Serenity Alma Heights

Ashton Ash

I was in this hotel last October. The service was amazing, praise to the waiters and food in the restaurant! The location of the hotel is good, but the beach is not of the best you will see in the region. The rooms are okay, I would give them 3 to 4 stars, but they are clean and spacious. The cleaning persons are hardworking and they deserve 5 stars for sure!

Ferial Hussein

Me and my husband stayed at alpha beach but of course being next to each other and same hotel, we came here for the restaurants that were included in our stay. Upon asking about the pool fun city we were told we had to pay a price per person per day extra, giving the fact that we paid loads of money, and guests from fun city could come in alpha, it seems very money grab to ask alpha guest to pay to stay in the pool here. They also have about 4 rides in the evening but you also need to pay extra for each ride. The wheel opens when they want to who they want, very rude people. Had to come 4 different days at different times and on the 4th day I had to make a fuss to tell them they had to open it since one day they were closed at 7 and said to come at 8pm the other day we came at 8pm and said they were close to come at 9pm and so on. Both alpha and fun serenity are cheap scam.

Konrad Kucharczyk

I would make this 5 star review unfortunately reception desk thinks they're better than everyone else. I asked for extra room key for 3 days and for 3 days they're refused me ( their policy ). I work in hospitality industry and first time I hear such a bullshit. It made my life very hard as I'm traveling with big family and only one room key ( disaster ). Besides that all the staff very friendly, aqua park amazing, food selection great. Hotel might be bit old but you don't stay in hotel room so that's fine. Over all recommended.

Noha Al Afifi

We generally had a positive experience. Great pools, aqua parks, children’s activities and food variety. The main letdowns were the wifi connection, a/c in the rooms and the fact that they only give you a key per room, inconveniencing families who typically spend a lot of the day outside the room and require access throughout the day for the family. The main restaurant gets really busy, especially at night. For crowd control I would recommend asking guests to book hourly slots for dinner on a first come first served basis.

Travis Bottriell (MASTER)

Thought we'd take a well deserved break with our 7 children. Constantly bombarded by people selling things at the poolside. Very forceful and rude staff. The staff won't take no for an answer. Very over priced for everything and bad mouthing the other businesses here. The guy selling camel rides extremely rude about our son with autism. We told him no, he then went and brought over a lady who went with him and told her we wanted to see her photos. We didn't! And we told him again, no. He won't take no for an answer and still keeps pestering us. Room is dated and in need of major repairs. Extremely noisy air conditioning in the room. Found out once we arrived that we are nowhere near the excursions, so a very long drive to do anything. Very poor information on arrival from staff/reps. Only 1 key card given which meant often being locked out and waiting over an hour for the staff to come to help. We have found that everything is very is very unorganised, and if you speak their language you can jump the queues and get your own way. Our children queued up for nearly 1.5 hours for their face painting and then told that they need to come back in an hour after the evening show finished at 10.30pm. The entertainment staff have zero people skills, the evening entertainment was terrible each evening. Normally we find the staff engaging and getting everyone involved, but here, they're most boring. None of our children wanted to join in with the disco that they normally would do. Be careful when booking excursions as we were told entry into the pyramids and food and drink provided throughout. The guide didn't want to provide food or drink so we had to buy and said that he wanted extra for us to go in the pyramids. On a plus, weather lovely and good good, although there is very little for children. You have 2 foods to choose from for kids, fish and chips or burger and chips. Certainly not a 5* hotel as advertised. I'd give it a 3 being generous. Not enough staff for the water slides or rides. One staff member having to jump between them all. This trip has put me off Egypt all together.