Servatur Puerto Azul

Simon Gavin

Stayed 2 nights to try out the hotel and facilities before moving on to another hotel in the Servatur Group. Great hotel - superb panoramic views😎 I booked a basic room which had no sea view so I recommend paying more for a better view especially if you are staying for longer. The dining room has an outside dining area for alfresco dining. Amazing 🤩 It was Half Term so lots of families with kids but that was to be expected. There is an adult sunbathing area which is worth seeking out. Evening entertainment is the in-house animation team. If you like miming to ‘Grease’ you’ll love it. Special mention to the Giraffe Costumed character who visited the dining room one morning - a great light hearted bit if fun😂 Opted for the Half Board option which included drinks, this was only soft drinks , beer, wine & sangria from the self service tap in the restaurant. Free car park is a bonus too. The Europa Centre is just a short walk up from the hotel and is handy for a late night drink or two. Beware that you may be approached to buy drugs around the centre as the drug dealers are very blatant. The authorities need to stamp this out as it’s not something you expect to see. This isn’t the hotel’s fault but I’m sure that they could feed back to the authorities. So in summary I would recommend this hotel for a great relaxing holiday and look forward to returning in the future😎

Emilie Rees

I arrived at the hotel around 10:45 p.m. and was greeted by warm, welcoming staff. Check-in was smooth and efficient, and I really appreciated the thoughtful gesture of a prepared food box, since the all-inclusive service ends at 9:30 p.m. The room was spotless and offered a lovely partial view of the ocean. The bed was very comfortable, and housekeeping visited every day without fail, ensuring everything remained fresh and tidy throughout my stay. The hotel’s amenities exceeded expectations. The all-inclusive buffet featured a wide variety of fresh, well-prepared dishes, with convenient serving times — breakfast from 7:30–10:30 a.m., lunch from 1:00–3:00 p.m., and dinner from 6:30–9:30 p.m. (approximately). The main pool area was lively and fun, with activities like games and Zumba throughout the day, while the infinity pool offered a more peaceful atmosphere for those looking to relax. We didn’t visit the adults-only pool, as sunbeds were limited and usually taken by the time we went out for the day. The hotel’s location is excellent — you can enjoy breathtaking sunsets every evening. It’s about 709 steps down to the local beach, and just a 35-minute coastal walk to another popular beach nearby. Dolphin tours and various water sports are also easily accessible in the area. Checkout is at 12 p.m., at which point the wristbands stop working; however, the hotel provides a drinks card and still allows access to the food options. There’s also a secure room for luggage storage, and guests with late flights can use a shower room (possibly for a small fee) so they can continue to enjoy the facilities until departure. Overall, this hotel provides exceptional service, thoughtful details, and great value for money. I would happily recommend it to anyone

Fréderic Polus

Room Junior Suite Big and spatious. Very clean. Big terrace with a nice sea view. Housekeeping Daily very good housekeeping. Room was very clean everyday. Food Very good quality food for an all-in buffet (the best we ever had). Everything prepared fresh. A lot of choice. More like a foodmarket rather than a buffet. Staff is on top of everything and are always cleaning. Pools 6 pools ranging from kids pools to adults only. Slides for the every age. Entertainment Fun kids disco every night, but a bit too loud!

Davy Rodgers

Beautiful hotel with breathtaking views of the sea, beach and the town. Our room was spacious and clean with views of the sea and a kitchen area with appliances including a kettle, microwave etc This hotel is rated a 4* plus - the hotel itself i would agree, the staff and service are not anywhere near 4*. Out of the 2 weeks we were here, most of the times when arriving for breakfast, lunch or dinner, the tables weren't set or they weren't cleared from the previous people using them. We had to ask on mulitple occasions for our tables to be cleared and for clean cutlery to be provided. This was on an almost daily basis. There was no one to show you to your seats so on many occasions, there were 2 people sitting at a table for 6 which meant we couldn't use the table. Previous hotels in Tenerife (Bahia Principe) always showed you to a suitable table that was always clean and prepared to use. My 3 year old spilt her drink at dinner and a waitress watched me as I tried to clean it, not that i would expect anyone else to clean my child's mess but I only had table tissues to use that weren't any good for cleaning up spillages. If you have small children, you'll have to bring them with you to get your drinks as there is no table service, again, for a 4*+ plus you'd expect this type of service to be provided. The is plenty of food to choose from during meal times with different styles of food, the food was nice but with red meat we had to keep asking for it to be cooked more thoroughly as we don't like blood running out of our meat but thats our personal preference and many people were happy to eat it the way it was. The poolside was nice and the slides were awesome. They have a great splash park for children as well that our 3 year old loved. They had no drinks machine nearby which meant you had to lift your child every time you needed a drink which was a bit of an inconvenience unless there were 2 of you there. Maybe a drinks station closer to here would benefit a lot more parents. All in all, we had a great time here, would have been a lot better if the service was better and the attitude of the staff was more pleasant. There are better value hotels nearby with better service at more affordable prices.

Morten Hekkvang

We truly love this hotel and are definitely coming back again! My family and I stayed here twice this year (February and September 2025), and we are already planning to return in February 2026. The absolute highlight of our stays has been the entertainment team. They are simply amazing, and we have grown to love and appreciate them enormously. A special shoutout to Jesus, Adam, Delano, Nayara, Alex, Chris, Geri, Orsi, Ines, and Nienke – we really hope to see all of you again when we return. We also want to mention Ivan, who is clearly a great manager with charisma and presence. The only downside is that in his new role, he seems to spend less time with guests during activities – and we really missed that personal connection. Back in February, David was also part of the team, and we missed him in September as well. We can’t stress enough how much fun we have with the entertainment team. Whatever activity they invite us to, we always try to say yes – even joining the mini disco dances for kids, despite our son being 10 years old and a bit shy. It’s just too much fun not to join in on songs like Chu Chu Ua and Baby Shark! The food and service are good, but for us, it’s the entertainment team that keeps bringing us back. Their shows are always full of energy and joy, and they clearly love what they do. In comparison, the external shows (when the entertainment team has time off) are not at the same level. Many of those performers seem like they’re just “doing a job.” That said, Walter the singer, the guitarist, and the circus chair-balancing act were very enjoyable. We also want to highlight Geri’s incredible singing voice – she is truly talented! It’s a pity that only she performs vocally, because we know there are more great singers in the team. The only reason we are giving 4 stars instead of 5 is the issue with smoking around the pool area. Despite signs being posted, many people smoke there and toss their cigarette butts around the palm trees and showers. This not only makes the area look bad and smell unpleasant, but it also really affects the poolside experience for everyone else. We hope the hotel adopts a stricter smoking policy by the time we return. Overall, this hotel has become a special place for us. The entertainment team makes every stay unforgettable, and we can’t wait to come back in February!