Secrets Lanzarote Resort & Spa

Leonardo Simeone

I'm not big into leaving reviews but this hotel deserves it. My wife and I went for a short stay (5 nights) a bit of a getaway from the day to day life. We have 2 small kids and the fact that this is an adults-only hotel was a bliss. It's quiet, romantic, the facilities are fantastic, and the staff will go out of their way to please you. We'll definitely go back.

Sunny Singh

We recently stayed at Secrets Lanzarote and overall had a great experience, but there are a few points worth mentioning for anyone considering it. Upon arrival, there was no one to greet us or help with our bags, which wasn’t quite the first impression we were hoping for compared to our previous stay at Secrets in Mexico. We were welcomed with a drink and towel once we reached reception, which was a nice touch, and someone did escort us to our room. However, help with bags straight from the entrance would have felt more fitting for a hotel at this level. We arrived early, so it was understandable that the room wasn’t ready yet. The hotel kindly allowed us to use the restaurants and facilities while we waited, and our room ended up being ready about an hour before the standard 3 PM check-in time, which we really appreciated. The grounds are beautiful and kept very clean, with palm trees and a lovely spread across three levels. There’s a Preferred Club area on the lowest level offering extra access perks, but the way it’s separated from the rest of the resort does take away a little from the overall atmosphere. Cabanas were available for day rental, although we didn’t find them particularly worth it. Service inside the restaurants and bars was very good — all the staff were friendly, and food and drinks arrived quickly and efficiently. However, poolside service could definitely be improved. On our first day, there was only one server for all the pool areas, meaning we often had to go to the bar ourselves — which was especially inconvenient if you were at the furthest pool. On the second day, the server disappeared after lunchtime and wasn’t seen again. The buffet lunch was one of the weaker points. The food didn’t taste particularly fresh, and it seemed like a lot of it had been frozen. Live cooking stations were understaffed, which didn’t help the experience. Desserts at the buffet also lacked any allergen information, which could be an issue for those with dietary restrictions. That being said, there were great dining options too. The Italian restaurant offered tasty food, good service, and decent portion sizes. The Barefoot Grill was another highlight for lunch — everything was cooked to order with nice, refreshing light options. The pool areas were beautiful, but the water was very cold — more ice bath than relaxing swim — which made it less appealing to hang around in for long periods. Also, the beach and pool chairs could have been more comfortable to match the level of the resort. Housekeeping kept our room clean and tidy throughout the stay, although we did have to request more body wash after it wasn’t refilled one day. One positive was that we didn’t need to book restaurants in advance, but that may have been because the hotel wasn’t particularly busy during our stay. Overall, Secrets Lanzarote is an incredible hotel with lots to love. However, it did feel like it was missing a little of the “luxury magic” — the small details like ticket exchanges for towels, less comfortable loungers, and noticeable divisions between Preferred Club and non-Preferred guests all chipped away at the full luxury feeling you’d expect from a top-end resort. It absolutely deserves its 5-star rating for quality and service, but if you’re expecting seamless, no-compromise luxury, you might feel it falls just a little short.

EOT225

The staff at Secrets Lanzarote, especially the Guest experience team were so incredibly helpful and accommodating in our time here and helping me plan my proposal to my partner without her knowing. The resort was so relaxing and tidy with many activities and facilities available. Even on leaving, the level of hospitality we experienced was excellent. We would love to visit again.

Prof Jayne Price

We are returning guests to this fabulous hotel and are welcomed back like family. Everything about this hotel is outstanding and the attention/service we receive is on a different level from other hotels I have stayed in in the Canaries. We travel in a family group 2 with disabilities and every need is anticipated and met. Pedro in the restaurants is an exemplary member of staff. Liana and Konte are sunshine personified. Laura at guest services really went out of her way to ensure our stay was perfect. Whilst I have highlighted a few members of staff all the Secrets team are special to us. We have been going to Secrets twice a year from 2018 and it is our go to place in the sun.

matthew green

Definitely not 5 star Was March time and weather it wasn't great. Arrived no one to meet you at the entrance to take your bags for a five-star would expect this to be taken on arrival. We were eventually greeted by a nice chap that showed us to our room and was very happy and funny. Rooms are very nice and spacious but a word of caution I you do come March time and it is cold they have no heating in the rooms and have to ask for extra blankets and luckily in our case had a mini heater we could use. Buffet breakfast on our stay was also not Great would say they are understaffed was shown to our table, and depending on what day may have been offered, tea and coffee, and this was depending if we caught the waiters eye. Had a great selection of food, but on each occasion, boiled or fried eggs were not available and had to wait and plates and bowls were not available on some days. The coffee machine was just not great as the coffee in whole even in the evening cheap machine coffee. Didn't use the pools, but all looked loverly and plenty of space. They have entertainment in the main reception area 9.30 to 10.15 and they entertainment on my visit was not the best. So we just walked into Marina most nights and entertained ourselves. This was my experience and was only bed and breakfast in late March and would say yes stay in mid June July etc and pools will be heated more, but as an overall experience for me no thanks wouldn't come back to this hotel. No wow factor here for me. More for the client that want to stay in one location not for me.