Royalton Saint Lucia

Marc Bradley

I booked the penthouse suite. Which cost about $4,000 dollars. The plunge pool was dirty when we arrived and when we got it, it appeared the water hadn't been changed. We also arrived at 4pm and was told all restraunts require a reservation, but kickers..... the booking time ends at 2pm and we had to eat at the buffet. We decided to order room service, the first two items we requested(Jalapeno poppers and chicken tenders) they were currently out of. Our room came with a mini bar which we were told would be restocked daily. By day 3 it had not been restocked we requested for it to be restocked and was told they were out of a few items(M&Ms and Chips) which was basically the whole mini bar. Our butler was great and was able to locate some for us. We requested the couples massage at the spa and was told the jets in the tub didn't work and that the steam room was out of order. I have more I can say but i'll leave it there. This is not a 4.5 star hotel, it appears that it once was but the upkeep was not maintained. The people are nice and the views are amazing but as someone whos stayed at many of all inclusive resort this one misses the mark when it comes to value.

Cheryl O'Malley

Our first impression of the property was great, with a very nice welcome tour and unbelievable views from the reception area. But unfortunately, that was the highlight. We found that the resort was all looks and little substance: the modern facilities and furnishings were beautiful but uncomfortable; bar services were everywhere but has limited choices; the specialty restaurants were plentiful but difficult to access (despite having lots of empty tables); the rooms were large with a great bed and huge bathroom, but our room never stayed cool, so everything (from the floor to countertops to the sheets) felt sticky and wet. On a positive note: The pools were beautiful, the loungers were cushioned and there were plenty of umbrellas; plus St Lucia beaches are gorgeous.

Eric Winston

Thoroughly enjoyed our experience. We booked diamond club and were on the second floor of building 7. Good view of the grounds and the ocean. The people are what make the experience. There are small things that need to be updated or fixed in the rooms, but it did not detract from our experience. The app is not that great and not always updated with the latest info, so make sure you check the activity board up front. We have pictures, taken for us, that made the trip even more special. I do recommend the private dinner on beach for a romantic time with your partner.

Lin S

The resort itself is lovely, but cleanliness was definitely lacking. I found hair in the shower, and the soaking tub was clearly not cleaned properly. The bedsheets had brown stains—possibly makeup—and didn’t smell fresh. The food overall was just okay. The only standout was Donero (not sure if that’s the correct spelling) at the Hideaway—breakfast, lunch, and dinner there were all great. The sports bar, on the other hand, felt more like a late-night drunk food spot with nothing memorable. While some of the staff were friendly and welcoming, a few were noticeably rude, which affected the experience. All in all, I wouldn’t return to the Royalton. It was fine for a one-time visit, but not somewhere I’d choose again.

Ameilia Lavenia

Before I arrived I was concerned in regards to the low ratings. Despite the previous reviews, I had an amazing time at the Royalton. The service was excellent. The vibe team who was in charge of the hotels activities did an excellent job. I loved St.Lucia night , it was very informative and entertaining. I booked two activities with the resort , horseback riding as well as the boat ride. They offer complimentary kayaking as well as paddle boarding. We do recommend booking these activities, while in St. Lucia. My room was excellent, I had an Ocean View Suite. The food in the Main Cafe was pretty good. My only frustration lies in the ability to book a reservation at the a la carte restaurants. I wasn’t able to get a reservation despite waking up at 7 am to book , only to be met with no availability. Outside of this, I feel the colleagues at the Royalton provided an excellent experience.