R2 Rio Calma Hotel

MFW PRG

We stayed here for one week during spring break with our family of six. We chose this place because the hotel looked very beautiful, and indeed it was. The pool is large and well-proportioned, offering a nice place to relax. The atmosphere was very beautiful, though some areas were closed for renovation. However, we were quite disappointed by many aspects of the service system, as follows: 1. It took more than 30 minutes to check in for two rooms (actually 45 minutes). 2. The map directing us to the rooms was confusing. 3. The restaurant was small and couldn’t accommodate the number of guests staying. It was very difficult to find an empty table, and there were no large tables arranged for big families, unlike other hotels we have experienced. 4. The kitchen staff seemed upset for some reason; they didn’t smile or greet us. 5. You cannot get your own drinks from the machine; you must wait for a staff member to take your order at the table. They only come once, so if you want a second or third drink, I recommend ordering them all at once. 6. The biggest problem was the staff clearing plates. It seemed like they were understaffed, causing significant delays. 7. At the outdoor bar, you must wait for a staff member to come to your table to take your order—you cannot order directly at the bar. On the first day, we waited 10 minutes with no one coming. We then stood at the bar counter to order, but when they realized we wanted the drinks brought to the table, they told us to sit and wait at the table again. We politely complied and waited nearly 10 more minutes, only to see a black male waiter take the order from people who arrived after us. Our family’s patience ran out after over half an hour without getting any drinks. After that, we never visited that bar again during our stay! If the service system could be improved, it would be great because your hotel is truly beautiful.

Christina Spielmann

I was in Fuerteventura for five days in 2023 after the death of my grandmother. I spontaneously booked half board and I have to say it was the best decision I made. The hotel is a bit out of the way and you have to walk about 20-30 minutes to the center of the village, but it was fantastic. The massage was very relaxing and the pool was refreshing. There is even a shuttle that picks you up in the morning and takes you to the Oasis Wildlife. The staff are very friendly and always help where they can. The buffet in the evening has endless choices and the same goes for breakfast. I was able to relax well during the difficult time and can recommend it to everyone.

ahmad hakmi

The hotel was really nice and the view of palmas and ocean was gorgeous. The service is hit and miss sometimes, had to deal with 2 rude workers during our 1 week stay but overall the workers were nice. Currently there is no access from the hotel to the beach but its under construction. The location is a bit far from airport and the main city attractions but we had almost everything we needed on our holiday in the hotel itself. Room was nice nothing special but definitely not bad. We had the all inclusive offer and food and drinks were tasty and nice no complaints there at all. Had a weird situation were a bartender got my wife’s name from the system and added her on instagram but we ignored it. With all that taken into consideration we still had a great holiday there and would recommend this hotel

Ariel Zgórski

R2 Rio Calma is a really nice hotel. The food was ok, the swim pools are great, the view is amazing. I loved the nights when there was live classical music in Lobby (every night). Also huge plus for Netflix / Disney etc. From the bad parts - some parts of hotel were closed (Eden, couple of outside bars). The hotel overall is a bit outdated and the gym could be better (wonderful in next R2 Rio. Overall I am very satisfied :)

Kathleen Dyos

In my eyes this hotel isn't 4 star due to the staff and the sick/ sewer smell that seemed to get worse by the end of the week. Positives the hotel is stunning the pools, the main building glass lift. These are the only positive of the resort There is no private beach, or mini golf which was advertised to us. The hotel beach is under construction. The nearest beach is 10/15 mins away. Restaurants is a shamble, everything is everywhere. There is not enough cutlery, glasses or plates. Simple solution buy more. There isn't any seats if it rains or you come prime time. We had turkey that wasn't cooked properly. Waiters see you as a issue at first I thought maybe it's down to Brits behaving badly abroad but it was all people from different background. Everything is too hard for them they don't want to clear tables, you wait for glasses for your drink. Bar staff were the same with constant eye rolls I even started talking to them to see if that helped it didn't. They are either very short staffed and stressed all the time or someone purposely hired miserable staff. Entertainment was ok with a 20 mins mini disco. The entertainment man who done a hat act was lovely and polite. He interacted with the kids. There are no shops near with the nearest supermarket 30 mins walk. Obviously you can get taxi for less time. Beds are rock hard which is preference. I asked for mattress topper they delivered 2 but we had 3 beds. So I requested another one twice and it never turned up. When you speak to reception they treat you like a burden so I didn't go back. The positive is the swimming pool and look of the hotel even when checking out there was no hope you've enjoyed your stay. It was this is your room charge cash or card that's it! Do you need a receipt! There was no hospitality! Staff all need training!