Royalton Saint Lucia

Shayla Encarnacion

I wouldn’t recommend staying here if you travel frequently. Cons: • Every meal we had from the buffet to the restaurants weren’t good. The best option was the Asian restaurant and the food truck for lunch. • The service also wasn’t good at all. I’m Caribbean and have traveled to over 10 islands, but this is the first where I experienced extreme “island time”. Every worker took forever to come back to us for utensils, water, anything. • Tipping is the only way you’ll get good service. I started tipping first to guarantee us good service the rest of the trip. (I always tip but usually after the service, but not as a means to “bribe” good service from someone) • The rooms were also a bit outdated with the mattress feeling very old. Pros: • the view. The beach was absolutely beautiful and clean. • Nighttime entertainment is pretty funny as well. • resort is easily walkable • drop off/pick up for airport was seamless Note: The resort is far from the airport but that’s just how St. Lucia is. If you stay closer to the airport, you’ll still travel 45min+ to activities & vice versa, if you stay 1hour+ away.

Jennifer Hartman

Review of Hideaway at the Royalton St. Lucia I recently spent four nights at the Hideaway at the Royalton St. Lucia, and I can honestly say it was one of the most disappointing hotel experiences I’ve ever had. For the price and reputation of this property, I expected a higher standard of service, food, and overall guest experience — unfortunately, it fell short in nearly every category. Food & Dining Experience: The dining options were extremely underwhelming. The buffet lacked both flavor and variety, offering the same selection every day with little to no local cuisine or seasoning. Even by all-inclusive standards, the food quality was poor. Service in the buffet hall was also frustrating — requests for basic items like napkins or utensils were often ignored or delayed for 20 minutes or more. The à la carte restaurants were equally disappointing. My experience at the steakhouse was particularly appalling when a roach crawled along the wall next to my table during dinner. The staff’s reaction was disturbingly casual — they simply moved me to another table with no apology or follow-up. Had I not been starving, I would have left immediately. The lack of edible food throughout my stay meant I ate the bare minimum just to get through the trip. Customer Service & Integrity: To make matters worse, I was misled by a staff member, Mauricio, who promised complimentary or discounted experiences (including a Chef’s dinner and a sunset cruise) in exchange for attending what he described as a short, 90-minute breakfast talk. I agreed, as I wanted to make the most of my 40th birthday trip. Not only did those promises go unfulfilled, but I later discovered the entire arrangement was a tactic to secure attendance for what turned out to be a timeshare-style presentation. The “Chef’s experience” was canceled last-minute, and the “complimentary” sunset cruise was never booked. Despite multiple confirmations from Mauricio, every promise he made turned out to be false. This deception wasted both my time and my birthday — an experience I had looked forward to celebrating. Accommodations & Cleanliness: The room quality and housekeeping also left much to be desired. The space was not consistently cleaned, and the resort’s app-based reservation system for restaurants and activities was either malfunctioning or deliberately unhelpful — everything appeared “booked” or “unavailable” for the duration of my stay. Overall Impression: This trip was meant to be a celebration of my 40th birthday, but it became a stressful and disappointing experience due to the poor food quality, lack of service, unfulfilled promises, and questionable business practices. I would strongly advise anyone considering this property to manage expectations carefully or explore other resorts on the island that value honesty, hospitality, and guest satisfaction. Sincerely Jennifer Hartman Booked from 10/26-10/30

Jessica Adams

I’ve never been more ready to leave for home in my life! If the option was available to give zero stars, I would. I’m going to give my review based on: cleanliness and hospitality. Hospitality and cleanliness are completely nonexistent. Our group was treated with indifference with every request or question. Room service was over 2 hour wait time. The rooms were disgusting. They smell like mildew upon entering. Dust bunnies everywhere, and you’ll have to beg for fresh towels, toilet paper, or for fresh sheets. The couches are filthy and old. The “bartenders” have no clue what they’re doing. They don’t know how to make a simple cocktail. It’s just yuck all around. If you’re even thinking about booking here, don’t. Spend the extra money to lodge at a cleaner, friendlier resort.

Sabrina Carter

An Unforgettable 20-Star Experience at Royalton Saint Lucia! I recently took all 28 of my staff on a well-deserved one-night getaway at Royalton Saint Lucia, and let me just say — it was beyond amazing! We booked 8 rooms to accommodate everyone, and from start to finish, the experience didn’t just meet our expectations — it surpassed every other experience we’ve ever had. From the very beginning, Greta and Sancha in reservations set the tone for excellence. They were kind, polite, and incredibly helpful. Every question, every little query, they handled with grace and professionalism. Their quick responses and dedication made the booking process seamless — truly superb service and an amazing attitude that deserves to be recognized. Then came check-in — and that’s when the magic continued. Steffi, Prosperity, Ron, and Neil — wow. These four truly made our arrival unforgettable. Their smiles were authentic and warm, not forced, not mechanical — and that genuine friendliness immediately set the tone for the rest of our stay. When we entered our rooms — beautiful! Everything was spotless, comfortable, and tastefully designed. The service throughout was excellent, and the bartenders kept the energy high and the drinks flowing perfectly. But the star of the show — the person who truly made this trip extraordinary — was Chef Sylvester. No other chef on the island can even come close to his level of passion, creativity, and attentiveness. He went above and beyond for our group, personally catering to a very important need we had for our dinner. His care and professionalism touched our hearts in a way we’ll never forget. Chef Sylvester deserves a raise and endless recognition! There’s truly a special place for him in our hearts. The dinner service was exceptional errol and jayden who cane to help from the steakhouse. Every single staff member treated us like royalty, and that level of care means everything! The check-out was swift and organized — and I have to laugh because when they said checkout was at 12 noon, they meant it! I got locked out right at 12.01 while grabbing my luggage — but the cleaner kindly helped us, and Steffy again was so gracious during the process, even helping us organize a taxi. If I had to mention one tiny downside, it would be that the steakhouse was closed, and we were really looking forward to that. Also, the other restaurants were fully booked, so definitely make sure to pre-book your dining experiences. Other than that, everything was flawless. The service, the energy, the smiles, the food, the people, it all felt like home, only better. My entire team has already said it: next time, one night isn’t enough. We’re coming back for at least three nights of Royalty! Thank you, Royalton Saint Lucia! Thank you for making our staff getaway a 20-star experience we will never forget. You’ve set the bar higher than ever, and we can’t wait to return! — With gratitude and excitement Seashell Team

Jazz Sophie

I recently stayed at Royalton Saint Lucia, and it was an unforgettable experience from start to finish. The resort is stunning — beautifully maintained grounds, modern rooms, and breathtaking views of the Caribbean Sea. The staff went above and beyond to make us feel welcome; every interaction was warm, professional, and genuinely friendly. The food was excellent with plenty of variety, from gourmet à la carte restaurants to casual buffets. I especially appreciated the range of international options alongside authentic Caribbean flavors. Drinks were top-notch as well, with creative cocktails and premium options included. What really stood out was the atmosphere — relaxing and luxurious, yet also family-friendly with plenty of activities. The entertainment team kept the energy high with fun shows and events, while quieter areas of the resort offered peaceful escapes for rest and relaxation. The beach and pools were beautiful, with plenty of loungers and cabanas available. I also loved the spa, which provided a truly rejuvenating experience. Overall, Royalton Saint Lucia exceeded my expectations in every way. It’s the perfect blend of luxury, comfort, and outstanding service. I would highly recommend it to anyone looking for a memorable Caribbean getaway.