Serenity Alpha Beach

R

Plus Points - Amazing Hotel. Fantastic Staff. Food & Drinks Where Good. Room Service Was The Best Ever Received Pools Where Great. Exclusive Restaurants Amazing. Kept Really Clean All Around. Well Worth The Money. Cons - * (Out Of Hotels Control) Rude mostly not all other EU Customers mainly far Eastern Europe Czech, German, Polish with no basic etiquette or manners. Towards others and to staff. * Lady (Red Hair) Who Booked Exclusive Restaurants was German and very rude, unless you was German. These 2 cons didn’t fully ruin my stay and not in full control of hotel.

Denis Razvan

Our stay at this supposed five-star hotel was a disaster from the start. We paid extra for a sea-view room, only to find dirty bedsheets, filthy windows, and an overall lack of cleanliness. The minibar, part of an "ultra all-inclusive" package, was laughably inadequate, stocked only once with two bottles of Coke and water during our eleven-night stay. Housekeeping tried to impress with towel arrangements, but it couldn't hide the dirty windows and poorly maintained room. The food was a major issue; my partner and I suffered from diarrhea for over five days, likely due to substandard meals. Even with an upgrade to executive all-inclusive, the food quality didn't improve. The hotel's approach seemed more focused on squeezing money from guests. Despite the all-inclusive package, we had to pay extra for fresh juice and fruit. Staff and vendors constantly pushed overpriced services and demanded tips upfront. On-site shops charged outrageous prices, such as 22 euros for a small bottle of sunscreen. The poorly soundproofed rooms made it impossible to relax, with noise from neighbors and maintenance staff. Overall, this was the worst hotel experience we've ever had, feeling like a complete failure. We won't be returning and hope this review helps others avoid the same disappointment.

Kerolos Robel

My stay at Serenity Alpha Beach Hotel was exceptional. From the moment I arrived, I was impressed by the attention to detail and the warm hospitality provided by the staff specially Mr. Ahmed Said he made the check-in process very smooth and efficient. He was very friendly and professional, ensuring a quick and pleasant start to my stay. I was greeted with a welcome drink and a complimentary upgrade to honeymoon package, which was a wonderful surprise. The room was spacious, impeccably clean, and beautifully decorated. The bed was extremely comfortable, ensuring a restful night’s sleep. The hotel offers a range of excellent facilities. I particularly enjoyed the 5 different swimming pools, which was well-maintained and provided a great space to relax. The restaurants & bars served delicious food and drinks with a variety of options to cater to different tastes. The breakfast buffet was outstanding, featuring a wide array of fresh and tasty selections. The service was impeccable. THE STAFF WERE ALWAYS ATTENTIVE, courteous, and willing to go above and beyond to ensure a pleasant stay. I’ll definitely come back. Thank you.

Absara Jeyakanthan

The hotel on its own is fine, but I really don’t recommend it to anyone with a family or someone who’s coming to Hurghada to enjoy the sightseeing in egypt. The location is terrible: you are literally isolated from everything else which can be fine for people who are older or who came here to just relax and do ABSOLUTELY NOTHING. If you are a party person who likes to drink alcohol, the staff will entertain you. If you‘re here to to go out of the hotel and do stuff it‘s probably the worst decision. The center of Hurghada is 30 minutes away from here which might sound like it‘s not a big deal but you have to pay for each transit with taxi or shuttle bus. If you wanna go to the city to buy stuff you gotta use a shuttle bus and then keep track of time so they can pick you up. It‘s not like it‘s the hotel‘s fault but it‘s something I didn’t see any other review mention at all. Even our hotel agency said this hotel and this type of location is really not suitable for families and that barely anyone from their agency books here… So if the hotel is so isolated from the city, it must be huge and entertaining, right? This is where you‘re wrong. It‘s huge which means if you get a room number far away from the lobby you don‘t have wifi. Thankfully we got one nearby. If you get a room far away from the lobby, you need to walk in the heat for 10-15 minutes till you reach the lobby to eat. The thing is, this wasn‘t the issue for us, it was the beach. There‘s no beach and there‘s only a bridge far out to the sea to snorkel. Food is really good to egyptian standards and the lobby is clean and cool. What isn‘t cool is the hotel room which has a old look in general and old almost non-functional air conditioner. We asked them to fix it and a guy came over to look at it but he said it was old….. All I‘m saying is book a hotel which is not isolated and if you booked here after you read my review and regret it - not my fault 🤷‍♀️ One thing I love about the hotel is the security. You are very safe here because it‘s hard for other cars to come here - the safe guards always look at who comes into the area and who doesn‘t. The staff is really friendly too.

A D

Overall the experience was very good and the value was very good. The receptionist decided to spoil everything the last day by refusing to let our driver enter, and forcing my pregnant wife and I to walk 15min to reach our driver at the gate of the territory. Of course they wanted us to use their own taxi service which is 4times the local price. Also the cleaning guy decided to be very unfriendly the last day because we didn’t leave tips. I would have if he wouldn’t have skipped the cleaning two times and forgot to fill up the fridge as we were entitled to after one week.Also he focused more on making sculptures with towels to attract tips than getting rid of the dust around the bed.