Seaside Palm Beach

Julie Price

We stayed at seaside palm beach maspalomas for 9 nights, what a lovely relaxing holiday, the hotel is immaculate, our superior room was on floor 4 and had a lovely view of palm trees and the main pool, it had a neat tidy bathroom with everything you need and a large room with balcony, The staff are all lovely, especially in the dining area, Christian was made for his roll of assisting customers finding the perfect spot for dinner, he's always smiling, great guy, Lisa was lovely and crina and the young lad herodee I think his name was were attentive to detail, we used the spa pool and the treatment room, very professional, The food was amazing, there's entertainment every evening, and a musician playing during evening meals, The hotel is in a perfect position for the esplanade or the beach. The management ask how you are during dinner, the lady with the amazing glasses and matching scarfs was really friendly and the man who's worked for different chains of hotel but fits perfectly here is a genuine guy, all in all it was a perfect holiday, one day we will return, thank you

jean-bernard spinoit

Hotel is nice and infrastructures are OK but unfortunately, we had a very nasty surprise once we had to settle our bills as we figured out that what they told us orally did not match what they ultimately bill. We ended up with paying 300 euros more than what they told orally. They even invoiced a buffet for our 1 year old daughter (that obviously did not eat a thing). Managed to negotiate to something a bit closer to what was told us initially but still ended paying much more than expected. Best advice is to thoroughly check all invoices! Their attitude also was despicable (where they told us that we misunderstood their policy...). So we will not be back due to these commercial practices.

Veit Appelt

Best choice even for families and for all generations. Super mixture of Spanish Germany Managment for real 5 Star service. Priviled direct position to the dunes aside the Meloneras nightlife. Quite nights sleep with open windows. Super breakfast and dinner. Clean rooms. European guest spectre with a major part from Germany Austria Switzerland.

Cathrin Sanders

Nice rooms clean and fresh smelling. Poor service, racist staff especially at the bar

Travelling Doc

Having booked directly with the hotel and having stayed here a few years ago, I would have thought there would be some benefit of loyalty but instead was treated with none! This time, I was given Room 203 on the ground floor—a basic room with an incredibly dated interior, complete with an old 80s carpet. The view from the balcony was awful: a kids’ playground to the left, the car park and roof in front, and the pool to the right. Unhappy with the room, we raised our concerns with reception. After waiting 40 minutes, the room manager, Miguel, informed us there was “nothing they could do.” Fortunately, during that wait, we found an alternative place to stay. The customer service was disappointing on several fronts: 1. For a direct booking, a hotel should recognize guest loyalty ( having stayed in the hotel previously and also in the Gran Residencia, the sister hotel) by providing the best available room in the selected category. Although we were told there were similar rooms on higher floors, they wouldn’t accommodate us. 2. Despite voicing our displeasure, they showed no genuine effort to address our issue. Given this poor treatment, I won’t be returning to Palm Beach or Gran Residences, despite having been a loyal visitor to both.”