Close

Call us
Favourites
My Account
Menu

Call Our Travel Experts

Receive tailored travel advice and book the perfect holiday of your dreams.

For After Sales please contact:

Click for Customer Service

Opening Hours

Please note that bank holiday hours may vary and might not align with these standard timings.

  Back Home Destinations Europe Spain Canaries Red Level At Gran Meliá Palacio De Isora   
Search
phone icon
Located In: Canaries

Red Level At Gran Meliá Palacio De Isora

Google Logo 4.6 Google reviews (190)
Best Price From £1219pp
Dec 2025
£1909 pp
Bed & Breakfast
Jan 2026
£1329 pp
Bed & Breakfast
Feb 2026
£1389 pp
Bed & Breakfast
Mar 2026
£1359 pp
Bed & Breakfast
Apr 2026
£1249 pp
Bed & Breakfast
May 2026
£1219 pp
Bed & Breakfast
Jun 2026
£1259 pp
Bed & Breakfast
Jul 2026
£1319 pp
Bed & Breakfast
Aug 2026
£1409 pp
Bed & Breakfast
Sep 2026
£1349 pp
Bed & Breakfast
Oct 2026
£1369 pp
Bed & Breakfast
Nov 2026
£1389 pp
Bed & Breakfast
Dec 2026
£1319 pp
Bed & Breakfast
Jan 2027
£1469 pp
Bed & Breakfast
Feb 2027
£1699 pp
Bed & Breakfast
Mar 2027
£1639 pp
Bed & Breakfast
Apr 2027
£1729 pp
Bed & Breakfast
May 2027
£1509 pp
Bed & Breakfast
Jun 2027
£1499 pp
Bed & Breakfast
Overview
Accommodation
RedLevel
Facilities
All-inclusive
Dining
Hotel Reviews
More...
Overview

Overview

Jet off for a magical holiday of a lifetime at RedLevel at Gran Meliá Palacio de Isora, a 5-star getaway on the southwest coast of the beautiful island of Tenerife, in the town of Alcalá.

With access to all of the fantastic facilities at ...

Jet off for a magical holiday of a lifetime at RedLevel at Gran Meliá Palacio de Isora, a 5-star getaway on the southwest coast of the beautiful island of Tenerife, in the town of Alcalá.

With access to all of the fantastic facilities at Gran Meliá Palacio de Isora , RedLevel guests are also entitled to a host of either adults-only (16+) or family-friendly benefits and services. Stay in the hotel’s most luxurious accommodation, surrounding yourself with cutting-edge design, complete comfort and superb amenities which include the longest infinity pool in Europe. There is a sumptuous spa for head-to-toe pampering, a state-of-the-art gym for keeping in shape, and a choice of top-class dining venues to savour local and international cuisine. Other superb features include a lovely sandy beach just a stone’s throw away, a tennis court and a wonderful programme of evening entertainment. The resort offers jaw-dropping views of Mount Teide, the Los Gigantes Cliffs and the island of La Gomera.

Red Level for Families Suites and Villas are available offering a luxury service for families with children under 16 years staying at Gran Melia Palacio de Isora.

How far is the nearest beach?

RedLevel at Gran Meliá Palacio de Isora is next to a sandy beach.

Distance from the airport

Tenerife South Airport is approximately 39 km away from RedLevel at Gran Meliá Palacio de Isora.

Pools
Bar
Gym
Parking
Spa
Click to read more
Accommodation
RedLevel Deluxe Room
  • Adults-only RedLevel benefits (16+)
  • Private terrace with garden view
  • Double bed or 2 single beds
  • Chaise lounge
  • Bathroom with shower and bathtub
  • Bathroom amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Bathrobe and slippers
  • Coffee and tea service
  • Turndown service
RedLevel Deluxe Room Ocean View with Whirlpool
  • Adults-only RedLevel benefits (16+)
  • Private terrace with whirlpool and ocean view
  • Double bed or 2 single beds
  • Chaise lounge
  • Bathroom with shower
  • Bathroom amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Bathrobe and slippers
  • Coffee and tea service
  • Turndown service
RedLevel Villa with Private Pool
  • Adults-only RedLevel benefits (16+)
  • Private garden with heated pool, Balinese bed and gazebo
  • Double bed or 2 single beds
  • Lounge with chaise lounge
  • Dressing room
  • Bathroom with whirlpool bathtub and jet shower
  • Bathroom amenities
  • 2 televisions
  • Desk
  • Wi-Fi
  • Air conditioning
  • Bathrobe and slippers
  • Capsule coffee maker
  • Turndown service
RedLevel For Families - One-Bedroom Suite Resort View
  • RedLevel for Families benefits
  • Private terrace with garden view
  • Bedroom with double bed or 2 single beds
  • Living room with sofa bed
  • Dining table
  • Bathroom with whirlpool bathtub and separate shower
  • Bathroom amenities
  • Microwave oven
  • 2 televisions
  • Children’s movies
  • Games and video games
  • Wi-Fi
  • Air conditioning
  • Personalised minibar upon arrival
  • Nespresso coffee maker
  • Kettle
  • Bathrobe and slippers
  • Turndown service
RedLevel For Families - Two-Bedroom Master Suite Ocean View
  • RedLevel for Families benefits
  • Private balconies or terraces with ocean view
  • 2 bedrooms with king-size beds
  • Separate living room with sofa bed
  • Dining table
  • 2 bathrooms (1 with whirlpool bathtub and separate shower)
  • Luxury bathroom amenities
  • Refrigerator
  • Microwave oven
  • Dishwasher
  • 2 televisions
  • Children’s movies
  • Games and video games
  • Wi-Fi
  • Air conditioning
  • Personalised minibar upon arrival
  • Nespresso coffee maker and capsules
  • Kettle
  • Bathrobe and slippers
  • Turndown service
RedLevel

RedLevel

Guests staying in RedLevel rooms and villas are entitled to the following adults-only (16+) services:

  • Exclusive access to the adults-only RedLevel Lounge
  • Breakfast service
  • Snacks and drinks served throughout the day
  • Open bar at sunset
  • Business area with Wi-Fi, a library and daily newspapers
  • Access to a private pool
  • Access to 2 exclusive restaurants
  • Superior rooms with premium amenities
  • Special discounts at the spa
  • Butler service
  • Concierge service (including reservations, in-room attention, coffee capsule replacement upon request, aromatherapy, ironing service and more)
  • Private reception area
  • Preferential reservations in restaurants and other resort services
  • Private parking

Guests staying in RedLevel for Families suites and villas are entitled to the following services:

  • Superior room in Red Level for Families area
  • Private check-in
  • Welcome drinks
  • Red Level for Families concierge service
  • Whatsapp service (from 11am to 7pm)
  • Access to Red Level Family exclusive lounge from 11am to 7pm
  • Exclusive stay and play area in Mar de Nubes
  • 50% discount in baby club
  • Exclusive reserved area in infinity and family pools
  • Private breakfast area
  • Free parking
  • Free access to padel and tennis courts
  • Possibility to book activities one week in advance (suitable to availability of the outlets and activities)
  • Free ironing (two pieces per day)
  • Open bar for all the family
  • Free mini bar on arrival. Alcohol not included (replacement with extra charge)
  • One free spa circuit in our Clarins Spa (5 years old)

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the benefits on arrival at the hotel.

Facilities

Facilities

  • Swimming pools
  • Waterslides
  • Restaurants
  • Bars
  • Exclusive RedLevel lounges
  • 24-hour gym
  • Spa
  • Tennis court
  • Diving centre
  • Personal training services (local charge)
  • Activities and games
  • Entertainment, live music and shows
  • Sunbed service in beach area
  • Private parking
  • Beauty salon
  • 24-hour reception
  • Meeting and event services

*Please note that charges may apply to some activities and for the use of some facilities.

All-inclusive

All-inclusive

The Gran Meliá Palacio de Isora all-inclusive programme includes the following:

  • Breakfast served at Pangea Food Market
  • Lunch and dinner served à la carte style at Oasis or Agave
  • Dinner served à la carte style at L’Olio, Nami Asian Bistro, Oasis, Agave or Pangea Food Market
  • Guests staying for less than 7 nights are entitled to daily dinners in Pangea Food Market, as well as 2 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
  • Guests staying for 7 nights or longer are entitled to daily dinners in Pangea Food Market, as well as 3 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
  • Snacks served in the morning and afternoon
  • Ice cream
  • A selection of national and international drinks prepared by specialists in multiple bars (including juices, soft drinks, beers, and a variety of coffees, teas and cocktails)

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

La Terrasse by Jorge Peñate

  • Local and international cuisine
  • Gourmet dining with fresh fish and shellfish dishes and a tasting menu
  • Serves dinner exclusively for RedLevel adult guests only
  • Dress code: Elegant

Le Bistrot Provençal

  • French cuisine
  • Serves a wide range of salads and snacks
  • Exclusively for RedLevel adult guests only

Oasis

  • Mediterranean cuisine
  • Specialises in rice and fish dishes

L’Olio

  • Traditional Italian cuisine

Agave

  • Authentic Mexican cuisine
  • Serves a wide variety of snacks

Duo Steakhouse

  • National and international meat cuts

Nami Asian Bistro

  • Asian fusion cuisine

Market Grill

  • International cuisine
  • Themed stalls and show cooking

Areia Beach Bar

  • Serves light meals
Hotel Reviews
Google Logo 4.6 Google reviews (190)
Madison Hutcheson
Red Level and its staff are incredible! My husband and I have been back for the past 3 years. 2023 for our honeymoon in the villas, 2024 for a week in an ocean front room, and this year as a 3 day hopping spot for a visit to mainland Spain. It’s one of those incredible places that we envision visiting every single year. Jose and Mario are wonderful and exude perfect customer service, patience, and a genuine joy for what they do. Every room we’ve stayed in has been beautiful and always extremely clean. 10000/10- will be returning.. And oh the location is THE BEST on the island…. To a point I want to gate keep this hotel, but alas this place deserves the recognition
Zina T
We stayed four nights for my boyfriend’s birthday and had the most amazing experience! The staff were incredibly friendly, helpful, and always ready to answer our questions. Communication before our arrival was effortless via email, which made everything so easy. The reception team even helped me arrange a surprise for my boyfriend, and all our requests were taken care of within minutes. The hotel offers complimentary parking for Red Level guests, which is a great plus. We loved the breakfast in the Bistrot Provençal, with a buffet and à la carte options, and enjoyed relaxing by the pools—especially the stunning infinity pool. We also tried the on-site restaurant, La Terrasse, which had an amazing ambiance, divine food, and excellent service. The only minor downside was that the sunbeds by the pools tended to be occupied from early in the day, making it a bit tricky to find a spot. Since we visited off-season, it might be more challenging during peak summer. Overall, everything about our stay was exceptional. We highly recommend this hotel for a memorable and relaxing getaway!
Elliott Heathcote
An Unforgettable Return to Paradise – Thanks to the Incredible Red Level Team This was our second stay at Gran Meliá Palacio de Isora, and once again, it completely exceeded our expectations. While the resort itself is stunning — with its breathtaking views, elegant surroundings, and sense of total relaxation — it is truly the people, especially the Red Level team, who made this stay unforgettable. From the moment we arrived, we were met with warmth and exceptional service. We had requested a room closer to the adults-only section, and Claudia went above and beyond to help us. She offered us an incredible master suite with a sea view and a bath on the balcony at a very reasonable upgrade price — we couldn't say no. As we were speaking with Claudia, we were thrilled to be greeted by Dieny, who had made a lasting impression on our previous visit. Seeing him again felt like reconnecting with an old friend. His welcome was genuine, personal, and heartfelt — the kind of moment that makes you feel truly valued. But one person in particular played a key role in shaping our entire experience: Mohamed. From the very beginning, Mohamed made us feel like royalty. He arrived to escort us to the Red Level reception in a buggy and immediately remembered us from last year — something that meant so much. His warm smile, his attentiveness, and the way he anticipated our needs made every interaction with him a pleasure. Throughout our stay, Mohamed constantly went out of his way to ensure everything was perfect for us — checking in with us, offering help whenever needed, and doing it all with such professionalism and kindness. He is, without a doubt, one of the hotel's greatest assets, and someone who made this trip feel even more special than the last. At Red Level reception, Denis helped us with our check-in — a smooth and pleasant experience as always. The calm, welcoming atmosphere set the tone for the rest of our stay. We also want to thank Ray, another outstanding team member whose friendliness and attentiveness made a lasting impression. Alongside Mohamed, he helped make us feel genuinely cared for — like more than just guests. Special thanks also go to Hugo, Denis, Alejandro, Pablo, Riki, and Elizabetta, each of whom contributed to our stay in meaningful ways. Every interaction, no matter how small, was filled with genuine warmth and hospitality. Finally, we want to express our gratitude to Dean, the Red Level manager. When we decided to extend our stay by an extra night, he personally stepped in to resolve a small confusion and did so with the utmost professionalism. His calm, kind approach and hands-on leadership were deeply appreciated. While Gran Meliá Palacio de Isora is one of the most beautiful and relaxing resorts we've ever visited, it is the staff — especially Mohamed — who make it truly exceptional. They treat you as though you're the most important guests in the world, and that kind of personal connection is rare. Because of them, we won’t just be returning — we’ll be returning every year. With heartfelt thanks, Elliott & Tasha 5058
Nestoras Kyriakou
My girlfriend and I have had a dreamy stay at Red Level Gran Melia Palacios de Isora. From the very beginning, the staff there were super attentive in arranging all the amenities I asked for, whether that was birthday preparations and decorations, restaurant bookings and generally staying in touch. Once we got there, all the staff were super friendly and caring. Special thanks to Denis, as well as Hugo and Ruben for making this a very special occasion and helping us make the most of out this special destination at this special hotel - there are of course others who I couldn’t name, the entire team was fantastic. We won’t forget this visit and we’d surely come back to the same hotel if we get the chance!
Ashraf Meleka
I have never felt more unwelcome and disappointed visiting a 5 star hotel. I am a regular visitor to Tenerife and am currently staying at a 5 star Hotel on the island. Curious to try a different hotel for my next visit, my friend and I came and enquired at reception for a tour of the hotel facilities. We are a group of 14 adults , 4 families, who meet up in Tenerife every year. I was staying on the island, I thought it is a good idea to explore some others 5 Star hotel. We were sent from one reception to another a few times then they asked to wait for 15 mins. Then we were informed that the staff were too busy to show us around and given a business card to make a reservation. Considering we were looking to book a minimum of 7 rooms this is not the way to treat potential clients I have stayed at luxury hotels on all 5 continents and I have never experienced such bad customer service. To the management of Melia Group : You definitely need to review your customer service policy and training. A Meleka Ambassador Platinum IHG International Traveler BONVOY & All ACCOR
More...

BEST PRICE FROM Flight & Hotel
£1219pp
Dec 2025
£1909pp
Bed & Breakfast
Jan 2026
£1329pp
Bed & Breakfast
Feb 2026
£1389pp
Bed & Breakfast
Mar 2026
£1359pp
Bed & Breakfast
Apr 2026
£1249pp
Bed & Breakfast
May 2026
£1219pp
Bed & Breakfast
Jun 2026
£1259pp
Bed & Breakfast
Jul 2026
£1319pp
Bed & Breakfast
Aug 2026
£1409pp
Bed & Breakfast
Sep 2026
£1349pp
Bed & Breakfast
Oct 2026
£1369pp
Bed & Breakfast
Nov 2026
£1389pp
Bed & Breakfast
Dec 2026
£1319pp
Bed & Breakfast
Jan 2027
£1469pp
Bed & Breakfast
Feb 2027
£1699pp
Bed & Breakfast
Mar 2027
£1639pp
Bed & Breakfast
Apr 2027
£1729pp
Bed & Breakfast
May 2027
£1509pp
Bed & Breakfast
Jun 2027
£1499pp
Bed & Breakfast

PLEASE WAIT...

Oops something went wrong...
SIMILAR HOTELS

Here are some similar hotels that might interest you...

x
Request a Quote