Shangri-La Golden Sands, Penang

Qatralnaddia Iqmer Nazmien

It’s a great hotel fun for kids! My kids told me how they miss staying here! They have different pool for some fun splash and kids club. Although the beach at the resort fixed some sort of erosion control (sandbags) that made the sand area narrower than what shown on the photos. I won’t come for the beach as it’s considered unsightly and affect our beach experience.

mohd zain

Golden Sands Resort by Shangri-La Penang is absolutely one of the best family-friendly resorts we've ever experienced. The entire environment is kids-friendly, clean, relaxing — and most importantly, the staff are genuinely warm, gentle, and helpful throughout the stay. The room was great, the food was delicious, and the overall hospitality deserves full marks. We’ll definitely be back! Special mention to Ms. Shamene Thevantheran, Guest Relation Manager – her presence truly elevated the entire guest experience. She is soft-spoken, welcoming, and highly professional in handling guests. The way she greeted and interacted with us was full of sincerity, calm energy, and confidence. You rarely meet someone who represents the essence of 5-star hospitality like she does. A true asset to the Shangri-La brand! Highly recommended for families and those seeking an amazing, well-managed stay in Penang. Best regards, Dr. Azuan Zain CEO AZ Dentacare Sdn Bhd Klinik Pergigian Az-Zain, Kelantan

Shukri fauzi Umar

Been here several time and surely been here once a year. This is our regular place to stay and to enjoy the facilities provided. Also the scenery of beautiful beach. Nice food during breakfast, easy access to the hawker and groceries shop in front of the hotel. Nice and friendly staff Ms Jalita from the cafe which always throw us with sweet smile. Unforgettable experience when we receive the special amenities in conjunction of our 18th anniversary celebration. Credit to the hotel's Senior GSA Ms Jenaga who delightful prepare for this surprise. Thank you very much. From the Loyal Guest.

Chang Wei Li

We had a lovely stay at Shangri-La’s Golden Sands Resort in Batu Ferringhi. The staff were warm and accommodating, promptly providing a travel cot and high chair for our kids upon request. Our family particularly enjoyed the resort’s facilities, especially the pools and the Splash Zone, which kept the little ones entertained for hours. The breakfast buffet offered a wide variety of options, catering to both adults and children.  While the beach area was accessible, it wasn’t as well-maintained as we had hoped, making it less ideal for play. There’s also a fantastic playground on-site; our child was a bit too young to fully enjoy it this time.. Overall, it’s a great family-friendly resort, and we look forward to returning!

Ennie Ghazali

We’d say Golden Sands is definitely a great hotel for families. The room and amenities were really satisfying and made our stay super comfortable. What stood out the most for us was the amazing customer service and concierge team. They were incredibly helpful and kind—especially the manager, who even helped carry our bags to the car and made sure my mom, who uses a wheelchair, was assisted all the way from the lobby. That really touched us. If there’s one area that could use a bit of improvement, it would be the breakfast. It was pretty standard for a 4-star hotel, and only the pastries and noodle station really stood out for us.