Rimondi Grand Hotel And Spa Resort

Mike E

Had a lovely holiday here with my wife and 2 kids (10 and 13). The staff were fantastic, helpful and friendly. The 3 hotel swimming pools were perfect. Great atmosphere for families and those enjoying a break from it all. The nearby town is beautiful with lots to explore and good shopping. The all inclusive food was delicious, the drinks were good but then I don't drink much so not an expert. The family hotel room we had was fine but not 5 star. Overall it was amazing value and just what we wanted. I would go again.

iesha constantine

We were welcomed very warmly at the Rimondi Grand Hotel — the initial interactions with the staff were genuinely friendly and inviting, which set a positive tone for our stay. The resort itself is very hilly with lots of steps, so do bear this in mind if you are travelling with a little one or anyone with mobility issues. We had a toddler (1.5 years old) with us, and while the staff kindly tried to place us in a room close to the main reception and restaurant, this is still something to be aware of. When we arrived, the air conditioning in the closer room wasn’t working, but the staff were very honest about it and offered us the choice of staying there (with a fan until it was fixed) or moving to a room further away. We chose to stay, and true to their word, the air conditioning was fixed the next day. The room itself was very basic and not the cleanest. The shower could have been cleaner, and there was sometimes a sewage smell coming from the bathroom plumbing. Something important to note: you cannot flush toilet paper down the toilet, so it must go into a bin. We brought nappy bags with us, which were a lifesaver for sealing tissues before putting them in the bin — highly recommend doing the same. I was initially worried about the smell, but we didn’t have issues, especially as we booked daily cleaning via the website (which you must do yourself; they don’t just come automatically). Sheets and bedding were fine, comfortable enough, though a little worn. In terms of facilities, there are three or four pools plus a children’s pool, which was great for our little one. However, there’s no gym, and you can’t use the sauna unless you book and pay for a massage, which felt limiting for a “resort.” The biggest letdown for us was the food. Options were very limited, especially for younger children or picky eaters. Our toddler isn’t particularly fussy, but there wasn’t much for her at lunch or dinner. The all-inclusive package was worth it more for the drinks — cocktails like the piña coladas were excellent (according to my partner), and I enjoyed the non-alcoholic options. Another important point is the hotel’s location. It’s quite remote, about 15 minutes’ drive from the nearest beach and local town. While the hotel does provide a shuttle service, it isn’t always convenient, particularly if you’re travelling with a toddler. For the last five days of our trip, we hired a car from Rethymno, which gave us much more freedom to explore, eat out, and visit the beach at our own pace. The hotel quoted €85 per day for car hire, but by arranging it directly in Rethymno, we paid between €30–40 per day, which was far more reasonable. Having the car made a big difference and really improved the second half of our holiday. Staff were generally very kind and accommodating throughout our stay, which we really appreciated. That said, on checkout we did have one interaction with a member of staff who was quite rude and abrupt, which was disappointing after such otherwise warm service. Finally, this hotel is advertised as 5-star, but in reality it doesn’t meet that standard. While we enjoyed our time overall, the facilities, food quality, and general upkeep are not on par with a genuine 5-star resort. It’s worth noting that the star rating also affects your tourist tax — we paid €150 for 10 nights, which felt steep given the actual standard of the hotel.

Darryl Walker

Just had a week here, it was fine.. The food was perfectly fine despite what a handful of moaners say. Bit steep in places because it's Built into the side of a hill so remember that if you don't like hills. All inclusive drinks were perfectly acceptable in my opinion but that's because I'm not a raging alcoholic.. rooms were clean, staff were friendly and helpful, free bus to the beach, beautiful views, entertainment most nights.. it's not a chavvy benidorm place, it's somewhere to relax with your family.. which I want I wanted and exactly what I got... I'd definitely go again. Loads of stuff/excursions to do locally and further afield that you can book directly at the hotel as well.

Susan Killeen

Rooms are very basic with poor lighting in bathroom, toilet seat falling off. The rooms need updating, the shower had a dangerous concrete step. Lovely balcony with sea view. The all inclusive drinks were not off a good standard, know alcohol spirits unless you pay for them. Cocktails were poor. All inclusive spirits are only available between 7pm - 10:50pm. Check-in could have been so much better had they given us a printed guide of the facilities and a map of the complex. 4 lovely pools. Buffet was good. Manager was very abrupt but the staff were lovely. Be aware, if you lose you key, a replacement cost will be 100 euros, they should use a more up-to-date system eg key cards. 20 euros deposit to hire a towel, but do not lose the tiny bit of paper as they don't keep a copy and you will lose your deposit.

Amy

This resort stay was booked through a timeshare. From the moment we arrived, the reception staff was begrudgingly helpful but not friendly. Not sure if it was because we had a large group, the timeshare thing, or our nationality. The villas are absolutely beautiful! However, transportation to and from the villas to the main resort was an issue. It is walkable but probably 30+ minutes. The main resort is beautiful with beautiful views, and I think staying on that part of the property would be fine. We booked a couple of excursions through the resort too. We felt like it was a chore for the resort staff to help us in any way. We finally ended up booking transportation through a company the resort suggested. In hindsight, we should have rented a vehicle. Would have saved us money. The location of the resort is a bit secluded.