Royal Hideaway Playacar

Lucie Levine

My family and I stayed here last month and had the BEST time. We had genuinely 0 problems the whole time we were there. Everything was impeccably clean, the service was OUTSTANDING, the food was great, and the activities/things to do on the resort were amazing. We mostly stayed on the resort, we did one excursion and the man at the excursion desk was so helpful! Couple shoutouts to some of their phenomenal staff Alexa was the best fun club staff member; taught us a lot of fun crafts and was so nice to see a friendly face Carlos Quintal and Godoy at the Grill and Oliviero at Spices were maybe the best servers we had the entire time we were there! Dayna and Gabriella (our concierge) were both so great at checking in, and taking the time to introduce themselves. Guadeloupe at the spa may be the best masseuse EVER. If you are unsure of it to stay here, I would 10000% recommend. It's a wonderful, relaxing resort and I can't wait to be back (hopefully soon!)!

Doug Robinson

We did a lot of research and decided to visit for the first time the Royal Hideaway Playacar and weren’t disappointed!! We were there between Dec 10th to 17th and have to say it was one of the best overall reports we’ve been to. The hotel was beautifully maintained, the staff were amazing, friendly and extremely helpful, the food was top notch and was the perfect size. 2 awesome pools over looking the most beautiful stretch of beach, it never felt crowded and because it was more of a boutique style resort everything was a quick 2 minute walk. One of the reasons we chose the Royal Hideaway Playacar was because it was an adults only resort! Met lots of new friends and can’t say enough about our concierge “Alberto”… he was the best! Always asking if we needed anything, or if something could be better! We plan on going again next year and would highly recommend to anyone looking for a quality, relaxing and chill vacation

Lauren Dickerhoof

Overall, we enjoyed our stay here and found it very relaxing. There were a few things that could've been improved on, and a few highlights I wanted to call out so here is a breakdown of our review: Hotel/grounds itself: beautiful grounds! It wasn't very clear to us beforehand, but the hotel is within the gated community of Playacar, so there is lots of security and it's very safe. It's a very easy walk to downtown or a quick cab ride for ~$12. Hotel was also very pretty and rooms were nice and clean. Beds were comfy! The resort is mostly VERY quiet, so if you're looking for more of a lively, party atmosphere, maybe choose somewhere else. Definitely mostly an older crowd (we're mid-thirties and felt pretty young here) Customer service: this was a bit of a mixed bag. Before our trip, we tried reaching out for more information about excursions and booking restaurant reservations. It was nearly impossible to get a hold of anyone, and we never did hear back from the person in charge of excursions so we booked one separately outside the hotel. Everyone that worked at the hotel was exceedingly lovely and very helpful. Really kind employees. They offer the services of a concierge at each villa, but they are mostly not really all that available. Each time we tried to call ours with a question or for help with something, they were unreachable. Food and drinks: also a bit of a mixed bag. Liquor was a decent selection for an all inclusive, but we did wish they offered cocktail menus at the restaurants. Azia was our least favorite dinner...the food was pretty bland. Spices was our favorite food and it also overlooks the beach. We also enjoyed the food at Palazzo and Ventanas, but both restaurants are pretty outdated inside. Food at The Deck was just okay, but breakfast had some good options. The afternoons teas outside were a nice touch! Bar Allegria was kind of really the main option for later drinks but it is not open very late. They had a nice jazz band one night. I did wish there was a little cafe or something to grab coffee/iced coffee during the afternoon. Tip: bring small bills in pesos for tipping. They aren't able to break bigger bills and the ATMs in the resort were broken and I think had been for some time.

Kim Karlin

This was our 5th visit to Royal Hideaway, and it just gets better every time. I love that it's a smaller resort and has beautiful grounds. The beach is close to the villas, so it's a quick walk no matter what building your room is in. The staff is the best part of the RH experience. Sucel was our concierge in building 24, and she went above and beyond to make our stay special. She even made reservations for my daughter and I to have dinner in town. Her smile and cheerful greeting every morning was a great way to start the day! All of the wait staff and hosts in the restaurants are wonderful. My favorite server from the first time I visited is Oscar (who has moved from The Deck to Azia). I can't say enough good things about his professional and personal attitude. His attention to the little things makes each meal something to look forward to. And he is warm and personable and always greets us with genuine pleasure. Yuliana was the hostess at The Deck for breakfast, and she was accommodating and so sweet. Best bartender of the year is Jose at The Deck bar. His smile was as great as his drinks! Eduardo that does beach service was always very attentive, worked so hard all day,and was a joy to talk to. Luis also delivered our drinks to us with a smile, including extra water bottles when it was so hot. Bar Allegria has Lorenzo (the shorter man of that name there) who makes a great margarita and even better conversation! Beach security were very attentive to all guest concerns and needs. I especially appreciated David, who always checked that everything was ok with us and was really interested in all the guests. I can't praise the entertainment team enough. The resort has added so much more to do, and the staff kills it!! I especially enjoyed water aerobics with Roberto. The shows are fun and the painting activities were a nice way to get creative. The food in all the restaurants is good, fresh and plentiful. Our favorites are Azia (try the Mayan sushi) and Spices for dinner. There are so many wonderful things about Royal Hideaway, which is why we keep going back. I don't foresee a Mexico vacation that doesn't mean a stay at this calming resort with it's welcoming and gracious staff. Thank you Royal Hideaway for another terrific vacation!!

Julie Hinton-Green Reiki Master

Girls’ Trip Review | October 3–7 I recently stayed at in Royal Hideaway Playacar in Playa del Carmen with a group of close girlfriends from October 3–7, and it was the perfect setting for an adults-only style getaway. Our early 7:00 a.m. flight allowed us to enjoy a full first day, followed by about a one-hour transfer from the Cancun airport. The hotel was absolutely beautiful and very quiet, likely due to the time of year, which made it ideal for a girls’ trip or couples. While I wouldn’t necessarily recommend it for families with children due to limited activities, it was perfect for relaxation and quality time with friends. The property was well maintained and stunning both during the day and at night. I especially enjoyed the cooking classes offered — one day making ceviche and another learning authentic Mexican guacamole. Dining options were great overall, including the Asian and Italian restaurants, with excellent service throughout. The Mexican cultural show was very entertaining, even though the preset menu wasn’t entirely to my taste. The gym was a standout feature — clean, modern, and well equipped, with beautiful views of the surrounding trees. I also appreciated the healthy grab-and-go options like wrapped granola. We felt very safe exploring the nearby shops just across the street, which was a big plus. The wildlife around the property was another highlight, with plenty of birds and even capybaras — a rare sight compared to home in Toronto. Overall, it was a wonderful choice for a relaxing, memorable girls’ trip, and I would highly recommend it for adults looking to unwind in Playa del Carmen. P.S Don't forget to tip the Waiter and waitress staff! They deserve it for all the hard work they do...