Shangri-La Golden Sands, Penang

Joshua Miranda

I recently stayed at Shangri-La Golden Sands to celebrate my son’s 2nd birthday, and overall, it was a pleasant experience with memorable service from the support team. I initially planned to book a Seaview room, but after seeing a room-upgrade voucher on my app, I decided to use it instead. There was a small hiccup regarding which room category I needed to book in order to apply the voucher, and by the time everything was clarified, the upgrade was no longer available due to the weekend rush. I contacted Shangri-La’s support, and Ying (using her call-name to protect her identity) along with her team were very helpful and understanding. They took the time to review my situation, especially since the stay was for my son’s birthday and eventually managed to apply the voucher for us. I really appreciated their patience and effort. When we checked in, we were welcomed with a birthday cake in the room. Although they mentioned they would try to arrange something special, and the cake was the only gesture, I’m still grateful. I understand how busy weekends can get with many families staying over. On our last day, we enjoyed a beautiful view from the room, which I captured in a photo. We also saw a bunch of monkeys around the area. They didn’t disturb us at all, but if you're staying on the lower floors, it’s best to keep your balcony door closed, just as a precaution. Don’t be afraid, they generally mind their own business. Overall, despite the initial booking issue, the thoughtful service and genuine hospitality made our stay enjoyable. I would happily consider returning for another family-friendly getaway.

Joanna Navarro

Stayed for 8 days at Golden Sands Shangri La resort and it was very good and memorable. The hotel is a bit old, but very clean and maintained well by staff. This is a family-oriented resort with a large kids play room and multiple pools. Staff are all friendly and attentive and warmly greet you. Room was comfortable and spacious. The bed was very nice and one of the best that I have slept on. Breakfast offerings were fresh and very expansive! One of the best breakfast buffets that I have ever been to.

Manoj Kumar

A Wonderful Family-Friendly Beach Resort Experience We had a fantastic leisure trip with family at this beautiful holiday resort. The property offers a wide range of amenities, making it perfect for both relaxation and fun. The multiple pools are a delight, especially for kids, and the overall atmosphere is very pleasant. The sea-view rooms are elegant and well-maintained, offering stunning views that truly elevate the experience. One of the highlights is the easy access to the beach from the back side of the resort, where you can walk straight into the sea and enjoy exciting water sports like parasailing, boating, and more. Overall, it was a memorable stay filled with joy and relaxation. Highly recommended for families looking for a mix of comfort, adventure, and scenic beauty.

syazwan zulkifli

This is probably one of the best experiences I’ve had at a hotel in the entirety of my existence. Everything was excellent from the moment we stepped into the lobby and up to the day we left the hotel. Upon checking, I was accommodated by Mrs. Fhadilah, who upgraded my room from superior to deluxe which was a pleasant surprise. The hallways of the hotel felt clean and new. We were greeted with cake and two envelops upon entering the room for our anniversary. It was excellent. Our only qualms with the room is that it was not carpeted and you need to shower in the bathtub which is inconvenient if you have a handicap-able or seniors in your family. Our one-night stay was so good, we extended our stay for one more night. Breakfast was pleasant as well. Location was near to everything too. Our family really loved the stay, and will strongly consider Golden Sands again if we were to come to Penang in the future.

Doug C

Wonderful Beach resort hotel with great adult and kid pools. Fantastic breakfast to accommodate any food wishes or needs. Grassy area with plenty of lounge chairs in front of the pretty but erroding beach sand. Saf Street Pasta across the street 3 minutes away is the best Italian food we've had in 7 weeks of Asia travel. Friendly Kim Kim laundry next door perfectly washed and folded our laundry for 6 Ringgits a kilo. Highly recommended resort!