Royalton Negril, An Autograph Collection All-Inclusive Resort

Janelle Davis

This was my second visit to the Royalton in Negril. I’m happy to say that the amazing staff and entertainment team bought us back to the resort and didn’t fail to disappoint. Special shoutouts to the fitness team (specifically Jovie, Garrison & Alpha), and the vibe team (Starfire, Astro, Tiny, Lucky, Trouble, DJ Smart, MJ & Prince); thank you to all of the old crew for welcoming us back and being the life of the resort! I also want to say thank you to the bar staff who work so hard every single day to check in and make sure that we were having an enjoyable experience! Just to name a few; Neckola, Horace, Romaine, Arvil & Natasha. Despite the positive experiences from staff, I did not have a great experience in other areas of my holiday. During our first week, we experienced an issue with our hotel room door not being able to lock. On closer inspection, it was as if it’d been tampered with and it took 2 different people and almost 3 hours to fix this. This did not set a good tone for the rest of the holiday. Another minor teething problem included heavy promotions on additional paid facilities such as the spa, excursions and premium alcohol (which were all mostly overpriced). Coming to an all inclusive resort, we shouldn’t feel obliged to spend more on facilities we didn’t factor into our budget. Each day we would get asked multiple times by the same people and it got boring pretty quickly. Our intention was to have a relaxing break, not be hassled by promoters trying to make us spend money on things we didn’t want to. I expected to come back to the resort and give the same 5-star rating as before, but standards and quality have dropped and as a result I cannot give a rating higher than 3 (which may even be too generous). As mentioned, the wonderful staff were the main reason for rebooking but unfortunately this cannot overwrite the overall negative experience, and I will not be considering coming back to the resort for a third time unless things improve.

Dee

I recently returned to The Hideaway at Royalton Negril in 2025 for my cousin’s wedding, after having an amazing experience here back in 2022 — Sadly, this time around was a complete disappointment. From the moment we arrived, the energy was completely different. The staff didn’t seem happy or motivated, and after speaking with a few of them, I understood why — they’re underpaid and frustrated. It really shows in the quality of service and overall mood of the resort. On top of that, staff constantly asked for tips, which made things uncomfortable and awkward. Most of the restaurants were closed, and the few that were open had very limited menus — many items listed weren’t even available. I understand it’s the off-season, but this level of unavailability is unacceptable for a resort in this price range. The food that was available was mediocre at best. The rooms were terrible — they smelled like mildew, our shower had standing water, and the toilet barely flushed. It honestly felt like zero effort was being made to maintain the rooms. While renovations are currently happening (which are much needed), guests shouldn’t have to pay full price to stay in such poor conditions. The only positive I can mention is that the property itself is well-kept — the landscaping and grounds are beautiful and clean. But that alone doesn’t make up for the overall decline in quality and service. I left feeling extremely disappointed and disheartened. I will never return to this resort and cannot recommend it to anyone.

deborah mcleod

Day three, and i honestly can't fault anything here. A late September mother daughter vaca, it's perfect! Not crowded, the food is both authentic and drinks are superb. Its everything we could have wished for... white sandy beach or poolside with both service and entertainment. We wakeup, do a private yoga class then to breakfast. Spend the day by the pool/sea whilst sipping on champagne cocktails, then nibbling on the jerk platter (served by the pool). The spa facilities are first class, and whether you prefer water sports or day trips out its all here for you to enjoy. I give the trip a 5⭐️⭐️⭐️⭐️⭐️ for service, cleanliness and the location.

Taylor Thomas

I stayed at this resort in Jamaica for a wedding, and my experience was absolutely terrible from start to finish. When we booked, we were promised a room with two twin beds, but upon arrival, we were told the pull-out couch would serve as the second bed. Not only was the pull-out couch dirty, but it also had bugs coming from it. The staff said they would switch our room, but that never happened. We also found a roach in the bathroom, which was extremely unsettling. The shower was broken, the fridge didn’t keep drinks cold, and the air conditioning barely worked. On top of that, we couldn’t get a single dinner reservation at any of the restaurants during our stay. To make matters worse, some of the bar staff near the beach were rude and unhelpful, which made relaxing by the ocean unpleasant. Overall, this was one of the worst resort experiences I’ve ever had. The room was unsanitary, the amenities were poorly maintained, and the service was disappointing. I would not recommend this resort to anyone and will definitely not be returning.

kim2theE

The Royalton Negril is everything you want an all-inclusive to be. It has the best beaches, service, people, food, and coffee. I treated myself to Diamond Club. Every morning, I'd be the first one waiting for the coffee shop to open and would take one back to my room to enjoy my ocean view, followed by my daily snorkel on the reef. I took full advantage of the free kayaks and stand-up paddle boards. I treated myself to a catamaran snorkeling excursion to Rick's Cafe, where I jumped off the cliffs and watched the sunset. I was in bed most nights by 10pm and eager to start my day by 6am so I can't speak much about the evening entertainment. I came in off season and it was exactly what I needed, quiet. My butler's Tianna and Dean and their manager Delray were very friendly and attentive to my needs. They really go that extra mile for their guests and make you feel at home. Andrew the cabana "boy" was so kind, and wonderful at his job, working long hours in the hot sun making sure the guests stay hydrated and fed. He was so caring when I got stung by a jellyfish and provided first aid. I really appreciated his professionalism. I will certainly be back!