Royal Hideaway Playacar

Motopartsinc00

My overall experience at this resort was positive however for them to call this resort 5 stars is grossly overrated. There were several things that I’ve experienced at actual 5 star resorts that this one was lacking. For instance, there is a major lack of pool and beach chairs. There is an abundance amount of room on the beach for them to add more recliners however there is no where near enough to accommodate the guests. Chairs are cheap and they make the guests happy. Why they have so few is beyond me. Also, there is no dinner buffet. If you don’t feel like dressing up or having a longer sit down dinner the only other option is to order room service and eat in your room. I’ve never stayed at a property this size and had no dinner buffet. For me it seems like a major oversight. When you pay this kind of money for your stay the guests should have every food option available to them. These may seem like small grievances but they should not happen at “5-star” properties. I would like to point out that the food is delicious, the grounds are meticulously maintained, the staff is incredibly friendly/helpful and I did enjoy my time here. That being said I would not return to this property. With so much resort competition on the Mayan Riviera there is definitely better places for the money I paid. This resort needs to step it up or do future guests a favour and lower their star rating.

Curt Dumas

Royal Hideaway Playa Del Carmen March 1, 2024 – March 9, 2024 Stayed in building 25 From the time we got off the private shuttle from the airport until we boarded the same for the trip back, we were very impressed. We were met at the front desk with libations that set the tone for the entire trip. In no time we were in our room heading out to dinner on the deck looking at the beautiful view and loving the breeze and the sounds of the waves hitting the manicured beach. We had made reservations for dinner before arrival for each night at a different restaurant, usually at 7pm, the communication with the resort really helped great getting everything set for our trip. Our first full day was spent poolside. Enjoyed a fantastic breakfast with omelets made to order while you watched, and mimosas served by a super friendly staff. The servers kept palomas coming until it was time for water aerobics in the infinity pool. The activities crew was excellent, especially Rinaldo (call me sexy Ray), Carlos & Tristan. They kept the day entertaining with announcements, games, classes and emceeing almost everything at the resort. We really enjoyed many of the extras offered from tequila tasting to silent disco, to painting classes, to 4 outstanding full stage shows. The dinners were all 5 star, each plate was a work of art. The amazing bartenders kept the party going with their specialty drinks. (we usually arrived a half hour early) to the incredible and different selections offered at all of the restaurants. Highly recommend the Royal Hideaway for an all exclusive, adult resort. Bring your sunscreen, the days are beautiful! Curt & Kelly D. Michigan

Craig Beattie

We had a great trip and enjoyed most aspects of our stay. The food was great, the "front line" staff were wonderful (except when the language barrier was an issue), and the pools/oceanfront setup was good (other than the somewhat significant issues associated with an insufficient number of lounge chairs both at the pool and the beach). We had a couple of occasions to deal with the front desk / management staff, and that was the low point of our experience, as we felt that they generally tried to avoid being helpful, ESPECIALLY if the solution should have involved a financial cost. Others had a similar experience this way. Would still consider going back, but would definitely be more persistent and prompt if there was a need for something to be addressed.

Maggie Zagrodny

Unfortunately, this is not a 5 star hotel. We booked a double bed room and were provided a king size bed room- staff wanted to switch out our room the following day and then to move again one more day after 😂 what a waste of vacation time! The hotel has 1 buffet available. Only 1- and it is open for breakfast and lunch only- not open for dinner. All dinners must be reserved at their restaurants, which you must book way ahead of time otherwise they are unavailable. Food was mediocre. Entertainment was also boring- both at night and during the day. Best part was that The beach was beautiful.

Boyana B.

Visited for a 20th wedding anniversary! Great location; Felt very safe: strict protocols on entering/exiting the premises; Excellent service -/from valet, receptionists, restaurant and bar staff, to cleaning/maintenance staff; Beautiful and clean grounds; Clean beach and pools; Spacious clean room; comfortable bed and pillows; good towels! Speedy room service; Good Variety of quality food (nothing exceptional) and drinks-- bar Allegria had one of the best dirty martinis I have had; I really loved the fresh fruits and veggies! Relaxing atmosphere-- if you are looking for loud/busy/parties-- this is NOT the place for you. We thoroughly enjoyed the quiet and relaxing environment. We are in our mid 40s. There was some type of entertainment every night but nothing past 11pm. 2 big pools and several hidden/quiet ones around the buildings that could use a few more lounge chairs. The not-so-good: ALL DINNER RESTAURANTS require reservations!!! Plan ahead by calling or emailing the hotel!!! This was an inconvenience for us because we wanted to not have any schedule -- We only made it to one dinner so I cannot comment much on that. Unless you go out of the resort, you are stuck with room service which does not have a great variety. There is ONLY ONE BREAKFAST restaurant but it is not packed. It had different things daily- Buffet style but you can also get pretty much anything made/cooked for you. There are ONLY TWO LUNCH restaurants! One had a buffet and menu. Wide variety of food. There is ONLY one bar by the pools (NOT A SWIM UP) but is staffed well. Great service and drinks. Not nearly enough pool and beach chairs. Plenty of space to add more! You have to wear dry clothes to enter the breakfast and lunch venues which defeats the idea of a beach restaurant to me. The AC does not seem to function properly -- I would hate to visit in warmer months. We could not get the room temperature below 24.5C/76F. There is NO AC in the bathroom which made getting ready a bit uncomfortable. The bathtub was not filling up - we had an 11 pm knock on the door from the guests below us- we were flooding them :-( The shower was vert small compared to the room/bathroom size. The buildings and rooms need major remodeling on the inside- you cannot patch up everything with paint. This is most definitely not a 5 star resort at the moment. The spa is highly overpriced -- we paid $380 USD for 2 80 minute massages. We pay $240 in the US.