Royalton Negril, An Autograph Collection All-Inclusive Resort

Melanie Escudero

Royalton Negril had a mix of great highlights and some disappointing aspects. The scenery is beautiful, and we really enjoyed the casino, drinks, and the entertainment crew—they did a fantastic job keeping things fun especially at night. The spa was excellent, and the jewelry store staff were outstanding, friendly, helpful, and professional. Unfortunately, the rooms and property felt outdated and didn’t match the luxury vibe the resort advertises. The food was subpar, and dining options were limited since restaurant reservations were already fully booked. We went in the off season in September so it was confusing how the minute we checked in we were only left with 1 reservation option for dinner for 1 night of our 5 day stay. Adult-only areas (casino and bars) were small and the staff in those environments were particularly unpleasant, and there was only one pool, which was usually crowded with kids during the day. The beach was also smaller than expected. One major downside was the excursion crew—they were VERY pushy and overwhelming, which took away from the relaxing atmosphere. As someone who has taken a few trips to a few different countries in the Caribbean -- I can respect the hustle, but nothing has compared to the discomfort I felt in Jamaica for this specific reason. Overall, the resort & spa staff, entertainment, and views were strong positives, but improvements are needed in room updates, food quality, adult spaces, and overall crowd management.

shamil disnika Fernando

We stayed five nights with two other families. The only highlight was the entertainment team. They were excellent during the day at the pool and at night with fun activities for everyone. Unfortunately, the rest of the experience was disappointing. The buffet for breakfast, lunch, and dinner was almost the same every day with no variety. The à la carte restaurants were much better, but only open at night. Bars served mostly cheap local and international brands, and when one brand ran out, it was never restocked, forcing us to change drinks. Customer service was poor. The water supply didn’t work properly for three nights. On our last morning, we had requested breakfast and coffee to take with us before our flight, but nothing was prepared. The manager apologized but didn’t fix it. Other guests also said staff ignore you once they know you’re checking out. Be careful if you are going to book this hotel. Overall, great entertainment but poor food, service, and guest care. Rating: 3.5 stars.

L BakerS

This is a very nice resort. They are in the process of renovating the rooms because they are outdated. The resort is in desperate need of extermination for roaches & bees. We stayed in a Presidential 1 bedroom which is perfect space for a family. The front desk, bell boys, housekeeping and dining room staff were WONDERFUL! Always a smile and a kind greeting. The entertainment team (Vibe team) was fantastic!! Every night was a treat! The DJs, Trouble, Strapp & Akeem were phenomenal!! I went to the "Culinary Experience" for my B'day which was exquisite! Thanks Shaunette & Yanique for making my day special! We were there during "Hurricane Melissa" Although the reception area took a toll, our building had minimal damage. Throughout Jamaicas' devastation, the entire staff, Miguel (GM) & Vibe Team continued to keep us informed, provided delicious food, clean towels & entertainment. They kept us Comfortable & Safe! Thank you & we appreciate you. "One Love"

deborah mcleod

Day three, and i honestly can't fault anything here. A late September mother daughter vaca, it's perfect! Not crowded, the food is both authentic and drinks are superb. Its everything we could have wished for... white sandy beach or poolside with both service and entertainment. We wakeup, do a private yoga class then to breakfast. Spend the day by the pool/sea whilst sipping on champagne cocktails, then nibbling on the jerk platter (served by the pool). The spa facilities are first class, and whether you prefer water sports or day trips out its all here for you to enjoy. I give the trip a 5⭐️⭐️⭐️⭐️⭐️ for service, cleanliness and the location.

Dee Smith

Disappointed. The resort needs improvement. The cleanliness of the rooms and supplies such as wash cloths, soap, extra blankets etc are scarce. Our room was not cleaned one day which resulted in our room service plates sitting for two days. There’s only 1 pool for adults (unless you are a Diamond Club member), there’s a splash area for the children but I didn’t see or experience any children themed activities. The dining hall food is repetitive along with the poolside grill. Didn’t get to experience any restaurants because all reservations were full and only half the restaurants on the resort were open. Some staff were friendly, while others acted as if they could not see you or hear you. My credit card was charged twice at check in, but was only provided with an email to contact in order to get it resolved. I paid cash for room charges and was told they don’t have change, so the cashier just didn’t give me any. The pool towels are always out. Some drinks were limited at the poolside bar. The BUG stayed in my tub for two days and I’m not sure why the black things or someone else’s hair would be on my bed. Bathrooms were not cleaned, I purposely left soap scum on the sink (it was there my entire stay). Oh yeah, housekeeping must have forgotten they were changing the pillow case because she simply took it off and didn’t replace it. I don’t know if the workers are tired or overwhelmed but it’s not working out. This was my mom’s first experience at an all inclusive resort and her response is “I’ll stick to my cruises.” The views were pretty but I also feel like the locals are doing anything to get your $.