Shangri-La Dubai

Ucim Arapski

I recently had the pleasure of staying at Shangri-la Dubai, and I must say, it was a refreshing reminder of what true hospitality should feel like. As a former hotel manager, I’ve experienced my fair share of establishments, and I had almost lost hope for the old standards of service where staff genuinely embody the culture of hospitality. From the moment we arrived, the experience was exceptional. The valet service was prompt and welcoming, setting the tone for what was to come. Check-in was smooth and efficient, with the staff displaying a warmth that made us feel very welcomed and appreciated. The breakfast offerings were top-notch, showcasing not only quality but also creativity. A special thanks to the attentive and knowledgeable chef and waiter team who went above and beyond to ensure my sister in law, who has celiac disease, dining experience was safe and she had few choices to eat. She was just blown away. One of the highlights of our stay was the personalized handwritten welcome card and gift sent by Rima. It was a thoughtful touch that made us feel special as a guest and truly reflected the hotel’s commitment to providing a memorable experience. Overall, our stay was nothing short of fantastic. It’s rare to find a place that excels in all aspects of hospitality these days, but this hotel has certainly rekindled my faith. I highly recommend it to anyone looking for an unforgettable experience! Thank you to the entire team for their dedication to excellence! Mira🌟

Jeffrey Helman

As of writing this review, this was my second time coming to this hotel with my Mom for our Dubai vacation. Overall great hotel and service. The view of the Burj Khalifa is great, especially when you are in the pool area. The shot is absolutely incredible. I will say in our second time here, there clearly has been some changes. Our first time we had an amazing experience in the cafe area where they serve breakfast, lunch, and dinner. The people working there before were incredible. I especially want to give a shout out to Nazifa who is no longer there and wasn't there when we went the second time. She was incredible and sweet to us in serving us. That experience alone made our first experience at the hotel that much better. Many of the new waiters weren't really that attentive. Never would really acknowledge us and would take a long time to get anything for us at the table. But overall its a great hotel to stay at if you really want to hit the hot tourist zones in downtown Dubai.

Bilal El-saabi

I want to give special recognition to Khodarahm at the Shangri-La Hotel in Dubai. His professionalism, kindness, and attention to detail truly made my experience exceptional. From the moment I arrived, he was welcoming, courteous, and always ready to help with a genuine smile. It’s rare to meet someone who takes such pride in their work and goes the extra mile to make guests feel comfortable and valued. His positive attitude and respectful manner reflect the high standards of hospitality that Shangri-La is known for. Thank you, Khodarahm, for making my day smoother and more enjoyable. You are a real asset to the hotel!

saloni jain

I can’t get over how nice the staff of the hotel are. We weren’t even staying here, we were exhibiting but they really went out of their way to help us! Very very nice people, always smiling and happy to help. I particularly want to mention how Mr.Khodarahm went out of his way to book us taxis, and coordinate it for us. He was so polite, loaded our luggage with the biggest smile and helped us out. This hotel seems to have the best and kindest people, next time I come to Dubai I’m surely staying here

Hem Y

Our stay at Shangri-La Dubai was peaceful and overall very pleasant. However, we did notice a few maintenance and housekeeping issues that we felt were not up to the usual 5-star standards. Based on our past experiences with other luxury hotels, we expected more consistent attention to detail. Nevertheless, many teams at Shangri-La truly made our stay memorable, and we would like to highlight their excellent service. During our reservation, Mr.Akram assisted us with a smooth booking process and ensured all our arrival details and preferences were confirmed perfectly. Horizon Club Team – Mr.Nikhil & Team During check-in, Nikhil and his team ensured a smooth Horizon Club experience. Every time we visited the Horizon Club dining area, they welcomed us warmly and helped us with our requests without hesitation. Their service was outstanding, and we appreciate all their efforts. Concierge Team – Mr.Hareed & Team We received many parcels during our stay, and the concierge team consistently delivered everything to our room with a smile and great patience. Their positive attitude and respect toward guests truly stood out. A special thanks to Mr.Hareed and his team for helping us pack our shopping items neatly and securely. Welcome Greetings Team and Guest Relation Team– Ms.Elizabeta & Team From check-in to check-out, the welcome team ensured a smooth arrival and departure. My kids especially enjoyed spending time with them—their friendliness and affection were incredible. They showed genuine love and warmth, which made our children feel very special. We have attached a few photos as well to show our appreciation. Restaurant Team – Mr.Pradeep & Team The restaurant staff were polite, attentive, and always ready to assist. We appreciate their hospitality throughout our stay. Concerns With Housekeeping Our only concerns were related to the housekeeping team: As per hotel guidelines, bedding linens should be changed every two days, but ours were not changed until we informed the staff. We had requested kids’ blankets, but the same blanket remained for six days without replacement. Only after informing Nikhil from the Horizon Club did the housekeeping team finally address the issue. Additionally, essential toiletries such as shower gel were not refilled for three consecutive days—even after room makeup. When we reported this, the issue was resolved. These concerns reflect our personal family experience, and we understand that experiences can vary from guest to guest. We hope this feedback helps in improving the consistency of housekeeping services.