Shangri-La Golden Sands, Penang

Dalal AlS

My stay at Shangri-La Golden Sands was truly exceptional as always. From the start, the reception staff displayed the highest level of professionalism, friendliness, and attention to detail making me feel welcome and well taken care of throughout my visit. A special thank you to Dr. Sharma at the hotel’s clinic for his excellent medical care. He was calm, knowledgeable, and incredibly kind his presence was a great comfort and a rare benefit in a hotel setting. The poolside area was absolutely beautiful clean, relaxing, and well-maintained, with attentive staff offering wonderful service. Whether I was lounging by the pool or reaching out for any assistance, every team member was courteous and helpful. The service across the hotel was consistently impressive, reflecting true hospitality at every level. I highly recommend Golden Sands for anyone seeking a blend of comfort, care, and genuine warmth. A big and sincere thank you to the wonderful staff who made our stay unforgettable. Special appreciation to the amazing front desk team: Udo, Ferina, Amira, Diyniy, Weng, Deruga, Purusothman, and Fadhila, Julia your warm hospitality was truly felt. To the lovely team at Garden Café, Linguish , mosses, Jalita, Shamla, Hidayah, and Aiman, suresh from the lobby lounge your kindness and smiles made every morning brighter. Deep gratitude to the incredible chefs for crafting such a delicious and diverse breakfast experience, and to the poolside team: Kanaga, Balan, Charles Anthony, NiNi, Arju, Dzul, Bikash and Rosey you brought so much warmth and joy to our relaxing days by the pool. A special thank you to lifeguard Ferdous , karthi, Tatt for ensuring everyone’s safety with calm professionalism, and to Concierge Deva, whose help was always thoughtful and efficient. If I missed anyone, please forgive me every single member of the Shangri-La team was exceptional, and your hospitality made us feel truly at home. Thank you again for everything!

Nadya Nabhan

Recently had the pleasure of staying at your resort and would like to extend my sincere appreciation for the overall experience. The hospitality and attentiveness of the staff were truly commendable, making our stay welcoming and enjoyable. Additionally, the variety and quality of the food offered across your outlets were impressive and catered well to diverse tastes. That said, I would like to share a few suggestions for improvement: 1. Room Service Menu: The current in-room dining options are quite limited. It would greatly enhance guest convenience and satisfaction to expand the menu with more diverse selections, especially for late-night or light meals. 2. On-Premises Convenience Store: A small cold store or convenience shop within the premises would be highly beneficial for guests to purchase essential items, snacks, or drinks without leaving the property. 3. Furniture Renovation: While the room was comfortable, some of the furnishings appeared worn and in need of updating to better match the high standards of the hotel. 4. Noise Control Policy: On several nights, noise levels in the corridors and surrounding areas were noticeably high after 10 p.m., which disrupted our rest. Implementing and enforcing a quiet hours policy would be greatly appreciated by guests seeking a peaceful stay. 5. Smoking Areas: It was observed that some guests were smoking in non-designated areas, including hallways and balconies. We recommend clearer signage and stricter enforcement of a designated smoking area policy to ensure a more comfortable environment for all guests. And perhaps to add another area for smoking in the hotel lobby Thank you once again for the warm hospitality. I hope my feedback will be taken positively as a means to enhance the guest experience even further. I look forward to staying with you again in the future.

Jerome Bachelerie

We wanted to benefit from the amenities of the resort while not being guest at the hotel. They propose a day pass for 110RM that allows one day at by the pools with towels. There is also a meal included : hot dogs with chips and soda. Not great but appreciated. Bottom line is we have spent a very nice day at the resort.

Syafiah Rusli

My husband and I celebrated our 8th anniversary at Golden Sands Resort, and it was an absolutely memorable experience! We were warmly welcomed with gifts, fresh fruits, a sweet anniversary card, and even a complimentary cake in our room. What truly touched us was the free room upgrade. we really appreciated the thoughtful gesture. The best part was seeing our kids having a blast at the kids’ club and water slide. This resort is truly kids-friendly, with so many fun activities to keep children entertained. Breakfast was great too, with a wide variety of tasty options. Thank you, Golden Sands, for such a special and unforgettable stay. We’ll definitely return!

Qatralnaddia Iqmer Nazmien

It’s a great hotel fun for kids! My kids told me how they miss staying here! They have different pool for some fun splash and kids club. Although the beach at the resort fixed some sort of erosion control (sandbags) that made the sand area narrower than what shown on the photos. I won’t come for the beach as it’s considered unsightly and affect our beach experience.