Rosewood Phuket

AMB

My recent stay at the Rosewood was beyond expectations! The service and attention to detail were impeccable. A special thank you to Jenn, the Manager on duty, for her amazing assistance. Jenn graciously accommodated all our request. Her understanding and prompt response made our stay exceptionally comfortable. This level of service is why we always choose Rosewood for our family trips. We've had fantastic experiences at Rosewood Phuket, and we look forward to making Rosewood our yearly family destination in Thailand. Highly recommended!

Omar Al Saadi

Unfortunately, expectations were much higher. For a honeymoon stay, this hotel was truly disappointing. Having stayed in a different resort during my time in Phuket, I can clearly see the difference in several aspects. Room was very noisy. I can clearly hear noises like external work happening close to my room. Also, the room was very high on the hill you need to go 2 floors down to get to the beach and there is no elevator. This is not clear when you make the reservation. I made this concern clear to the reception, but there was no meaningful response. Please note that there are high number of rooms in the resort will not have direct access to the beach and you will need to go down the stairs and walk to get to the beach. Moreover, I was told on the first day that they will give me late check out because I have a late flight. However, one day before check out I was told I can only stay until 1 pm. In general, the working staff (housekeeping, buggy drivers, restaurant and pool staff) was nice and helpful. However, reception and concierge were not up to the expectations. Speaking of the concierge, I tried to get several information regarding several activities I can do during my stay, but all information I received was useless. The concierge seems to be struggling to provide answers and help you to plan your stay. Nonetheless, they can be helpful in making reservations for dinner.

Bea St. Arnaud

So this beach, hotel and staff, judging by all the other reviews sound perfect, if expensive, but you get what you pay for. My only reason for this review is that the only experience I had here was with the guards patrolling the area as a non guest. We were asked to meet our driver at this end of the beach for a return to Patong but the tide had come up, completely closing off the last few meters of the beach. We were 6 people begging to just pass on the very perimeter along the wall but they were rude and totally unaccommodating. They refused to even just carry a bag with wallets and cell phones to us while we swam across. My husband is 68 and I'm 58 and we were forced to walk across through the incoming tide. At one point my husband completely disappeared into a gully, losing an electronic device and his sunglasses. My daughter and her friend cut their toes open on the metal rods in the wall. All the while, the guards were literally watching and laughing at us. After getting across, we were told by some people that it's not the guards fault, but the owner insists on these rules. I understand people pay a lot of money for privacy in the hotel, but an act of kindness in the spirit of Thailand would have left us in much better spirits.

Adina Thavisin

A flawless stay from start to finish. The service cannot be faulted, with fantastic communication (via the whatsapp chat) and staff that go above and beyond to ensure that you enjoy your stay. We came as a family with a little one and she loved the shallow pool, exquisite beach and a kids club to rival all others. Us adults loved the water sport toys, ease of moving about with the golf karts, high tech room features and stunning surrounds. The breakfast buffet was fabulous and the dinner at Ta Khai also one to remember. This was the best stay we've ever had at a resort and unfortunately for our wallets, we can't wait to come back!

Iris Carla De Jesus

Amazing, high-end resort that's perfect for families. A true 5-star experience! This is by far the best resort I've ever stayed in - and I've stayed in many trust me! I'm just so blown away by their level of service, attention to details and care. I brought my toddler with me and needed amenities to suit her needs. Rosewood has definitely exceeded my expectations in this regard with high quality crib, high chair, extensive menu, and an amazing kids club! The kids pool is so big that it entertained my little one really well. In addition, we hired a nanny from the kids club and Khun Julia really exceeded my expectations. She sent me photos of my child regularly and this made me feel so safe to leave her at the kids club and with Khun Julia. I cannot recommend this resort enough and I wish to keep it a secret but this won't do the team justice. They deserve everything and more!