Sarena de Muro Resort Mallorca

Jordan Chappel

We checked in to this hotel the first night it was reopened after renovation by Hyatt, so it was quiet and the service was quite attentive, though I’m sure that will continue as it becomes busier. The rooms are very nice as is the pool area and the public beach just outside has warm fairly shallow water (visited in July). Included buffet breakfast is great. There are 2 electric vehicle chargers but they are slow and in general I would not recommend renting an EV in Mallorca. Note that it is driving distance into town, not quite walkable. Overall, this is a very worthwhile redemption value if booking with Hyatt points as we did.

Marek Kozlowski

First and foremost, I want to give credit where credit is due: the staff at this hotel are incredibly friendly, helpful, and clearly doing their best with the resources they have. Special shoutouts to Andrea at the front desk and Johnny at the Opal Bar — both went out of their way to make us feel welcome and taken care of. We chose this hotel because it was advertised as a kid-friendly property with an included kids club, which was a major factor in our decision to book. However, upon check-in, we were informed that the kids club wasn’t open yet due to ongoing construction and staffing "challenges." To the staff’s credit, they really tried to work around this by finding someone to supervise the kids when they needed a break from the sun, and we appreciate the effort they made to mitigate the situation. That said, the kids club is located right next to the gym, and neither facility has a functioning bathroom, meaning you have to walk all the way back to the main hotel building to use the nearest restroom — a major inconvenience, especially for families with young children. When we arrived in our room, the kids' beds were already set up, and the wraparound balcony with its stunning view of the pool and beach set high expectations for the rest of our stay. Unfortunately, those expectations were not fully met. Here’s where the low score comes in: the photos and descriptions on the website paint a very different picture from the reality on the ground. This hotel may aspire to be a 5-star resort, but it currently falls well short of that standard. It appears that Hyatt has recently acquired an aging property and is in the process of trying to revive it. While there is potential here, the hotel’s infrastructure and layout need significant work to compete with other truly intuitive and modern resorts. For example, the swimming pool itself is quite nice and our kids loved it — but again, there’s no nearby bathroom. Guests are forced to walk all the way back to the lobby area, which is impractical and frustrating. The pool access is also awkward: one staircase is hidden off to the side, while the other takes you through a narrow space right next to the buffet. It’s not a user-friendly setup, particularly for families or guests with mobility needs. Dining options were another pain point. There is no kids menu available at the Opal Bar — the only alternatives are room service or the buffet, which is priced at €28 per child. Honestly, all we needed was a basic option like chicken nuggets and an apple. A simple, reasonably priced children’s menu would go a long way here. As a tip to future guests, there’s a nearby hotel, Grupotel Parc, just a five-minute walk away that offers takeaway options and more flexibility. Overall, our stay was fine — our kids truly enjoyed the pool and the beach, and the staff were kind and accommodating. But when comparing the price point to other 5-star resorts, the value just isn’t there at this stage. The hotel feels like it’s in a transitional phase and isn’t quite ready to deliver on the premium experience it advertises. I genuinely hope management reads this and considers some of these practical suggestions — particularly the need for functional bathrooms near amenities, better layout flow, and more accessible food options for families. There’s potential here, but much work remains to be done.

Nicu Popa

Not clear why this is a resort as there are barely any activities and there is no private beach and just one relatively small pool. The beach is a few meters away and can stay at the pool. Rooms are nicely decorated; beds are not that comfortable. Food is ok, not great not terrible, same with service at restaurant. Pool bar service and cocktails quality are sub par. For almost an entire day internet stopped working; smart TV doesn’t have working Netflix or cast.

Alex M

We are staying here right now in their second week. I wanted to share the review for those who are considering booking. This hotel was acquired by Hyatt and fully renovated. It was scheduled to be opened on 6/1/25 but was delayed until 7/1/25. Here is my honest review as a big traveler. The design of the hotel looks better than in pictures. It’s so stylish and beautiful. Very modern Mediterranean. Perfect. The rooms are new and comfortable. Get the sea side room. It’s worth it. It has a fully private bedroom. The food is truly excellent. The buffet is all fresh and air conditioned and only available in the morning. Which is perfect because the food is fresh. The restaurant is really a high end experience. Rivals ones in big cities. Very unique dishes. The pool cafe also has a full menu and really special. The cocktails are all well done. The food and drinks are just high quality. The service is as world class. Amazing on the second week. Major kudos for who ran the hiring and training. Everyone is so pleasant and quick. The beach was really nice. Rivals Caribbean beaches. We came first week in July and it’s warm. You can stay in for hours. But it’s not bathtub warm. But warm. We never had any struggle to get an umbrella or chairs. They have abundance. They have live music in the center every day. It’s really nice that it’s all new. The ACs are quiet. You can’t even hear them. The TV tech is modern. WiFi is crisp all over. It smells new. The resort is the perfect size for us. Everything is 2-3 minute walk from your room. Beach is 5 minute door to water. The Alcudia town is really awesome. Hard to explain all in a review. So many excursions to take on the island. Just wanted to share incase anyone was curious about booking the new resort. They did a good job. Put lots of thought in it and the resort is really a wonderful experience. Hope this helps someone.

Theo Binns

You cancelled our rooms just two weeks before arriving as you said the hotel was still being refurbished. You would think a competent hotel chain would realise this hotel wouldn't be completed more than two weeks before that and give more notice. Clowns