Overview
Jet off for a magical holiday of a lifetime at RedLevel at Gran Meliá Palacio de Isora, a 5-star getaway on the southwest coast of the beautiful island of Tenerife, in the town of Alcalá.
With access to all of the fantastic facilities at ...
Jet off for a magical holiday of a lifetime at RedLevel at Gran Meliá Palacio de Isora, a 5-star getaway on the southwest coast of the beautiful island of Tenerife, in the town of Alcalá.
With access to all of the fantastic facilities at Gran Meliá Palacio de Isora, RedLevel guests are also entitled to a host of either adults-only (16+) or family-friendly benefits and services. Stay in the hotel’s most luxurious accommodation, surrounding yourself with cutting-edge design, complete comfort and superb amenities which include the longest infinity pool in Europe. There is a sumptuous spa for head-to-toe pampering, a state-of-the-art gym for keeping in shape, and a choice of top-class dining venues to savour local and international cuisine. Other superb features include a lovely sandy beach just a stone’s throw away, a tennis court and a wonderful programme of evening entertainment. The resort offers jaw-dropping views of Mount Teide, the Los Gigantes Cliffs and the island of La Gomera.
Red Level for Families Suites and Villas are available offering a luxury service for families with children under 16 years staying at Gran Melia Palacio de Isora.
How far is the nearest beach?
RedLevel at Gran Meliá Palacio de Isora is next to a sandy beach.
Distance from resort centre
A variety of shops, bars, cafés and restaurants are within walking distance of the resort.
Distance from the airport
Tenerife South Airport is approximately 36km away from RedLevel at Gran Meliá Palacio de Isora.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "24-Hour Gym")
Gym
![Beach]( "Beachfront Location")
Beach
![Parking]( "Private Parking")
Parking
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Kids Club]( "Kids Clubs")
Kids Club
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly Areas")
For Families
![Waterpark]( "Waterslides")
Waterpark
RedLevel Deluxe Room
- Adults-only RedLevel benefits (16+)
- Private terrace with garden view
- Double bed or 2 single beds
- Chaise lounge
- Bathroom with shower and bathtub
- Bathroom amenities
- Television
- Wi-Fi
- Air conditioning
- Bathrobe and slippers
- Coffee and tea service
- Turndown service
RedLevel Deluxe Room Ocean View with Whirlpool
- Adults-only RedLevel benefits (16+)
- Private terrace with whirlpool and ocean view
- Double bed or 2 single beds
- Chaise lounge
- Bathroom with shower
- Bathroom amenities
- Television
- Wi-Fi
- Air conditioning
- Bathrobe and slippers
- Coffee and tea service
- Turndown service
RedLevel Villa with Private Pool
- Adults-only RedLevel benefits (16+)
- Private garden with heated pool, Balinese bed and gazebo
- Double bed or 2 single beds
- Lounge with chaise lounge
- Dressing room
- Bathroom with whirlpool bathtub and jet shower
- Bathroom amenities
- 2 televisions
- Desk
- Wi-Fi
- Air conditioning
- Bathrobe and slippers
- Capsule coffee maker
- Turndown service
RedLevel For Families - One-Bedroom Suite Resort View
- RedLevel for Families benefits
- Private terrace with garden view
- Bedroom with double bed or 2 single beds
- Living room with sofa bed
- Dining table
- Bathroom with whirlpool bathtub and separate shower
- Bathroom amenities
- Microwave oven
- 2 televisions
- Children’s movies
- Games and video games
- Wi-Fi
- Air conditioning
- Personalised minibar upon arrival
- Nespresso coffee maker
- Kettle
- Bathrobe and slippers
- Turndown service
RedLevel For Families - Two-Bedroom Master Suite Ocean View
- RedLevel for Families benefits
- Private balconies or terraces with ocean view
- 2 bedrooms with king-size beds
- Separate living room with sofa bed
- Dining table
- 2 bathrooms (1 with whirlpool bathtub and separate shower)
- Luxury bathroom amenities
- Refrigerator
- Microwave oven
- Dishwasher
- 2 televisions
- Children’s movies
- Games and video games
- Wi-Fi
- Air conditioning
- Personalised minibar upon arrival
- Nespresso coffee maker and capsules
- Kettle
- Bathrobe and slippers
- Turndown service
Facilities
- Swimming pools
- Waterslides
- Restaurants
- Bars
- Exclusive RedLevel lounges
- 24-hour gym
- Spa
- Tennis court
- Diving centre
- Personal training services (local charge)
- Activities and games
- Entertainment, live music and shows
- Sunbed service in beach area
- Private parking
- Beauty salon
- 24-hour reception
- Meeting and event services
*Please note that charges may apply to some activities and for the use of some facilities.
All-inclusive
The Gran Meliá Palacio de Isora all-inclusive programme includes the following:
- Breakfast served at Pangea Food Market
- Lunch and dinner served à la carte style at Oasis or Agave
- Dinner served à la carte style at L’Olio, Nami Asian Bistro, Oasis, Agave or Pangea Food Market
- Guests staying for less than 7 nights are entitled to daily dinners in Pangea Food Market, as well as 2 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
- Guests staying for 7 nights or longer are entitled to daily dinners in Pangea Food Market, as well as 3 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
- Snacks served in the morning and afternoon
- Ice cream
- A selection of national and international drinks prepared by specialists in multiple bars (including juices, soft drinks, beers, and a variety of coffees, teas and cocktails)
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
La Terrasse by Jorge Peñate
- Local and international cuisine
- Gourmet dining with fresh fish and shellfish dishes and a tasting menu
- Serves dinner exclusively for RedLevel adult guests only
- Dress code: Elegant
Le Bistrot Provençal
- French cuisine
- Serves a wide range of salads and snacks
- Exclusively for RedLevel adult guests only
Oasis
- Mediterranean cuisine
- Specialises in rice and fish dishes
L’Olio
- Traditional Italian cuisine
Agave
- Authentic Mexican cuisine
- Serves a wide variety of snacks
Duo Steakhouse
- National and international meat cuts
Nami Asian Bistro
Market Grill
- International cuisine
- Themed stalls and show cooking
Areia Beach Bar
RedLevel
Guests staying in RedLevel rooms and villas are entitled to the following adults-only (16+) services:
- Exclusive access to the adults-only RedLevel Lounge
- Breakfast service
- Snacks and drinks served throughout the day
- Open bar at sunset
- Business area with Wi-Fi, a library and daily newspapers
- Access to a private pool
- Access to 2 exclusive restaurants
- Superior rooms with premium amenities
- Special discounts at the spa
- Butler service
- Concierge service (including reservations, in-room attention, coffee capsule replacement upon request, aromatherapy, ironing service and more)
- Private reception area
- Preferential reservations in restaurants and other resort services
- Private parking
Guests staying in RedLevel for Families suites and villas are entitled to the following services:
- Superior room in Red Level for Families area
- Private check-in
- Welcome drinks
- Red Level for Families concierge service
- Whatsapp service (from 11am to 7pm)
- Access to Red Level Family exclusive lounge from 11am to 7pm
- Exclusive stay and play area in Mar de Nubes
- 50% discount in baby club
- Exclusive reserved area in infinity and family pools
- Private breakfast area
- Free parking
- Free access to padel and tennis courts
- Possibility to book activities one week in advance (suitable to availability of the outlets and activities)
- Free ironing (two pieces per day)
- Open bar for all the family
- Free mini bar on arrival. Alcohol not included (replacement with extra charge)
- One free spa circuit in our Clarins Spa (5 years old)
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the benefits on arrival at the hotel.
4.6
Google reviews (103)
Courtenay Watson
Absolutely awful.
A beautiful hotel aesthetically in some places (central plaza area, large saltwater pool) but let down by absolutely everything else and most definitely not a 5star hotel.
We came away as a family with our 13month old baby and paid for Red Level for Families around £450/night in Nov 2023. Not worth the money at all.
The food was AWFUL - I'm not a fussy eater at all but my husband and I both got food poisoning from the pool side restaurant where all the food looked like it had come out of the freezer and even the chips were disgusting. We were both vomiting for the first night of our stay there so not a great start to holiday. The sushi restaurant was pretty poor - quality of food was what you'd buy off the shelf in a supermarket but at high end hotel restaurant prices. Room service was AWFUL - soup looked and tasted like it has come out of a can. I wish we'd ventured out of the hotel from day one to nearby local restaurants which were cheaper and a world apart in quality. I reported these issues and was offered a free meal at the hotel (which obviously I didn't really want to put myself through) and so the hotel agreed to knock some of our food bill off but this never happened - and when I chased at checkout and afterwards noone did anything about it. I wouldn't have expected this food or service at a 3star hotel let alone a 5 star one.
There was extreme weather when we were there which caused a lot of flooding in the hotel (yep...) with red level for families area having to close as water was coming through the electrics - we were told we would be contacted about some compensation at the time but this never happened either.
Even if the food had been ok and there hadn't been extreme weather, I would still not recommend staying at this hotel. The pools (including the "heated" kids pool) were all very cold and so basically empty the whole time - this level of hotel should pay up to heat some of its pools!! The red level for families area was at a premium but was literally just a playroom - that level of price point I would have expected some activities for the kids like a disco, arts/crafts session, etc.. there was none of this so it was pretty boring after one visit. Amongst other things I would expect at a 5star hotel missing - tiny amounts of water left in the room every day which meant we had to go down to the bar at night and order some for bed (ridiculous).
Finally, at the spa (which children could also use) there was a swinging glass door which accelerated as it shut - I broke my finger in 3 places on this door and had to spend a day in hospital. My massage which I had before the incident was knocked off the bill as an apology, and quite frankly whilst I could have sued them my main concern was ensuring the door was fixed so no child could hurt themselves on it in the future - I have chased several times over the last few months to check if this has been fixed but noone has responded to me.
And despite writing all of this in a formal email complaint after my visit no member of staff has done anything to try to compensate us for any of the inconveniences (and genuine illness/injuries) suffered there.
Hugely disappointed in the Meliá group and this hotel.
Patricia Child
Lovely hotel, happy, smiling staff to welcome & look after you. Great setting next the sea.
We were very impressed by the cleanliness & sustainability attitude in this hotel plus a general absence of litter on this beautiful island which is a lesson to us here in the UK!
He sido mimada en este hotel
Francis Caestecker
My partner and I stayed 2 nights in Red Level Meliá in early November 2023. The staff are very friendly with great service and the spa is great. This was our first experience with Meliá as relatively seasoned travellers in luxury hotels.
It’s the first time I leave a negative review for a stay.
My main complaint is the room. We had a deluxe ocean view room for approximately 800 euros per night.
This is a price level where you expect excellent quality. However, the room did not have a partial ocean view as advertised and on the second night the bed smelled like cigarettes. Neither me or my partner smoke. We mentioned the sea view to staff, where they offered a beverage as compensation. I politely declined.
Conclusion: Meliá offered us a room in a price category they cannot achieve to meet. Either it is a ripoff or poor quality. Either way my trust in the brand has been eroded and I sadly won’t return.
Henry Streatfeild
We stayed at the red level garden view for three nights in early December. £320 per night b&b. The room and red level pool area were both lovely and warranted the five star aspect of the hotel. All the staff we encountered were also very friendly. A few small issues which for a five Star hotel should be addressed. We arrived at 11am after travelling from London at 4am. Understandably time is needed to get the room ready (3pm) however showers/changing facilities were not provided for the four hour wait by the pool in winter clothes (we stripped off but not relaxed etc. The lunch food at the main Melia hotel was 3 star at best as were all the drinks (coffee from a capsule, concentrate orange juice, lunch option by the pool of fries or burgers only) and cocktails which were again not five star hotel quality. Upgrade to the tvs also needed. Small things but makes a huge difference between four and five stars especially for a couples retreat.
Sara Allen
The resort was fantastic and I can't wait to go again. In context, four mums having a kidfree break for a few nights. The resort is high-end and feels luxurious. The pools are great, there's an adult only, a kids only, a quiet pool, and finally a huge infinity salt water pool, the biggest I've ever seen. The gardens and landscaping are really well done and make you feel you're in the tropics. The Red Level breakfast area makes you feel like you've stepped onto a film set; there was a beautiful flower arch and a violin playing in the background by the entrance. The main breakfast menu was made to order, and there was an accompanying buffet with pastries, fruit, plus a multitude of other things to sample. We tried the buffet in the main hotel another morning, the food was tasty and plentiful, lots of variety, but unfortunately, we had been spoilt by the red level breakfast experience and its exceptional ambience. We had dinner at the buffet in the main build one night. Everything I had was tasty and good quality. Overall , this has been my favourite short break ever! the cherry on the top was the staff. Every single employee we met in the Red Level was genuinely kind and so helpful. They really enhanced the whole experience. Cannot recommend this place enough!!!!
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