Royal Hideaway Playacar

Kim Karlin

This was our 5th visit to Royal Hideaway, and it just gets better every time. I love that it's a smaller resort and has beautiful grounds. The beach is close to the villas, so it's a quick walk no matter what building your room is in. The staff is the best part of the RH experience. Sucel was our concierge in building 24, and she went above and beyond to make our stay special. She even made reservations for my daughter and I to have dinner in town. Her smile and cheerful greeting every morning was a great way to start the day! All of the wait staff and hosts in the restaurants are wonderful. My favorite server from the first time I visited is Oscar (who has moved from The Deck to Azia). I can't say enough good things about his professional and personal attitude. His attention to the little things makes each meal something to look forward to. And he is warm and personable and always greets us with genuine pleasure. Yuliana was the hostess at The Deck for breakfast, and she was accommodating and so sweet. Best bartender of the year is Jose at The Deck bar. His smile was as great as his drinks! Eduardo that does beach service was always very attentive, worked so hard all day,and was a joy to talk to. Luis also delivered our drinks to us with a smile, including extra water bottles when it was so hot. Bar Allegria has Lorenzo (the shorter man of that name there) who makes a great margarita and even better conversation! Beach security were very attentive to all guest concerns and needs. I especially appreciated David, who always checked that everything was ok with us and was really interested in all the guests. I can't praise the entertainment team enough. The resort has added so much more to do, and the staff kills it!! I especially enjoyed water aerobics with Roberto. The shows are fun and the painting activities were a nice way to get creative. The food in all the restaurants is good, fresh and plentiful. Our favorites are Azia (try the Mayan sushi) and Spices for dinner. There are so many wonderful things about Royal Hideaway, which is why we keep going back. I don't foresee a Mexico vacation that doesn't mean a stay at this calming resort with it's welcoming and gracious staff. Thank you Royal Hideaway for another terrific vacation!!

Paulette Brown

This was our 13th visit to the Barceló Royal Hideaway Playacar, and it continues to be our favorite place thanks to the incredible staff who consistently go above and beyond. The resort is absolutely beautiful and so relaxing. We would especially like to recognize Ricky Rosas, who always makes our trips memorable and seamless. Prior to our arrival this trip we were staying next door at the Allegro Playacar with our family, and Ricky personally came over to pick us up and arranged for our luggage to be transferred and ensured our room was ready the moment we arrived. Throughout our stay, Ricky always checks on us several times a day and wis always offering his assistance—anything he can do to improve our experience. His professionalism, kindness, and genuine care for guests truly set him apart. He is the absolute best concierge we have ever had both here and at other resorts. He goes above and beyond for everyone, and it does not go unnoticed. We would also like to thank Roberto and his Water Sports team, especially Henry, for their outstanding service and friendliness. A special shout-out to the pool service team—Genaro, Eduardo, Luis, Javier, and Jorge—who were attentive, welcoming, and always make each snd every day by the pool exceptional. Kudos as well to the incredibly talented guitarist, saxophone player, and violinist who performed at the pool during this trip. Their music added such a special and relaxing atmosphere. My husband and I absolutely love this resort and look forward to returning again and again, thanks to staff members like Ricky and the entire Royal Hideaway Playacar team who consistently deliver an exceptional experience. I also met Dayna the new guest services manager today and she was very kind and wanting to know how they can make it even better.

Andrew Vander Weide

My wife and I booked Royal Hideaway Playacar via Costco as it was on the cheaper end for adults-only all-inclusive resorts, and we agree it was worth every dollar. In summary, everything met if not exceeded our expectations, especially being a more affordable resort. Food is generally good, often even fantastic. The rooms are large, comfortable (AC worked well), noise-insulated, well kept by daily housekeeping, and in good, accessible locations. The resort itself is very tidy with friendly workers all around constantly cleaning, fixing, and offering assistance and services, with a great overall layout and architecture. Pool varieties offer different types of experiences whether for the rowdier or more relaxed vacationers. The beach is unmistakably beautiful and conveniently at the base of the resort with more than enough chairs and shade if needed. It’s a fun but more so relaxing crowd. We will more than likely return to this resort soon, possibly regularly.

Barry Morehead

My wife and I stayed here last month for 8 nights. We will definitely be back. The price was very reasonable and some reviews were not great so we arrived expecting something average. I'm pretty high maintenance but we were pleasantly surprised! The staff and service was amazing. The grounds were beautiful (and constantly being groomed). The food was better than expected and plentiful. The drinks were also better than expected. I am impressed that there is a decent selection of nicer liquors included in the complimentary food and beverage. Our room was spacious and very nice. The view from our room was disappointing but we didn't pay for the grand view and we spent most of our time out by the pool and beach anyway. The view from the pool was outstanding. The Wifi worked well at the pool so we worked out there on days that we needed to get some work done. We hardly left the property during our time there. Everything we needed to relax and enjoy was right there. We're already looking at the calendar for when we might be back.

Connie Forzley

An honest review.. Warm welcoming at main office, check in was easy. Day one- mini fridge is warm. Shower goes from hot to scorching hot. Tub is not very appealing, looks old. However room looks clean and tidy. Landscape is lovely! First night... Big puddle of water on our bathroom floor, ceiling is leaking. Fixed after tell maintenance. Fridge still warm= no cold beverages for us! Asian restaurant=good, had great service ( host told the two men in our group they had to go change into pants, collared shirts and close toes shoes) we had no clue about this dress code. Day 2-Grill/ steakhouse= we really enjoyed our steaks and our friend had the brisket and he wasn't impressdd( also, only place men can wear shorts for dinner) Mexican restaurant " Spices"- SUPER SLOW service at first and after the 3rd server came to our table we were off to a great start and he was good. Enjoyed the food. Buffet food= Sub par. If you order from the actual lunch menu at the buffet be ready to wait 30 minutes for that food to arrive. Also, when eating from the buffet for lunch or breakfast you may have to wait a long time just for a table. Go early for breakfast and for lunch go at noon and we didn't have to wait however saw many people waitong to get in. **Make sure to have your concierge set up dinner reservations for you at the restaurants at the resort. Otherwise you will not have a place to eat unless you get room service or you can find a random opening at a restaurant randomly. It's set up really odd. Want a pool chair?? Set out a towel and maybe tee shirt or some other item on chairs to hold them. We did this at 7am and had great chairs, yes 7am 😒 This resort is older but feels fancy but needs some updates and really need more staffing to get people in and out of the restaurants. Employees just do not seem very happy. I have been to other resorts and liked the flow of things much better. This resort is not one I wouldn't come back to sadly.