Serenity Fun City

Tanya Rhymes

Just returned from Serenity Fun City in Makadi Bay, Hurghada, and we loved it there! The staff were incredibly welcoming, making every moment special. Ahmad, who looked after our room (5124), amazed us daily with his creative towel art and kept our space immaculate and left fresh towels for us daily. The food, especially the Middle Eastern dishes, was great. Our kids loved the water slides and the warm baby pool, and even I couldn't resist joining in on the fun. The spa treatments, particularly the Thai massage and Cleopatra treatment, were really nice too. A special shout out to Corina, the customer relations manager, whose regular check-ins ensured we were always happy and satisfied with our stay. We also enjoyed a fantastic private quad biking adventure and found some great skincare products at the on-site oil shop. Additionally, we took advantage of the free shuttle bus to the sister hotel's beachfront, where we enjoyed complimentary drinks at the bar and delicious lunch. Snorkeling there was like being in a tropical fish tank :) We hope to return to Serenity Fun City for another unforgettable vacation. A huge thank you to everyone at the hotel!

James Treadwell

This resort offers excellent value for money! A wide range of delicious food, clean rooms, beautiful grounds which are looked after by a team of skilled and hardworking gardeners. Everyone working here does really well trying to communicate with all the different languages spoken by the guests here. I absolutely loved it here, and can't wait to come back!

Müge mustafa

Amazing hotel, everyone from Reception to entertainment staff (Dora & Abi) to all waiters, cleaners, porters, gardners work tirelessly. It is the staff which makes this hotel everyone was truly fantastic. Great food daily everthing so fresh and tasty. Desserts were best I've seen in an AI hotel, drinks good too some amazing bar staff please do tip. Waterpark was fantastic too especially the wave pool. Highly recommended. The entire hotel is spotless. WiFi needs to be improved asap and all the slippery tiles around pools need urgent looking into we saw a few accidents this isn't acceptable. Thank you for your hospitality we will be back! ✌️

mina adel

During my visit which began by 11 of April till 18 of April, I had already done a deal with a taxi driver to pick me up from the airport to the hotel and take me back there at the end of the vacation and already paid to him 30 Euro for two ways . !! But your limousine drivers scammers told me that no cars are allowed to come in to the reception and I have to book a ride with them it's the only way to go to the airport or I have to Walk with my luggage to the main security gate ( 3 kms with heavy luggage and 2 kids ) And they made me pay 25 Euro again to satisfy the limousine company which you are renting an office for them

Toslima Begum

I stayed here in October 2023 - a little late on the review but my partner has left a review. The reception staff Abdu la was very nice I promised him a review he was very helpful professional and very kind! Thank you and our room house keeping staff was very nice too always very helpful smiling he was called Abdulla too and left our room spotless clean thank you, the taxi service man in the hotel too was very kind and all the drivers they helped us with getting our Egypt sim and went out their way to help and didn’t accept any tips we have to push them to have it very nice people very kind hearted, downside is the WiFi isn’t great in the rooms. The event reception there was a young lady in black hair who didn’t want to really help us book our al la carte until I asked to speak to management she then rushed to help us :/ I wasn’t going to let the whole of the staff down by lowering a star however the other lady with blonde short hair was very nice and upgraded us and gave us loads of information about the hotel and near by surrounding, even though there’s not much around the hotel you will have to get a taxi out to places but that shouldn’t be a problem there’s so much to do in this hotel the aqua park theme park etc great for kids and we didn’t bother getting excursions from the hotel as ours was a TUI package we instead went out to the closest market and got it much cheaper I would recommend this to everyone of course be safe get receipts and don’t pay in full pay 10% and pay the rest on the day to the driver :) the food was great the restaurant staff were very nice - all the staff are very hard working and they only earn a little so tipped as much as we could and honestly the hospitality was amazing! Thank you serenity I will come back soon