a clean beach, comfortable rooms, and a bright, welcoming atmosphere. The guest relations manager, Solpan, deserves special thanks for her professionalism and genuine care — she turned every little question into a solved problem. The lobby bar is another highlight: Mehmet makes truly great cocktails and knows how to create that perfect “vacation mood.” And here’s a little insider tip: during dinner, the best BBQ and grilled fish aren’t in the main buffet area — look for a hidden gem called The Country Restaurant by the pool. It’s absolutely worth it! Important: The spa itself is nice, but the treatments are done with very basic products — think soap instead of shampoo and simple clay masks. If you go, make sure to bring your own hair care or rinse your hair afterward to avoid dryness. A pleasant stay overall — not luxury, but definitely a hotel that knows how to make guests feel relaxed and cared for.

Tsvetelina Angelova

We are two girls from Bulgaria, and this was our second time staying at this hotel — everything was absolutely amazing! We especially loved the beach party and the Oktoberfest event. The food was delicious, and the staff were incredibly kind and helpful. We would like to give special thanks to Emre, the F&B assistant, the animation team, the receptionist Kaan, and most of all, the General Manager, whose kindness really impressed us. Even if we had a small issue, it was solved immediately with a smile. Thank you for a wonderful holiday — we’ll definitely be back again! 🇧🇬❤️

Max Matinpalo

I visit the OZ Side Premium Hotel every year in both spring and fall, and I’m always very happy with my stay. The rooms are cozy and comfortable, the food is quite good, and the beach is very close — perfect for a relaxing holiday. Although the prices have increased a bit recently, I still find the value excellent. What really makes this hotel special for me is the friendly and welcoming staff. They always make me feel at home, and that’s why I keep coming back. Staying here truly feels like coming home every time!

Iohanna Odette Woboda

I have no words to describe how wonderful I felt at Side Premium. I had an unforgettable vacation; the resort is extremely clean, the food varied and delicious, but their greatest asset is the professional staff. All the employees were incredibly kind, but I must mention a special person, Miray Sutcu from customer relations, who prepared an unforgettable birthday surprise for me. She is an exceptional person, and I will never forget the gesture she made, she organized a wonderful evening. She is truly not only a professional but also a person with a big and generous heart. Thank you, Side Premium, I will definitely come back.