Royalton Saint Lucia

Ronald Rene

Outstanding Stay with Diamond Club Experience – 5/5 I had an exceptional stay at Royalton St.Lucia and the Diamond Club upgrade truly made the experience unforgettable. From the moment I arrived, the service was impeccable—personalized, attentive, and always delivered with a warm smile from the Diamond club team at the Diamond club reception. The Diamond Club perks were well worth it. The private check-in/check-out made everything seamless and stress-free. The exclusive lounge access was a highlight—offering premium drinks, gourmet snacks, and a peaceful, upscale atmosphere to unwind. Our butlers were amazing. They went above and beyond to ensure our requests were met. My room was beautifully appointed, spacious, and spotless, with a stunning view and luxurious touches that made it feel extra special. Housekeeping kept everything in top shape, and turn-down service was a nice touch. The food and beverage options across the property were excellent, and being part of the Diamond Club gave me access to upgraded menus and priority reservations, which added real value. Overall, the Diamond Club took an already fantastic hotel experience to the next level. I highly recommend it to anyone looking for a more exclusive and elevated stay. I’ll definitely be returning.

Seema Rajroop Martinez

Title: Extremely Disappointing Stay – Will Not Return I rarely leave negative reviews, but our recent stay at this resort was one of the most unpleasant travel experiences I’ve ever had. From the moment we arrived, the issues began. The room our elderly parents were assigned had a strong moldy odor, making it uncomfortable and concerning for their health. We had to basically fight with staff to get our parents moved the next day. To make matters worse, the elevator was out of service for our entire week-long stay, creating daily inconvenience. The check-in staff at The Hideaway were surprisingly rude and dismissive — not the warm welcome you’d expect from a resort in this price range. The dining experiences were no better. At the Dorado restaurant, I discovered a hair in my omelet, which was appalling. At the Hunter Steakhouse, we saw huge roaches — something no guest should encounter at any dining establishment. Even in the lobby, there was a fly trap hanging right next to the food, which was both unappetizing and unprofessional. This resort fell far below basic hospitality standards. Between the unsanitary conditions, broken amenities, and poor service, I cannot recommend staying here to anyone.

Krystal Menendez

Just visited the Royalton in St. Lucia. Although this is a beautiful property, it is divided among Diamond club, Hideaway, and Royalton guests, so depending on what your reservation is, there will be designated pool and beach areas for each. Drinks are barely with any alcohol and the most you'll find is gin, rum and vodka brands that you most likely never heard of. Best bet is to buy duty-free before arriving. We did, and it helped. Most staff is really pleasant and willing to be sure you have fun. Food wasn't the best. Tried the buffet and the restaurants Calypso, Italian and steakhouse. Hands down, steakhouse had the most wonderful staff, and food was delicious. Portions at each restaurant are small, so order more, especially sides. We booked an excursion through the hotel and it was the best time we had. Did the catamaran to the waterfall, mud bath and snorkeling. We also got the best island food while on tour.

Steve Duranko

What else can I say other than PARADISE. I’ve been to a lot of resorts and the Royalton had it all this week. Great staff, great food, great location, everything was clean, room service was prompt, everyone is friendly. Drinks were amazingly made. I stayed at the Diamond Club building which was super nice and quiet away from the main crowd but also was able to go and hang at the regular pool if I wanted to and I did. Don’t hesitate at all to book a vacation here it’s a spectacular place that doesn’t get the credit it truly deserves.

C Robinson

I got food poisoning from eating the dessert and hot chocolate at the gourmet buffet at this resort. I had to go to the medical centre on site (they are good at the medical centre) they gave me tablets and said not to have dairy or food that’s too spicy. I order a wrap over the phone via room service specifically requesting no cheese, no mayo, no carrots and no avocado. The wrap arrives late with melted cheese in it, absolutely outrageous. I had to wait so long for the correct wrap to take my tablets. I am still waiting for a manager to call me so I can make a complaint. I would not recommend this resort, they do not provide a quality service. The food options here are also very limited, for an all inclusive resort, restaurants are closed and you have to book. First time coming to St Lucia and we are not impressed.