Royal Lagoons Resort & Aqua Park

Cheryl Watson

Egypt is now my favourite place for winter sunshine. Felt very safe. Staff very friendly but not intrusive. Food was excellent and extremely good value for money. Not a UK five star hotel. More like 3. But no complaints.

Nikola Georgiev

We stayed at Royal Lagoons for a week (group of 13 people). The rooms were very dirty, the cleaners barely did anything even after we left them a tip for their service ( we were told that this would improve it). We went out of our way to buy sponges and cleaning liquids and clean the bathrooms ourselves. The bars closed early, wine was only offered during lunch and dinner service. All the egyptian spirits from the bars had the same taste and the bar staff had little to no idea which drink does in which glass. For the whole week I saw beer in all kinds and types of glasses, just not a pint. The restaurant staff (specifically the waiters) all looked like they disliked their jobs and it seemed like we were forcing them to work and do their jobs (even after we tipped them multiple times). The food at the restaurant was 50-50, occasionally good/occasionally bad, but not anywhere to a 5 star experience. It is an all-inclusive hotel, but during breakfast/lunch/dinner there is a guy running around the restaurant offering fresh juices which you would think are free in an all-inclusive hotel, but they are not. He will make you pay for them after you take one ( he does not mention that it is not free beforehand). We did have an amazing night at the fish restaurant where the staff and manager were very friendly and did a great job. To get to the hotel beach you need to wait in front of the reception for a shuttle which comes every 15-20 minutes. The shuttles were in awful condition and the beach area was even worse. The bar there was disgusting! No dishwasher - just leave all the used glasses in sink and hope that does the job! We only went there once for about and hour and never came back. The Shisha bar near the pool was also terrible. Very poorly made shisha and nobody from the bar staff cared enough to look after us and maybe change the charcoal or ask us if we need anything else. When the bill came we were shocked to learn that on top on what we have had to far there is a hidden tax 6 usd per person for service. When confronted, the waiter showed us tiny text at the bottom of the last page of the menu which stated that there is a service task (why would he bother saying it in the first place?). The hotel might say it is 5 stars, and the pictures of the rooms, beach and gardens might suggest the same, but this was nothing remotely close to a 5 star hotel experience. The staff are rude, they talk to themselves when you order something (making it look like they are insulting you). Would not recommend

Adrian Thompson

Good bits.......... 90% of the staff were amazing and made us all feel welcome. The entertainment team really were amazing and deserve a pay rise! The food was ok. Regular free bus trip to beach Good location. Bad bits...... The Hala shish bar Hisam owner will rip you off so pay as you go do not run up a tab. The 20% discount cards they give out mean nothing and despite tipping we still got ripped off so avoid. The all inclusive drinks are despicable so budget for drinks outside the resort or bring your own from duty free. On site shops expensive .......they all say they will look after you but you are far better off going to the shopping centre where the museum is, everything is priced reasonably and no false promises. Also the "Fresh juice " is half the price and will be cold. Beware of "odd job" who will be very pushing trying to sell you a white party and a bbq. Over priced and not worth the money. The entertainment although good is on late compared to other resorts. Overview.....on the whole a great holiday by all......would we return? Yes for sure and we know exactly what to do and not to do next time. Thank you to all the staff at royal lagoons aqua park we will miss you!

Silvia d'souza

The resort is very good. Great place to spend time with family. Special bus service to the beach is available. Breakfast and dinner is a huge spread with tasty and flavourful food. Loved it. Definitely, visiting again.

Marina Petrovic

We stayed at this hotel for 7 days in May, when the weather was perfect for swimming and sunbathing. The hotel is family-friendly, but also perfect for couples or solo travelers. The food was fantastic and always fresh — special compliments to the main chef! The staff were extremely kind, helpful, and always smiling. Whether you’re traveling with children or without, this is an excellent hotel choice. Highly recommend!