Sheraton Mall of the Emirates Hotel, Dubai

Despina Aslanoglou

This place is a 5 🌟. I am coming from another country and this is really nice here. They take care of the customers so much. The respect is in another level really. Before you get in any mall or big public spaces they have sanitised wheelchairs and baby stroller! Sanitised! Well done Mall of Emirates. Very well done.

Rafat Rizq Youssef

10/10 Memorable Stay & Outstanding Service! My wife and I had an absolutely awesome stay at the Sheraton Mall of the Emirates Hotel, Dubai, in September 2025. We enjoyed it very much, and the incredible team made the experience truly memorable. Pros: Location: The location is unbeatable, especially being directly attached to the Mall of the Emirates. Check-in: Reception and check-in were seamless, easy, and fast. Team Stars: A massive special thanks to Jamie from the reception team. She not only handled a fantastic upgrade for us but also arranged a beautiful birthday surprise for my wife during our stay, a truly personal and thoughtful touch. Housekeeping & Breakfast: Anise from housekeeping is another team star who looked after us with exceptional care throughout our entire stay. Similarly, Salman at the breakfast restaurant was brilliant and took very good care of us every single time we dined. Con: The only minor issue we noted was with the shower drainage in room 1605, which was not great; water accumulated very quickly every time we showered. Despite that small detail, this hotel deserves 10 out of 10. Thank you, Sheraton team, for making our stay as memorable as ever. We definitely will come back for more experiences next time!

ameneh ahmad

I recently stayed at Sheraton Mall of the Emirates and had a great experience. The staff truly stood out. Everyone, from the concierge to the reception team and all other staff, was friendly, professional, and welcoming. From the moment I arrived, I felt well looked after, and that level of care continued throughout my stay. I would gladly return and highly recommend this hotel.

arnie yabut

I had a wonderful breakfast at Sheraton Mall of the Emirates. The hotel is perfectly located, making it very convenient for shopping and getting around Dubai. The staff were warm, professional, and always ready to assist. The highlight of the breakfast—an excellent selection with high-quality food, fresh options, and something for every taste. Special thanks to Towfiq, who provided outstanding service during breakfast. His attentiveness, friendliness, and professionalism truly made the experience even more enjoyable.

Chuck Perkins

The breakfast at the Sheraton Mall of the Emirates was outstanding every single day. The quality of the food and the team’s exceptional attention to detail made it worth coming back daily. The omelets were always cooked perfectly, dirty dishes were cleared immediately, and they even remembered my juice order each morning — such thoughtful service! A special thank you to Borhan, Emran, Salman, Towfiq, and Aseem for making every breakfast experience warm, welcoming, and memorable. Their professionalism and kindness truly stood out. Highly recommended!