Porto Platanias Beach Resort & Spa

Rachel Swift

We were moved from the village resort to the beach resort due to being under subscribed at the end of the season. We were worried as we booked there for the water park but on jet 2 looking into it they were keeping the park open with the rest of the resort shutting. Fine print though states both resorts have to pay extra for the water park at €15 per person. We did use it one day and as the resort was shut there was only one other family there, only downside was we couldn’t use the shop as it had closed down for the season but the main rd is very close. The beach resort is lovely, clean and the rooms are clean and can be cleaned daily. The food is lovely but it’s the same things every night with a very small variation so does get a bit boring by day 5-6. Pools are very cold apart from one which is heated. Beach is on the doorstep but you have to pay for the beds and drinks. If you’re a white wine drinker, find something else, it’s not nice. Buses to chania are very frequent but very busy so be prepared to wait as they will just drive on.

Super Vegan

I am extremely disappointed with my stay at this hotel. It is definitely not a five-star property – at best, it could be rated three stars due to the lack of professionalism among the staff and the overall poor management. During my stay, I experienced unacceptable behavior from hotel employees, which should never happen in a place that presents itself as a luxury resort. In addition, the food on the buffet was repeatedly mislabeled or not labeled at all, creating a serious risk for guests with food allergies. Overall, this was a deeply disappointing experience. For the price and the promises of a five-star standard, I expected much more. Unfortunately, I cannot recommend this hotel to anyone who values professionalism, safety, and respect for guests.

Mioara Zainea

Total disappointed - definitively not a 5*... maybe maximum 3*! A 5-star hotel should never present guests with walls in poor condition, peeling doors, broken tiles, or require maintenance work immediately after check-in. We fully paid for a 5-star service, but the comfort level experienced was closer to 3 stars. The location and the spa resort was great (but not free), but food and rooms details are not recommended. What disappointed us most was not only the condition of the room, but also the lack of a truly customer-oriented attitude from the management and reception team. If you are looking for a luxury 5* hotel to relax, Not recommended - RUN!

Gheorghe Cojocariu

⭐ 2 out of 5 I stayed at this hotel recently and unfortunately, my overall experience was disappointing — despite a few positive aspects. The good: The location is great. The hotel is clean and well-maintained. The food is decent, although it could definitely be improved. The bad: There’s a daily charge for using the in-room safe — which should be included in the price at a hotel of this level. The room does not have an iron, which can be inconvenient for longer stays. Sunbeds and umbrellas on the beach are not free — you have to pay extra for them. The worst part of my experience was related to the booking. I made my reservation through Expedia, and I clearly paid for an All Inclusive package. However, when I arrived at the hotel, I was told I only had Half Board. It turns out the hotel uses a misleading practice: the booking confirmation email does not specify whether your reservation includes All Inclusive, Half Board, etc. It only shows the room type, number of people, and your name — which can easily cause confusion or worse, be used to deny what you actually paid for. I felt tricked — I trusted Expedia and didn’t double-check the confirmation email in detail, and that was a mistake. I believe this is a form of dishonest behavior from the hotel, and it left a very bad impression. I hope this helps other travelers avoid the same issue. Be very careful and double-check everything when booking this hotel.

Cosimo Coffa

Amazing hotel in a great location Fantastic amenities, delicious and a large selection all u can eat breakfast buffet. On a beautiful beach with comfortable loungers & umbrellas. Spacious rooms with large TVs. Very good WiFi. Great restaurants on the property and 100s more on main Street. Only 25 minutes by car to Chania Old Town and 1 hour & 25 minutes from world famous Kalafanissi Pink Sand Beach. Highly recommend!