Puente Romano Beach Resort and Spa

Tim Bradowski

We stayed at Puente Romano for a week, and overall it is a mixed experience. Some areas truly impressed us, while others fell short for a resort of this calibre. Firstly, what an amazing resort. You really feel like you are walking through a botanical garden. The grounds are beautifully maintained, and the atmosphere is serene and luxurious. The restaurants are outstanding, and the breakfast selection can easily satisfy even the pickiest eaters. The facilities, including the pools, tennis club, and beach, were all excellent, and we genuinely enjoyed spending time around the property. However, the room experience was disappointing. For a hotel of this standard, I expected more attention to detail. The handheld shower head is mounted far too low, which means you are forced to use the rainfall shower instead. Unfortunately, the water temperature between the two was very different, with the handheld being much hotter, which was uncomfortable when switching. The bathtub showed visible signs of wear and even some mould, so we decided not to use it. The towel rail setup is also poorly thought out, as there are only two hooks, both used for bathrobes, leaving nowhere to hang towels. The steamer and board were a nice touch, but there was nowhere practical to set them up. The coffee cups in the room were very pretty, but they did not fit the coffee machine, which made it almost impossible to use without spilling. One night, we had a terrible experience when our room key stopped working at around 1 a.m. I had to walk to reception, after a few drinks, to reactivate the card, but when I returned, it still did not work. After calling the hotel and being transferred twice, concierge eventually sent someone with a new card about 25 minutes later. The receptionist’s handling of the situation was shockingly poor. Another issue was the language barrier. For a five-star resort that hosts international guests, I expected staff to have a reasonable level of English. On multiple occasions, I had to repeat myself several times for simple requests such as asking for a buggy at checkout. A mix-up at the tennis club was particularly frustrating, as I booked two padel courts but was told I had booked a tennis lesson instead. Lastly, service at Six Senses breakfast one morning was chaotic. After being seated, we asked three different staff members for coffee. It took around 15 minutes before it finally arrived, twice. I understand that breakfast can get busy, but either more staff or better coordination would make a big difference. Overall, Puente Romano is a stunning resort with world-class facilities and dining, but the service inconsistency and room maintenance issues really let it down. With a few improvements in staff training and attention to detail, it could truly live up to its five-star reputation.

HELLO BEAUTY

✨ A top-notch experience in Marbella! The atmosphere is absolutely enchanting – lush gardens, elegant Andalusian-style architecture, and a relaxing yet refined vibe. The rooms are spacious, impeccably maintained, and every detail reflects high standards of comfort. The service is flawless – attentive, discreet, and always available staff. The location is perfect: between the Golden Mile and Puerto Banús, just steps from the beach and great restaurants. We’ll definitely come back! 💫

Louis L

Beautiful resort with very nice landscaping. Rooms don't have good noise isolation and are a bit subpar for the hotel. Many good restaurants. Kids club isn't great.

Brian Tran

Beautiful facilities, tennis courts are very well maintained. The staff is friendly. Parking can be tricky as they’re not enough spots.

Sophie Jordan

We are currently staying here untill Saturday. Do not stay here with children. There is nothing to do. The kids club is an extra charge & it’s an absolute free for all mess. I understand children play, but this looked like it has no structure atall compared to many other kids clubs we have visited. We originally booked Nobu hotel but the room was incredibly tired & filthy. There were no other rooms so we’ve been moved to Puente Romano. While the reception staff have done what they can, I am shocked, disappointed & let down by the overall hotel experience. 2 days in a row there has been no water in the room & we’ve had to ring almost everyday to request more, we have a young baby with allergies - water to mix with her porridge & formula are essential. We paid 20euros for a single BANANA to mix into the porridge. A screaming hungry baby waiting for water to be delivered is stressfull. It’s not what we expect for the price we’ve paid. Everything is very tired looking, pillows are so flat you need 3 at least. Bedding is old & thin. The mattress is definitely old & worn. Pool service might aswell be non existent. It’s also very small. Impossible to get a sunbed & need to flag someone down for anything. Not once have we been asked if we want anything. We have stayed many times before without our children & we’ve loved the experience, you wouldn’t need to lift a finger & generally felt the 5star price. The overall area is very worn. Beach, don’t bother. Sunbeds are old plastic things. Very small & looks more like a public beach. Rooms are mixed with residential properties, I can’t say I feel the safest. Stairs EVERYWHERE, using a buggy or wheelchair is impossible unless you have someone to help you - staff aren’t scattered on the grounds as much as needed. I wish we knew this before booking. We have stayed worldwide in 5star hotels, we understand what it takes to be a 5star experience - unfortunately the price does not reflect the hotel atall & we’re truly heartbroken how much this has cost for the time we’re having.