Railay Bay Resort and Spa

Hannah Liu

We stayed at this resort during peak season, so we paid peak-season prices—but it was completely worth it. I’d come back to Krabi again anytime, peak season or not. The single-building cottage setup is great. It felt private and personal, and the courtyard sun beds were perfect for relaxing without feeling surrounded by other guests. At night, it was a surprisingly great spot for stargazing, and during the day it made drying swimsuits easy. Breakfast was a highlight too—having a delicious buffet right by the beach in the morning was amazing. The food, atmosphere, and even the music brought back that “vacation feeling” instantly. The location was very convenient, with good restaurants and shops nearby, and Phra Nang Beach was closer than from most resorts. The resort’s boat service was smooth and efficient, and the lounge area was a comfortable place to cool down before departure.

Jonathan Goldsmith

Check in staff were very polite. Breakfast was included and that was excellent right on the Beach. Hotel has 2 pools and one is right on the beach which was a big plus. Sadly no staff appeared to be looking after the pool and some guests didn’t remove their empties so pool area became dirty during the day. Overall the staff were not attentive or useful other than the maids doing the rooms who were delightful. If I ran this hotel I would be training the staff to be much more interested in their guests during the day and how they could make the stay better. For the price point I wouldn’t recommend.

Erika Gudnason

We stayed here for three nights. First, the location is excellent — the pool is right on the beach, with direct access to the ocean, which is a big plus. Unfortunately, the rooms were the biggest downside. We were very excited about our villa based on the photos, but it was a disappointment in person. The room felt dated and poorly maintained. There was an unpleasant scent when we arrived, which was addressed with a small candle rather than a proper fix. The outdoor bath/pool area was particularly concerning — it was dirty, with visible algae in the water features. The pillows were also extremely uncomfortable, more like large decorative cushions than proper sleeping pillows. Staff were okay overall. While they didn’t assist us with booking tours (we had to go through another resort), they were quick to bring fresh towels when requested. Breakfast was included and was fine — a standard resort offering. Overall, given the price point, we wouldn’t recommend this property.

Despina Dadarou

Our stay at this hotel was disastrous from start to finish. Upon arrival, we found two rooms priced at €202 on Agoda. Before completing the booking, I asked the receptionist if there was a better rate for a direct reservation — as a hotel owner myself, I know this is usually the case. Instead, she quoted us €400 and at the same time raised the price on the platform from €200 to €400. About 15 minutes later, the price dropped back to €200, and we booked through Agoda. This was an extremely unprofessional and misleading practice. Later, we asked the hotel to arrange a driver to take us to dinner at another hotel for 2,000 baht. On the way back, the driver arrived 45 minutes late, leaving us waiting on the road with no explanation or communication. The final straw was at check-out. We requested transportation to the airport and were told everything was arranged. When it was time to leave, we were suddenly informed that there was no boat available, which caused us to miss our flight to Koh Samui. We had to go to the pier ourselves to try to find an alternative. As if that wasn’t enough, when we were leaving the hotel, the receptionist had the audacity to claim that we had not paid the 2,000 baht transfer, which had already been paid, and tried to charge us again. It is truly a shame, because the hotel is located in a beautiful spot on Railay Beach, but the staff is disorganized, unprofessional, and completely unaware of how to properly manage guests. Unacceptable experience. I would never recommend this hotel.

αλεξανδρος Μπαγκης

Unfortunately, our experience was very disappointing and unprofessional. Upon arrival, we were informed that there was no availability, even though we could clearly see available rooms on Agoda at the same time. When we pointed this out, the staff simply told us to book through Agoda instead, which shows a serious lack of organization at the reception. Later, we booked a dinner with the hotel’s transfer service, which was charged at nearly ten times the normal price. Despite this excessive charge, the driver left us waiting for almost one hour at the pickup point and even blamed the hotel he was cooperating with. The following day, when we wanted to check out, we were asked to pay again for the transfer that we had already heavily overpaid. A scene was made at the reception, and only after checking the security cameras did they realize it was their mistake and finally apologized. Nevertheless, we were delayed by one hour at check-out due to this situation. For a hotel of this level, the reception should be far more organized, professional, and respectful towards guests. I am very disappointed and will never return due to the unprofessional and offensive behavior we experienced