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    Back   Home     Destinations     Europe     Spain     Canaries     Red Level At Gran Meliá Palacio De Isora
Located In: Canaries

Red Level At Gran Meliá Palacio De Isora

Google Logo 4.6 Google reviews (165)
Best Price From £1019.00pp
Jun 2025
£1129 pp
Bed & Breakfast
Jul 2025
£1069 pp
Bed & Breakfast
Aug 2025
£1109 pp
Bed & Breakfast
Sep 2025
£1019 pp
Bed & Breakfast
Oct 2025
£1029 pp
Bed & Breakfast
Nov 2025
£1469 pp
Bed & Breakfast
Dec 2025
£1379 pp
Bed & Breakfast
Jan 2026
£1479 pp
Bed & Breakfast
Feb 2026
£1579 pp
Bed & Breakfast
Mar 2026
£1589 pp
Bed & Breakfast
Apr 2026
£1309 pp
Bed & Breakfast
May 2026
£1249 pp
Bed & Breakfast
Jun 2026
£1269 pp
Bed & Breakfast
Jul 2026
£1529 pp
Bed & Breakfast
Aug 2026
£1729 pp
Bed & Breakfast
Sep 2026
£1479 pp
Bed & Breakfast
Oct 2026
£1639 pp
Bed & Breakfast
Up to 15% off
Overview
Accommodation
RedLevel
Facilities
All-inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Jet off for a magical holiday of a lifetime at RedLevel at Gran Meliá Palacio de Isora, a 5-star getaway on the southwest coast of the beautiful island of Tenerife, in the town of Alcalá.

With access to all of the fantastic facilities at ...

Jet off for a magical holiday of a lifetime at RedLevel at Gran Meliá Palacio de Isora, a 5-star getaway on the southwest coast of the beautiful island of Tenerife, in the town of Alcalá.

With access to all of the fantastic facilities at Gran Meliá Palacio de Isora , RedLevel guests are also entitled to a host of either adults-only (16+) or family-friendly benefits and services. Stay in the hotel’s most luxurious accommodation, surrounding yourself with cutting-edge design, complete comfort and superb amenities which include the longest infinity pool in Europe. There is a sumptuous spa for head-to-toe pampering, a state-of-the-art gym for keeping in shape, and a choice of top-class dining venues to savour local and international cuisine. Other superb features include a lovely sandy beach just a stone’s throw away, a tennis court and a wonderful programme of evening entertainment. The resort offers jaw-dropping views of Mount Teide, the Los Gigantes Cliffs and the island of La Gomera.

Red Level for Families Suites and Villas are available offering a luxury service for families with children under 16 years staying at Gran Melia Palacio de Isora.

How far is the nearest beach?

RedLevel at Gran Meliá Palacio de Isora is next to a sandy beach.

Distance from the airport

Tenerife South Airport is approximately 39 km away from RedLevel at Gran Meliá Palacio de Isora.

Pools
Bar
Gym
Parking
Spa
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Accommodation
RedLevel Deluxe Room
  • Adults-only RedLevel benefits (16+)
  • Private terrace with garden view
  • Double bed or 2 single beds
  • Chaise lounge
  • Bathroom with shower and bathtub
  • Bathroom amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Bathrobe and slippers
  • Coffee and tea service
  • Turndown service
RedLevel Deluxe Room Ocean View with Whirlpool
  • Adults-only RedLevel benefits (16+)
  • Private terrace with whirlpool and ocean view
  • Double bed or 2 single beds
  • Chaise lounge
  • Bathroom with shower
  • Bathroom amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Bathrobe and slippers
  • Coffee and tea service
  • Turndown service
RedLevel Villa with Private Pool
  • Adults-only RedLevel benefits (16+)
  • Private garden with heated pool, Balinese bed and gazebo
  • Double bed or 2 single beds
  • Lounge with chaise lounge
  • Dressing room
  • Bathroom with whirlpool bathtub and jet shower
  • Bathroom amenities
  • 2 televisions
  • Desk
  • Wi-Fi
  • Air conditioning
  • Bathrobe and slippers
  • Capsule coffee maker
  • Turndown service
RedLevel For Families - One-Bedroom Suite Resort View
  • RedLevel for Families benefits
  • Private terrace with garden view
  • Bedroom with double bed or 2 single beds
  • Living room with sofa bed
  • Dining table
  • Bathroom with whirlpool bathtub and separate shower
  • Bathroom amenities
  • Microwave oven
  • 2 televisions
  • Children’s movies
  • Games and video games
  • Wi-Fi
  • Air conditioning
  • Personalised minibar upon arrival
  • Nespresso coffee maker
  • Kettle
  • Bathrobe and slippers
  • Turndown service
RedLevel For Families - Two-Bedroom Master Suite Ocean View
  • RedLevel for Families benefits
  • Private balconies or terraces with ocean view
  • 2 bedrooms with king-size beds
  • Separate living room with sofa bed
  • Dining table
  • 2 bathrooms (1 with whirlpool bathtub and separate shower)
  • Luxury bathroom amenities
  • Refrigerator
  • Microwave oven
  • Dishwasher
  • 2 televisions
  • Children’s movies
  • Games and video games
  • Wi-Fi
  • Air conditioning
  • Personalised minibar upon arrival
  • Nespresso coffee maker and capsules
  • Kettle
  • Bathrobe and slippers
  • Turndown service

RedLevel

RedLevel

Guests staying in RedLevel rooms and villas are entitled to the following adults-only (16+) services:

  • Exclusive access to the adults-only RedLevel Lounge
  • Breakfast service
  • Snacks and drinks served throughout the day
  • Open bar at sunset
  • Business area with Wi-Fi, a library and daily newspapers
  • Access to a private pool
  • Access to 2 exclusive restaurants
  • Superior rooms with premium amenities
  • Special discounts at the spa
  • Butler service
  • Concierge service (including reservations, in-room attention, coffee capsule replacement upon request, aromatherapy, ironing service and more)
  • Private reception area
  • Preferential reservations in restaurants and other resort services
  • Private parking

Guests staying in RedLevel for Families suites and villas are entitled to the following services:

  • Superior room in Red Level for Families area
  • Private check-in
  • Welcome drinks
  • Red Level for Families concierge service
  • Whatsapp service (from 11am to 7pm)
  • Access to Red Level Family exclusive lounge from 11am to 7pm
  • Exclusive stay and play area in Mar de Nubes
  • 50% discount in baby club
  • Exclusive reserved area in infinity and family pools
  • Private breakfast area
  • Free parking
  • Free access to padel and tennis courts
  • Possibility to book activities one week in advance (suitable to availability of the outlets and activities)
  • Free ironing (two pieces per day)
  • Open bar for all the family
  • Free mini bar on arrival. Alcohol not included (replacement with extra charge)
  • One free spa circuit in our Clarins Spa (5 years old)

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the benefits on arrival at the hotel.


Facilities

Facilities

  • Swimming pools
  • Waterslides
  • Restaurants
  • Bars
  • Exclusive RedLevel lounges
  • 24-hour gym
  • Spa
  • Tennis court
  • Diving centre
  • Personal training services (local charge)
  • Activities and games
  • Entertainment, live music and shows
  • Sunbed service in beach area
  • Private parking
  • Beauty salon
  • 24-hour reception
  • Meeting and event services

*Please note that charges may apply to some activities and for the use of some facilities.


All-inclusive

All-inclusive

The Gran Meliá Palacio de Isora all-inclusive programme includes the following:

  • Breakfast served at Pangea Food Market
  • Lunch and dinner served à la carte style at Oasis or Agave
  • Dinner served à la carte style at L’Olio, Nami Asian Bistro, Oasis, Agave or Pangea Food Market
  • Guests staying for less than 7 nights are entitled to daily dinners in Pangea Food Market, as well as 2 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
  • Guests staying for 7 nights or longer are entitled to daily dinners in Pangea Food Market, as well as 3 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
  • Snacks served in the morning and afternoon
  • Ice cream
  • A selection of national and international drinks prepared by specialists in multiple bars (including juices, soft drinks, beers, and a variety of coffees, teas and cocktails)

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Dining

Dining

La Terrasse by Jorge Peñate

  • Local and international cuisine
  • Gourmet dining with fresh fish and shellfish dishes and a tasting menu
  • Serves dinner exclusively for RedLevel adult guests only
  • Dress code: Elegant

Le Bistrot Provençal

  • French cuisine
  • Serves a wide range of salads and snacks
  • Exclusively for RedLevel adult guests only

Oasis

  • Mediterranean cuisine
  • Specialises in rice and fish dishes

L’Olio

  • Traditional Italian cuisine

Agave

  • Authentic Mexican cuisine
  • Serves a wide variety of snacks

Duo Steakhouse

  • National and international meat cuts

Nami Asian Bistro

  • Asian fusion cuisine

Market Grill

  • International cuisine
  • Themed stalls and show cooking

Areia Beach Bar

  • Serves light meals

Offer Details

Up to 15% off

Up to 15% off
Up to 15% off. All savings are already applied to the prices shown when travelling between 1st June 2025 - 31st December 2025 **Blackout Dates Apply

Hotel Reviews
Google Logo 4.6 Google reviews (165)
D. S.
Avoid at All Costs – A Nightmare Disguised as Luxury Rating: ★☆☆☆☆ (1/5) We spent two weeks at Red Level Gran Meliá Palacio de Isora, expecting a premium, adults-only luxury escape. What we received was the complete opposite – a holiday filled with disappointment, frustration, and stress. Here is a full breakdown of what went wrong: ⸻ 🪰 1. Fly Infestation & Poor Hygiene The entire resort is overrun with horseflies and biting insects. They’re on sunbeds, in restaurants, even in food trays. The smell of sewage near some areas and the presence of bird droppings on furniture add to the disgust. You cannot sit or lie down anywhere for more than a few minutes without being attacked by insects. Hygiene standards are simply unacceptable. ⸻ 🧒 2. “Adults Only” Is Misleading – Children Everywhere This hotel is sold as Red Level Adults Only, but that’s only true for breakfast. For lunch and dinner, guests are sent to the main hotel with families and screaming children. This is not the exclusive, adults-only experience we were promised. In fact, it is a clear case of false advertising. ⸻ 💸 3. Hidden Costs Despite Luxury Upgrade Despite paying for the highest all-inclusive luxury package, we encountered: • Bali beds costing €200/day, even though they were included at other Meliá Red Level resorts. • Drinks chargeable in restaurants, even though they were free at the bar. • A “snack bar” for lunch offering only apples and cake. It’s shocking how much was excluded or restricted, even with the highest tier package. ⸻ 😠 4. Disrespectful Staff After Complaints After we voiced our concerns, we were treated coldly and ignored. Worse still, some waiters made derogatory remarks about guests in Spanish, assuming we didn’t understand. This is unprofessional, disrespectful, and absolutely unacceptable in any hotel – let alone a supposed 5-star luxury resort. ⸻ ⏳ 5. Chaos and Lack of Organization Long queues of up to 30 minutes at breakfast, unfriendly waiters, chaotic restaurants full of noise, and no real Red Level structure during the day. It felt like a budget resort at full capacity, not a premium 5-star experience. ⸻ 🧾 6. No Real Compensation We received an upgrade of our room, which we did not ask for – and which did not solve any of the actual issues. The room was fine. What we needed was peace, service, and the luxury we were sold. Instead, we received empty gestures, such as being offered a Bali bed for one day as if it were a gift, even though this should have been included. ⸻ 📉 7. Our Feedback Was Not Taken Seriously Despite multiple polite attempts to explain the issues, we were met with copy-paste responses and generic apologies. It became clear that honest feedback is not welcome here – it is ignored, downplayed, or blamed on third parties. We even heard from others that this is a known pattern. ⸻ Final word: We paid over €10,000 for what turned out to be a stressful, degrading experience. We spent most of our time in our room, just trying to avoid flies, chaos, and disappointment. This is not a luxury escape – it’s a highly overpriced trap. If Meliá does not address these issues soon, their brand reputation will collapse – and this hotel will be the reason. 🔴 Avoid at all costs. You will regret it.

Raymond Hill
The standards at this hotel are very high. It is one of the best hotels we have ever stayed at (includes Hawaii and Bali). I like the segregation of "adults only" and families. It enabled a peaceful, relaxing stay. (Note : Master Suites are located in the families area) Some pools are heated. We found the service excellent, attentive but not invasive (we were all inclusive) Looking forward to our next stay.

Liutauras Ceprackas
BE AWARE: If you have any respiratory issues, this hotel may not be suitable for you! The air conditioning system is plagued with black mold, and the smell is unbearable. Rather than addressing the source of the problem, they’ve opted to mask the odor with artificial fragrances, which essentially means they’re just poisoning their guests. (Check out the video I posted for proof.) Sea View?: Don’t expect the promised sea view—it’s more like a view of a concrete wall. If you want to see the sea, you’ll have to stand on a chair. Additionally, there’s no clear boundary or control over who can enter the "Red Level" area, which takes away any sense of exclusivity. Noise and Pool: To top it off, there was a party right outside our balcony, which made it impossible to relax. Also, the pool at the Red Level is at least 2 degrees colder than the adult pool at Gran Melia, although the service at the pool was decent. Overall, this hotel is definitely not what it seems, and I wouldn't recommend it based on my experience

suki bassi
Staff , facilities and location absolutely wonderful ! We were half board and had access to many a la carte restaurants which saved us the experience of over eating in the huge buffet ! Walks along the promenade were always a delight and loved the different classes during the day . The red level bubble is special and serine . Only issue were constant flies and birds in the food area . There needs to be an indoor space option on the ground floor where breakfast etc is served .

Thomas Schönefeld
The resort is attractively designed but located in a rather remote area. There are few opportunities for strolling or activities outside the hotel. However, for guests who wish to focus entirely on the hotel facilities, this location is ideal. Our room in the Red-Level section was generally well-equipped but in an unacceptable condition upon arrival. The bathroom still contained organic remnants from the previous guests. Despite our immediate complaint, it took two days for the cleaning to be carried out. Considering the room price and the luxury standards of the resort, this is absolutely unacceptable. As an apology, we were offered a bottle of sparkling wine, which we found inappropriate. However, we chose not to comment further on this. The prices for wellness services are significantly above average, even for a 5-star resort. In summary, while the resort has potential, substantial improvements are needed in terms of cleanliness, service, and pricing.


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BEST PRICE FROM Flight & Hotel
£1019pp
Jun 2025
£1129pp
Bed & Breakfast
Jul 2025
£1069pp
Bed & Breakfast
Aug 2025
£1109pp
Bed & Breakfast
Sep 2025
£1019pp
Bed & Breakfast
Oct 2025
£1029pp
Bed & Breakfast
Nov 2025
£1469pp
Bed & Breakfast
Dec 2025
£1379pp
Bed & Breakfast
Jan 2026
£1479pp
Bed & Breakfast
Feb 2026
£1579pp
Bed & Breakfast
Mar 2026
£1589pp
Bed & Breakfast
Apr 2026
£1309pp
Bed & Breakfast
May 2026
£1249pp
Bed & Breakfast
Jun 2026
£1269pp
Bed & Breakfast
Jul 2026
£1529pp
Bed & Breakfast
Aug 2026
£1729pp
Bed & Breakfast
Sep 2026
£1479pp
Bed & Breakfast
Oct 2026
£1639pp
Bed & Breakfast

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