Servatur Waikiki

Double D

This is a great hotel with the staff being excellent and very attentive. It’s clean and tidy with a fabulous array of food at every meal. The all inclusive package is fine for drinks but there weren’t any snacks 24/7 which was advertised. The rooms are fine. Again clean but quite basic and starting to look worn in some areas. The location places you close to Yumbo (if that’s your thing), a 10 minute walk to the beach but we headed north to San Fernando for the New Year Eve public festival which was excellent with very few tourists. Overall we had an excellent stay, I would recommend if you want Gran Canaria. Tenerife has more to offer though in my humble opinion.

Erika Walther

If you’re going for all-inclusive and want to just relax and sit by the pool all day it’s great! We went as a couple with no kids for one week. It’s not super fancy, more of a relaxed, backyard family-gathering vibes but we had a lot of fun. Really enjoyed their stretching class & aqua gym with Colleen - they actually give you a serious workout. The gym wasn’t the best, half the equipment didn’t work but it was good enough for a week’s stay. The rooms were clean but very basic, you have the necessities. Great variety of food, and entertainment every evening. There are lots of activities for kids during the day as well. You don’t have to worry about reserving a seat by the pool super early, there was a lot of good seating around the pool and it wasn’t very crowded. Really appreciate the friendly staff who are smiling and engaging with kids and adults whenever you meet them :) We were very happy with our stay!

Moa Jamt

It’s a perfectly okay hotel! The room gives you everything you need but nothing more nothing less. Tiny TV. Shampoo/soap combo in the showers and to be used as hand soap as well. The pool was heated, however it still felt very cold. Breakfast is good! Many different options and friendly staff. 10-15min walk to the beach and to Yumbo center. Very close to a bus stop which was great.

ziggus357

It's ok, not the nicest but you get what you pay for I guess. Pool is cold even though I rang up to ask if it was heated. They said it was but it was freezing. Perhaps 15C max. Cant stay in it very long. The rooms are not the greatest but they are ok. Everything is just ok. They treat people differently depending on the colour of your wristband. Wish I had paid more and gone to a hotel where pool was actually heated and all guests were treated the same regardless of whether it was all inclusive or only half board. At least I know for next time!

Kari Peltokangas

You have not told me about your practices regarding all inclusive service - I do not understand your actions in this matter, that the hotel does not want to be flexible in order to restore customer satisfaction in practice. If the matter is not agreed upon I will not be a customer of the servatur hotel chain in the future! We would like to clarify that your staff informed many people when asked about the all-inclusive price, which is 21 € per person per day. This message meant that the update only applied to one person, namely me ("21 € per person per day"), as you yourself state in your reply. Simply apologizing for the misunderstanding will not help the matter, when you have not told your customer this policy - you must sell me all inclusive during the period 15.1.2026-23.1.2026 and correct your mistake! The hotel reception sent me an email on 9.1.2026 before my holiday, promising to sell me all inclusive for 21€/day. The hotel reception did not tell me about your practice regarding your service in this message.. I hope that you can exceptionally sell me All inclusive for children from 15.1.2026-23.1.2026, a total of 8 x 21€ = 168€ Otherwise, I will not be a customer of your hotel in the future. The hotel reception gave me incorrect information before my holiday, for which you are solely responsible to the customer. Kind regards, Kari Peltokangas Before I came on vacation on January 9, 2026, the reception of the Servatur Waikiki hotel offered to sell me an all-inclusive package via email for 21€/day - Now the hotel reception refuses to sell it to me, contrary to its own commitment, because both people living in the room must take all-inclusive at the same time. The hotel did not tell me anything about this - the error is in the hotel's own operations and the hotel should take responsibility for it, appreciate the customer!!? My roommate has a special diet due to his illness and therefore cannot use the all-inclusive service at the hotel.