Sea Beach Aqua Park Resort

Brehnen Sheehy

Arrived in December and forgot to make this review... its not amazing at all but before the negatives I will say the Russian part of the hotel and the other nationals is NOT noticeable, no issues with this other than a separate restaurant. The bar inside the lobby was great the lads running it were great fun and made the evenings more entertaining than the entertainment put on offer. The pier and lifeguards were amazing including one lifeguard on the pier who would bring us a water in the mornings without even asking us which made us spend a lot more time on the beach than we expected. The customer relations were also very nice but did seem extremely concerned with any issue offering lots of extras which wasn't needed but I guess its to try and maintain the 4.2 stars this place somehow has Now to start with service, it was strange as staff did literally the bare minimum with no realisation how much people have spent and become very rude if they are not tipped, the man that showed us to the room was odd kept lingering around when we said we are ok to explore the room ourselves and remained at the door expecting a tip for showing us the room..is this not in the job description? The food was terrible...almost everything gave me an upset stomach resulting in multiple visits to the toilet through the night and my BIG issue with the food is the "themed nights" almost every single night wasn't on theme and it just became more and more disappointing. Italian night for example had NO pizza... just scrap the theme nights and serve the same rubbish every night. One thing that really annoyed our group was the constant harassment from staff in the massage spa and beach activities. We would say no to the same person each day about 5-6 times it just became really frustrating. The aquapark isn't great, my sister split of foot open on the floor and myself sprained the ligaments in my ankle after coming off one of the slides so please be wary when using the aquapark. al la carte was terrible and was incredibly rushed we had eaten 3 courses in 20 minutes just had no time to get through to the next course and food was mediocre anyway wasn't really anything special and just felt like table service with main restaurant food. There was also loads of construction going on with no corded off area someone was smashing a balcony before refurbishing it and the rubble was literally falling onto the floor and path where people walk...if this was a busy time for the hotel there would most likely be some serious health and safety lawsuits heading their way but overall it was just ridiculous and I think based on how the majority of people acted staff from the hotel or the spa or beach if this is the general culture of Egyptians I will not be returning to this country if I have to tip everyone I say hello to.

Gorde Done

This was our first time at this hotel. Our family of four stayed in a room that initially had only one bed, but later they brought in two separate ones. However, upon checking in, we discovered dirt on the toilet rim. We were tired after the flight, so we didn't change rooms. I'd like to immediately commend the cleaner who did an excellent job cleaning our room – thank you to him! The room itself was old, but we decided not to change it because we didn't want to pay a bribe. The food was good, with a large selection, and they grilled food for dinner. The hotel grounds are huge, but there was renovation work going on in some areas, and in others, they were painting the roads red (honestly, I don't understand the point of painting roads red; it looks strange). The hotel has two main restaurants for full meals: Panorama and Orchid. There's no difference between them, except that Panorama doesn't make Viennese waffles for breakfast and it's always much less crowded there. The food was okay, but not very diverse. Regarding the staff: 1. As soon as we checked into the hotel, we were offered to give a bribe to the receptionist to change our room for $150. 2. The animators were annoying. It's very irritating when you're minding your own business and they distract you, try to sign you up for some activity, and don't leave even if you ask them to. 3. Strange behavior from some employees. In the Panorama restaurant, one of the cooks tried to flirt with me and was staring insistently at my chest. For me, this is unacceptable for staff at a hotel of this level. I noticed him flirting with many female guests on multiple occasions. Overall, I liked the hotel grounds; the pools and evening lighting are very beautiful. Unfortunately, the aquapark is old and needs renovation. I really liked the fish on the reef; they are super cute! I can generally recommend this hotel for family vacations, but I would advise couples to find something more calm and secluded.

Khawaib Ahmed

Extremely disappointing stay – serious hygiene and service issues I stayed at Sea Beach Edge by Rotana (formerly Sea Beach Aqua Park) and unfortunately the experience was extremely poor, especially considering this appears to be under new ownership. Cleanliness was unacceptable. The room was clearly not cleaned properly. I found multiple hairs in the bedding and visible stains on the pillows, giving the strong impression that the bedding had not been replaced after previous guests. This is basic hotel hygiene and completely unacceptable. Air conditioning and air quality were alarming. The AC unit was very noisy, and the vents were full of mould, dust, dirt, and even spider webs, all of which guests are expected to breathe in. I have photos as evidence. This is a serious health concern, not just a comfort issue. Bathroom conditions were disgusting. The toilet area was filthy, particularly behind the toilet. The shattaf (bidet sprayer) was broken, making the bathroom unpleasant and unhygienic. Poor and unreliable Wi-Fi. The Wi-Fi was extremely slow and often did not work at all, making it impossible to rely on for even basic use. Unacceptable treatment at checkout. The hotel refused to allow my pre-booked pickup taxi to enter the hotel, forcing me to take my luggage outside the gate with a 7-year-old child. What made this worse is that the same taxis are allowed inside when dropping off arriving guests. This clearly shows that the hotel prioritises new arrivals and shows little care for guests who are leaving. Overall, this stay was far below any reasonable standard. Cleanliness, health, and basic guest consideration were all lacking. A change in ownership should mean improvement, but sadly that was not the case here. I would not recommend this hotel until major improvements are made in hygiene, maintenance, and guest service.

Tasnima Shanta

We had the best time here in this resort. Every staff members are so kind so helpful and humble. Never felt like we are in need of something. they always took care of all our needs. Definitely coming again and definitely recommend this resort Edge by Rotana the people. The resort is so clean, food was great and we had the greatest time with ourkids . No complaints at all. Just waiting for my next vacation ❤️

Adam Bartlett

Just got back from here! Had been previously last year which we had enjoyed. Had seen the improvements on their socials. It was like a different place. Staff rude. Cleanliness of hotel was very poor. Bare minimum cleaning. Half of the resort was literally a building site. Animation was barely existent. A few members of staff there from previous year and just as amazing as always. Hasan and Mohamad behind the bar and Nemo on animation. Hotel mainly focus on Russian guests. We were extremely disappointed and did raise our issues whilst at the resort. We paid £480 for a room upgrade due to needing a separate bedroom for teenage children. The furniture and bed were badly stained. Clean towels every day and bins emptied however nothing else cleaned. Paid for champagne for gala evening and then was repeatedly tried to be charged again. Undercooked chicken being served and burgers. Would not return to the hotel if it was free ! After numerous chats with guest services we were offered £20 discount on a late checkout IF we agreed to sign a declaration that we were satisfied that the hotel had dealt with our issues. Needless to say we did not accept.