Side Crown Palace

Lilia Blagoeva

I want to tell everyone who is thinking about resting in this hotel. You don't. In short, what happened. We had booked two deluxe rooms and one family one. When we arrived, we only had one deluxe room instead of two. They said to wait. So three days in suspense, until they found out we had two deluxe rooms. People at the reception are not competent and there is no respect or courtesy. The manager is hiding in the office and is not interested in anything. The food is the same. The rooms are cleaned, but it can be better. Only the staff in the restaurants is ba level.. polite and smiling.

Weronika Twerjanowicz

I spent the best vacation in this hotel, beautifully designed hotel with very nice interior. The rooms are large and spacious with a nice balcony and view. The hotel is in a great location - close to Side, the beach and stores. The staff at the hotel is very nice and friendly. The food at the hotel is delicious and very varied. Master Hakan knows his stuff and can cook delicious food. The alacarte food is also very good. Thank you for a super vacation and memories, I will definitely go back there! See you there :)

Deba Fazollah

I am currently staying in this hotel with my 3 children. The hotel is not child-friendly at all. I feel great hatred for people with children. No activities should be held in the rain nor in the evening like the other hotels. when we sit down to eat at the table, their waiters do not come to us at all to ask about anything, which we have experienced much more in the other hotels around here. never recommend to anyone this hotel.

Piotr Nikodem

Don't go! Never been in worst place. We booked double room but must sleep in family room with other people(strangers)!! And next day they did not change our rooms as they promised. In recepcion they do not care at all! We must wait till tomorrow. And the best is that newcomers have rooms!! I though at first that I am in a bad nightmare but its reality in this hotel. No respect from hotel service to other people!!

Ele Ba (EleBa)

Where to start...take a seat and grab a coffee/popcorns ! DO NOT RECOMMEND. Ignore Itaka's reviews as they filter out negative ones HOTEL overview: stuck in the 1980-1990, at best a 3 star rating is fair, no way is 5 stars . Mouldy smell everywhere, 8 out of 14 days power outages with electricity coming and going. Internet is a joke, the closer you are to reception/lobby the weaker it gets, even if you buy ‘ fast internet’ , ridiculous ! Toilets handles in the beach broken; reception toilet paper dispenser broken..2 weeks nobody fixed anything. One of the elevators never worked for the whole 2 weeks , I am sure it still doesn’t. Rooms are clean, remember to leave the green sign on. There is signs against ' booking' sun beds at the pool, yet people leave their towels over night, staff tidy up the pool at 19:00 and just ignore the ' booked' sun beds instead of removing the towels. You are in big trouble if you do not speak German, everything in the hotel and surroundings is written in German & Russian. GUESTS: Very hostile environment, many aggressive guests/fights, people are rude and pushy , never seen anything like it FOOD: it’s ok , nothing to rave about, there is a huge amount of desserts GYM : could be ok , but it's dirty , no cleaning products to wipe off seats ( people go in there from the pool and do not bring a towel ) also nobody supervises , one day there were 4-5 kids age 6-10 running around barefoot LAUNDRY: the whole ordeal took 6 days..3 days to finally had it collected, 3 days to have it returned ( 7 T-SHIRTS !) BEACH BUS: very good, constant service, but it takes 5 mins to get to the beach on foot anyway. ANIMATION: pathetic, mini disco songs the same of 2 weeks, mainly in German, it was torture. Evening entertainment sad, we only managed to stand though it 1 evening. A fight broke during water polo and the animation guy didn’t even bother to intervene. Also, once they realize you don’t speak German, they completely ignore you. BEACH BAR STAFF: friendly and nice , there is a fruit corner as well as hot food and local food. POOL BAR & MAIN BAR : hit and miss, not so friendly. RESTAURANT STAFF: exceptionally friendly and hardworking , especially Uğur, always a smile and a welcome RECEPTION: Rude, aggressive, unhelpful , unfriendly, obnoxious , you can ask the same thing to anyone they will answer something different. Worse of all the ‘ Manager’ he either doesn’t know anything or he lies! Everyone is in to scam you or wants a tip constantly. Do not bother carrying Turkish Lira, everything is in Euro/Dollars they will just convert x 3 , and if you do not know the approx. exchange, they will call it ‘ hotel’ rate ( ??!!) SCAMMERS ! MASSAGES : the rep harassed me incessantly for 14 days, constantly ! Slimy, creepy, annoying individual !