SBH Maxorata Resort

Agnieszka Heinrich

Great location, but the food and drinks were poor. We chose this hotel mainly for the heated pool, but it was only slightly warmer than the unheated one and still too cold. I’ve stayed at another SBH hotel where the water was truly warm and my kids couldn’t get out of it. Here, they mostly played table tennis because the pool was freezing. I give one star only for the hard-working cleaning and restaurant staff. I’m disappointed and will probably not choose SBH hotels again.

johnchel

Stayed here from 26th December to 3rd Jan. No complaints. Rooms very nice, cleaned to high standards, staff very friendly and hard working, plenty of options for food although some days it was warm and not hot. 4 pools, the one near the pool bar was the only heated one and the others were refreshing. In the summer I can imagine these being lovely.

Alexandru Obreja

Attention to room 4309 – it is a complete disaster !!! I don’t know how the other rooms are, but this one was unacceptable !!! The staff at the bar and in the kitchen were OK and friendly. Unfortunately, this was the only positive part of my stay. The manager at the entrance was absolutely not humane at all. When I arrived and asked to change the room, he did not want to discuss it in any way. I clearly explained the problems, but he showed no interest and no willingness to help. The room was a complete disaster. The window did not close properly, the room was extremely dirty, the walls were stained, the toilet was dirty, and the shower was a total disaster – unhygienic and disgusting. The sofa in the second room was in terrible condition, very dirty and clearly not cleaned for a long time. The floor was a mess, and the door was dirty and looked like it had not been cleaned for weeks or even months. I had to stay seven nights in this room and I could not sleep properly at all. Every day housekeeping came, but they only mopped the floor. The water from the mop smelled horrible and made the room smell even worse. The towels were very old and smelled bad, and the bed linen was not changed even once during the entire week. I honestly do not understand how this hotel can be rated as a four-star hotel. The room(4309) I stayed in was absolutely not a four-star standard, not even close🫩Attention to room 4309 – it is a complete disaster. I don’t know how the other rooms are, but this one was unacceptable!!

Dean Railton

I was a bit apprehensive prior to travelling here,due to the negative reviews. Well, I couldn't fault the hotel, for the price paid,it was fantastic. Lovely spacious rooms,well kept and cleaned, pools were excellent, food variety was superb. Met some lovely people who made my short break even better. Thanks maxorata.

Anna S.

The only good things, which I can say about this hotel is good localization, nice views especially from infinity pool and modern room. Apart from that terrible food which tasted really bad and looked unappealing. The staff did their so called very basic job but it lacked attention to details and warmth, which should be a standard in 4 stars hotel, but not in this case. We had a room with seaview and needed to change it 3 times, wasting holiday time to get what we paid for. The common places were very dirty and disgusting, after 48 hours I called the reception asking if they could do something with dead cockroaches on corridor (I am praying to do not bring unwanted guest/s home). Our ask to change bedsheets was ignored even though I left a tip and card written in english and spanish). What is surpsing me is that almost all staff do not speak english what shall be an aboslute minimum skill to work in every hotel (not mentioning the one which pretends to have 4 stars). Also during last day someone took our hats which we bought in Morro Jable - they disappeared together with bunch of dirty plates and glasses, which were left on a table for hours and I kept eye on our stuff while playing billard. It was matter of minutes, so strange coincidence. The reception told us it not their job to help us while just simple action like checking who is on a day shift cleaning the common area could be helpful. In my opinion nothing was done and it is a shame. I definitelly do not recommend this hotel especilaly in comparison to Barcello Occidential Jandia Playa. The price does not differ much but you will feel huuuuge difference.