Royal Seginus

Ian H

Half way through our holiday, really starting to enjoy the place. Very clean, staff are all very nice, food is good and a nice variety. Good if you like walking too, nice covered path to the beach, or a buggy service if you don't want to walk. 5 star for sure. Family friendly hotel, maybe not a couples hotel as lots of children, but so much variety for kids of all ages, and adults

Shivani Joshi

For children, it was really good. We spend 7 days in the hotel, the stay was very good. The food was delicious. My kids enjoyed the swimming pool, slides, outdoor food corner, and funfair. The cleaning staff was very friendly and helpful. The staff member came over and asked us how is our holiday stay going in the hotel. Need training to staff who are working in the reception, for example, English language and keep a smile on face when they talk to the gusts.

Ve

Rooms are large and that's about it. Kids club is a disaster. The kids club area is dull and depressing, even kids don't want to stay in. Animation team only bothers about the activities that parents need to pay extra, which is not acceptable at all inclusive hotels. Food in the restaurant is fine. Don't expect to find anything extra at the hotel resort grounds like ice cream or any snacks apart of crisps and nuts. The bar serves cheap quality drinks. Tried a few cocktails, and it was impossible to drink because of the poor quality. No proper coffee was found in the hotel. Cheap machine made coffee that tastes like rubbish. 90% of Arab families that are rude and are ready to walk on top of your head and don't follow the rules. There is NO bins around the hotel grounds, there as everyone is littering and throwing rubbish. There was times when Arabic women lefty dirty kids nappies on the grounds. Ahh. Felt like I was in the jungle. In terms of safety this hotel is not bothered about anything. Pool party was a joke! Animation is poor. Reception staff are rude and worthless, and no English speaking staff. I don't recommend this place at all. For the same money there are so many better quality hotels. Staff are very unprofessional and un friendly. Never again.

laura

Do not come here at all. Here is a big waste of money. food will give you food poisoning and it’s not clean. The rooms are mid nothing. Special food could be better but it is standard. We paid about 8K for this holiday and it is worth 400. The waitresses are rude and the staff there’s only a few maybe one or two, that are actually decent. The rides are rundown and about to fall off. If you are coloured do not come here, or you feel segregated, there’s only Turkish and Russian people here only white, and if your colour they will look at you all the time.. Also there is bedbugs but has been eating us all night and day. The bedbugs were having a buffet on us. we had to go to the pharmacy to get some spray so that we can get a good sleep. While being there and we had dinner at the buffet and after my sister nearly died, she had green diarrhoea we nearly flew back to England. It was that bad. Anywhere but here is good. If the tickets are more than 300. There’s no point booking, save you money guys. Definitely not a luxury hotel. We were surviving more than anything.

Haitam Khalilieh

I recently stayed at this hotel from 24/07 to 31/07, and unfortunately, my experience was far from satisfactory. There were several issues that seriously impacted my stay, making it difficult for me to recommend this place to others. First and foremost, the internet service was extremely poor. Most of the time, there was almost no internet connection, making it challenging to stay connected and plan our activities during the trip. Another major concern was the lack of available space at the pool. Despite waking up early, it was a constant struggle to find a place, and we often ended up in unpleasant confrontations with other guests who had taken our towels and spots. The quality of food at this hotel was a significant letdown. In comparison to other hotels I've visited, the food here was subpar at best. It was evident that they lacked the effort and attention to provide a satisfying dining experience. One of the most disappointing aspects was the exorbitant price we paid for our stay. Unfortunately, the value did not match what was offered, leaving us feeling cheated and unsatisfied with the overall experience. Additionally, I was surprised to find that the bar lacked a decent selection of alcohol, and if you desired standard options, you were forced to pay extra. Moreover, the water bottles provided at the bar were always warm, with no access to cold water anywhere on the premises. The hotel's amenities and services proved to be inadequate as well. The kids club, for instance, required an additional fee to keep children entertained, which seemed unfair given the already high costs of the stay. Furthermore, the hotel lacked any sort of nightlife or daytime activities, other than the pool. The few shows they hosted at night were of poor quality and seemed cheaply produced. Cleanliness was another major issue during our stay. The rooms were not well-maintained, and upon entering the dinner restaurant, a terrible odor was impossible to ignore. Even basic sanitation was a concern, as the pool toilets emitted foul odors throughout the day, without any apparent cleaning efforts. As an all-inclusive package, I expected more from this hotel. However, the absence of minibars around the property for drinks and ice creams was a significant disappointment. Moreover, the game zone, advertised as a feature, required an additional fee of 1 euro per game, which left us feeling nickel-and-dimed. Communication with the staff proved to be a struggle due to their lack of English proficiency, making it difficult to convey our concerns and get assistance when needed. To make matters worse, the majority of the guests and staff displayed rude behavior throughout our stay, creating an unpleasant atmosphere. Finally, I found it disheartening that the staff only seemed attentive when tipped, indicating a lack of genuine service and hospitality. In conclusion, my experience at this hotel was anything but enjoyable. From the inadequate internet and pool space to the disappointing food and unhelpful staff, I cannot recommend this place to fellow travelers. There are far better options available that offer better value and a more pleasant stay.