SAii Phi Phi Island Village ( Phi Phi )

Gavin Lynam

Tl;dr, a hotel located in one of the most beautiful parts of the world, however, (maybe because of this) it is at best a four star Hotel that is severely understaffed and does not provide the luxury of a five star accommodation. We were picked up and brought to a port for a one hour journey on their speed boat to the back entrance to the hotel. On arrival, it was cool to wade through the water from the boat but the two minute journey to hotel had rubbish everywhere- an impression a 5 star hotel should not have. Check in was brilliant and our room was very cool- a hut on stilts with a lovely terrace and a very functional set up. However, again missing the luxury of 5 star- poor pillows and a fuzzy tv channels. The pool and beach area have spectacular views and comfort, both pools offer a level of peace that is unparalleled overlooking the bay and you really get the sense of relaxation swimming in them. Same with the beach, at dusk you are as close to paradise as you can get. However, the quality of food in the Pool bar is frozen burgers even though it is pitched as wagyu and priced at higher quality offering. Breakfast has a lot of variety but again missing five star offerings such as barista coffee and instead has a bad quality bean to cup machine as well as stray cats which are not ran away by staff and are let wander the breakfast area ( not a cat person and find it disgusting they are allowed to stay) The hotel also request you to download an app to communicate with them, but it can take up to 30 minutes to respond and you may not get your request actioned e.g we asked for bigger bathrobes and never got them (we are both European medium sizes and these were tiny on us) and the buggy to go to the spa during heavy rain never arrived (the walk is actually fine as they give umbrellas but the spa recommended we take this offer) The staff here are brilliant though, and I highly recommend the half day trip to maya bay. Our guide was fantastic and the snorkelling was one of my favourite experiences in Thailand! Yo and Pancake also have great facials and massages in the spa!It did feel like there was not enough staff, an example being there were 10 people waiting for coffees with only one barista in their on site cafe who was on point to take orders and make coffees, which meant an iced latte took 20 minutes to make even though I was first in queue of the ten. One person cancelled their order as after 25 minutes they did not receive it. Overall, we were disappointed not to receive what we see saw on their Instagram. Felt like a catfish experience as this was the accommodation we were most looking forward to out of the 5 on our honeymoon and it was the only one we feel we did not get the services promised

Stéphanie Durieu-Mialanes

Our stay at SAii Phi Phi Island was unforgettable. The resort is stunning and truly feels like a 5-star experience, the rooms were spotless, comfortable, and well-designed, and the atmosphere was peaceful and relaxing. The staff were warm, attentive, and always available to help with anything we needed. We also loved the dining options within the resort. All the restaurants were great, but the Thai restaurant was exceptional, some of the best dishes we had during our whole trip. Every meal felt thoughtful and full of flavor. We left feeling relaxed, well taken care of, and full of wonderful memories. We would happily return and highly recommend it.

Michaela Holbová

A beautiful resort, located in a private area away from the rest of the island. Great staff and friendly people in the village. There are good restaurants in the area and everything is within walking distance. We were very satisfied. There could be more sun loungers for guests on the beach. The sea is beautiful and the hotel surroundings offer plenty of activities. This island and hotel are special to us because we got engaged here and we look forward to returning.

Antonino Nocera

This hotel was an absolute 10/10 they have everything you need all in on place. The beach is beautiful the pools are awesome and the food… omg the food! Also Sandra was our front office go to woman. We actually had a little medical emergency and she took us in like we was family. She treated us so well, and handled all of our logistics for us and made us feel calm and taken care of. Never had I had someone treat us so well before at a hotel 🙏

Steven Lay

From the moment we arrived, we were met with genuine smiles and the friendliest staff imaginable. Every single person went out of their way to make us feel welcome and comfortable — it truly felt like a home away from home. The resort itself is absolutely breathtaking, surrounded by lush greenery and crystal-clear waters that look straight out of a postcard. The long boat tour was an experience I’ll never forget — the scenery was simply unmatched in beauty. Every stop was more stunning than the last, and it’s easily one of the best ways to explore the islands. A special mention to Oil, who was working at the Thai restaurant — she was incredibly kind, attentive, and made our dining experience extra special. Her warm hospitality and bright energy really stood out and added such a lovely personal touch to our stay. I also want to say — don’t be misled by the negative reviews. Our experience was nothing short of amazing, and the staff here work so hard to make every guest feel cared for. Everything from the service to the food to the beautiful setting exceeded our expectations. If you’re looking for a mix of luxury, tranquility, and authentic Thai hospitality, this resort is the perfect choice. We can’t wait to come back! 🌴✨