Shangri-La Dubai

Hem Y

Our stay at Shangri-La Dubai was peaceful and overall very pleasant. However, we did notice a few maintenance and housekeeping issues that we felt were not up to the usual 5-star standards. Based on our past experiences with other luxury hotels, we expected more consistent attention to detail. Nevertheless, many teams at Shangri-La truly made our stay memorable, and we would like to highlight their excellent service. During our reservation, Mr.Akram assisted us with a smooth booking process and ensured all our arrival details and preferences were confirmed perfectly. Horizon Club Team – Mr.Nikhil & Team During check-in, Nikhil and his team ensured a smooth Horizon Club experience. Every time we visited the Horizon Club dining area, they welcomed us warmly and helped us with our requests without hesitation. Their service was outstanding, and we appreciate all their efforts. Concierge Team – Mr.Hareed & Team We received many parcels during our stay, and the concierge team consistently delivered everything to our room with a smile and great patience. Their positive attitude and respect toward guests truly stood out. A special thanks to Mr.Hareed and his team for helping us pack our shopping items neatly and securely. Welcome Greetings Team and Guest Relation Team– Ms.Elizabeta & Team From check-in to check-out, the welcome team ensured a smooth arrival and departure. My kids especially enjoyed spending time with them—their friendliness and affection were incredible. They showed genuine love and warmth, which made our children feel very special. We have attached a few photos as well to show our appreciation. Restaurant Team – Mr.Pradeep & Team The restaurant staff were polite, attentive, and always ready to assist. We appreciate their hospitality throughout our stay. Concerns With Housekeeping Our only concerns were related to the housekeeping team: As per hotel guidelines, bedding linens should be changed every two days, but ours were not changed until we informed the staff. We had requested kids’ blankets, but the same blanket remained for six days without replacement. Only after informing Nikhil from the Horizon Club did the housekeeping team finally address the issue. Additionally, essential toiletries such as shower gel were not refilled for three consecutive days—even after room makeup. When we reported this, the issue was resolved. These concerns reflect our personal family experience, and we understand that experiences can vary from guest to guest. We hope this feedback helps in improving the consistency of housekeeping services.

Levana Alkaly

We chose to stay at the Shangri-La hotel for our first time in Dubai and this turned out to be the best decision we made. We spent 6 nights here and it was amazing. The location is in the center of Diwntown Dubai. The hotel is gorgeous snd luxurious, the rooms spacious, so clean, with a breathtaking view of Dubai's skyline and the area. Breakfast was tasty and rich with fresh and clean products. The staff are very professional and service oriented. We were always greeted with smiles and they always wanted to help and make sure we have the best time. I travel quite a lot and i never encountered such a service with a genuine will to help This hotel is a must place to stay in my opinion in a mid range budget of all the luxurious hotels in Dubai. I want to give a shout out to Khodarahm who is always smiling and energetic, Johnson and really all of the employees in this amazing hotel.

Mostafa Daoudie

My experience at the Shangri-La was made truly unforgettable thanks to Mr. Khodarahm, whose kindness and professionalism shone through in every interaction. From the moment I arrived, he made me feel genuinely welcomed and cared for. His warm smile, sincere attentiveness, and effortless ability to anticipate guests’ needs are rare qualities that set him apart. What impressed me most was how he balanced perfect hospitality with genuine human connection. He wasn’t just doing a job — he was creating comfort, offering support, and making sure every detail was just right. People like Mr. Khodarahm remind you why you return to a place: because it feels like home. Shangri-La is already a beautiful destination, but it’s people like Mr. Khodarahm who elevate the experience to something truly special. I am deeply grateful for his care, professionalism, and warmth. He is an absolute credit to the hotel and a shining example of world-class service. Highly recommended, and heartfelt thanks to him for making my stay extraordinary.

Shimray Yadav

Me and my husband had an absolutely amazing stay! From the moment we arrived, everything exceeded my expectations. The property was spotless, beautifully maintained, and incredibly comfortable. The location was perfect—quiet, convenient, and close to everything we wanted to explore. Every detail, from the cozy furnishings to the thoughtful amenities, contributed to a relaxing and enjoyable experience. We truly couldn’t have asked for a better stay. I’m already looking forward to coming back and would highly recommend this place to anyone looking for a wonderful getaway!

pamela

Great experience at Shanghai La Dubai. We had a warm and friendly check in experience with Zineb at the horizon club. We appreciated the upgrade to a suite with fabulous views of Dubai. The rooms were clean and housekeeping did a great job of making our stay comfortable. Saw and Keith in the horizon club did a great job of providing a personalised services during evening drinks despite how busy it was. Special mention to Zamier who did a fantastic job during the breakfast service in the foyer. It is a very busy place, but he provided proactive service and is a real asset to the service team. We look forward to coming back.