Pickalbatros Royal Moderna Resort

Amaury Delestienne

Overall, our family had a great holiday in this resort. Several positive points; staff is super nice, always helpful and efficient (everything is very clean, great service at the restaurant, plenty of lifeguards around the pools). The beach was great; you can either chill in the shallow part or go to the end of the jetty for snorkeling to see the coral reef. Food was outstanding with 4 restaurants to choose from and most of it delicious. Unbelievable how they manage this for such a big resort... We were unlucky for our first room but changing was not a hassle and our second room was great although you can hear the loud evening show music until 10pm. Main negative draw back was our experience with management/reception. Long story short, our reservation was done via a russian agency (family of my wife) but I have a belgian passport and our family lives in Belgium. Upon arrival, I was explained that I had to pay "the Belgian price", simply because of my passport. This was a 300 dollar extra to what was already paid and I wouldn't get my key unless it was settle. All this at 4am with tired kids after a day of travelling. Very unprofessional and purely discriminatory.

Wissem Ben Harb

Our family had an absolutely wonderful stay. The hotel facilities are huge and so well-maintained, which was ideal for our family. The variety of pools meant there was something for everyone, from the kids' splash area, to the quieter adult pools. The entertainment team was amazing, providing fantastic, engaging activities for the children all day long. Furthermore, the staff were incredibly helpful and attentive to our family's needs. We couldn't have asked for a better holiday!

Ayhan Satır

First of all, I would like to thank Mr. Ahmet from the reservation department. He welcomed us with a warm smile and did his best to make sure we got to our room quickly. The service, room cleanliness, and hotel location were truly perfect. All the staff were very polite and always smiling. Would I come back again? Definitely yes! 🌟 I only have one small suggestion: it would be wonderful if more Turkish dishes were included on the menu to suit the taste of Turkish guests. That would make everything absolutely flawless.

Саша Меркулова

We stayed at Pickalbatros Royal Moderna Resort — everything was just perfect! 🌴 The hotel is beautiful, the territory is well maintained, and the cleanliness is on the highest level. The staff are polite and always ready to help. The food is varied and delicious — everyone can find something to their taste. A special thanks to the animation team — you guys are amazing! 🎉

Sohale Alli

Overall my family and I had a fab time at this hotel after initial hiccup. The grounds are well maintained and kept clean. Toilets around the pools are cleaned frequently which is very much appreciated I found the food to be very good if not quite repetitive for some. The new Columbus cafe is a great upgrade offering bakeries which my kids loved. Kids play ground and kids club are great additions. Pleasant experience at the beach. The following IMHO needs to be improved to enhance the guest experience. The room we were given at check in first of all was not what we wanted or thought we were paying for. We booked a family room with garden /pool view instead we got a upper floor room facing the side wall of the hotel next door. To add to the woes the fan was not working! it was late but unbearable for the kids so after contacting reception the engineer did come swiftly and fix this identifying the filter was dirty but you would expect this to be checked beforehand. The following morning initially reception were very unhelpful telling me the small land of grass that was facing the neighbouring hotel wall was considered garden view when I questioned this is not the room we had paid a small fortune for! Luckily after a 2nd visit later that day we were dealt with by Sayed who was totally understanding and offered us an upgrade which we were satisfied with. Some of the sun loungers are very poor and could cause serious injury soon. They desperately need upgrading/ inspecting. Myself, wife and another guest i personally witnessed fell off them as they are weak and prone to collapsing. Luckily we got away with injury but tomorrow someone will get badly hurt. WIFI is poor in some of the pool areas which should be standard if claiming to be a 5* hotel. We observed tables for 4 people only having 2 sets of cutlery?? When I approached a member of staff who make the tables if i can take a couple of spoons from them why do they need to walk me round the other side of the restaurant to my table to then give me it??? Adults can't use the slides other than the aqua park which is a shame. Special mention to most of the staff who are generally friendly.