Phuket Emerald Beach Resort

Ana Cano Roman

Our experience at the bar was absolutely exceptional thanks to Bright and Pla. From the moment we arrived, their warmth, attentiveness and genuine care made us feel incredibly welcomed. My friend and I have never felt so well taken care of — they truly went above and beyond in every possible way. Bright was exceptionally friendly, always checking in on us with the perfect balance of professionalism and kindness. His energy made the atmosphere feel fun, relaxed, and special. Pla was just as amazing — thoughtful, attentive, and incredibly sweet. She made sure we had everything we needed before we even had to ask. Her service felt personal and heartfelt, and it made the night unforgettable. Both of them created one of the best hospitality experiences we’ve ever had. Their teamwork, their smiles, and the way they treated us with such respect and warmth made the entire night perfect. We are genuinely grateful for them. Bright and Pla turned a simple night out into a memorable experience, and we would come back again just because of their outstanding service. They truly deserve all the recognition.

Fiqri Hanafi

Title: Full Facilities, Unbeatable Location, and Amazing Service! This hotel boasts full facilities and an unbeatable location in Karon Beach. The convenience here is unmatched: we were just in front of the beach, right next to Karon Plaza, and had a 7-Eleven directly opposite the hotel, with a delicious Thai pancake stall operating right in front of it only during the night! The in-compound parking was also a huge plus. The facilities are amazing—the pools are incredible, especially for kids, with great slides and water features. The pool access rooms are definitely worth booking for that extra convenience! A special thank you to Manager Dave Ramadhan, whose great help and welcoming attitude made our stay even more memorable. Important Notes for Travelers: * Breakfast was decent ("ok, nothing fancy") but served its purpose. * The hotel does serve halal food options at breakfast, but some items are not halal, so please exercise caution. * While there are many restaurants nearby, finding a variety of dedicated halal food is tough (mostly kebabs and standard fare). 🚗 General Travel Tip: > Whoever is driving in Phuket should take extra caution with traveling time and planning from each point, as traffic in Phuket is a nightmare. Be sure to factor in significant extra time for all road journeys. > Overall, the superb location, stunning pools, and the comprehensive range of facilities, combined with excellent service, make this an easy five-star recommendation, especially for travelers with children.

fendi sulaiman

Amazing place for a family holiday. The rooms were absolutely gorgeous & the pools are amazing — clean, spacious, and perfect for both kids and adults to enjoy. Our kids absolutely loved them and spent hours having fun! I was thoroughly impressed by the staff friendliness and care. Especially Yusoh, one of the pool staff, who was extremely helpful and made our kids pool sessions enjoyable and safe in every way. Highly recommend this for families who want a fun and comfortable vacation.

Vincent

On our most recent family trip staying at the Phuket Emerald was a delight, friendly staff fantastic facilities amazing pools and slides. The on-site beauty spa was wonderful for kids to feel pampered. The fantastic kids club Emerald club was amazing and hard to keep the kids away from my daughter wanted to spend all her time at the kids club, one of the best kids clubs we've experienced great play areas lots of activities for the kids to keep them entertained. A special thank you to the staff Nee, Gam, Cream, Sunny and our favourite the green turtle were amazing with my daughter. The hotel restaurant Wai wai was great the staff made it extra special the food and beverage manager Simon was superb always with a smile greeting us and ensuring everything was top notch. Anny one of most friendliest staff members of the restaurant was super fantastic with our family and can't thank her enough for going the extra mile for us. The room were fantastic being a newly built hotel everything was clean and well presented the housekeeping lady was so great in ensuring everything was up to date. Highly recommend the Phuket Emerald definitely the hotel we choose when visiting Phuket next.

Jaime Wong

Update: Booked our 5 night stay via brand website. Booked 2 rooms for 4 Adults. We have a total of 3 Adults and 2 Children 12yo and 7yo. According to their Child policy, 1st child (11yo and below) should be included in room rate. However, as we booked for 4 Adults (2 rooms), we were being charged for our 7yo child because my they consider my 12yo as the 1st child. Even when we told them they overcharged us, they insisted that it was right to charge us as there was a 2nd child. Asked for clarity from Reservation, however only FO was trying her best to clarify and assist on behalf. Asked for Management (GM, HM, EAM and DOSM) to follow up and again, unfortunately no follow up as we're checking out. Eventually, FO agreed to return the charge. As such, this is still a great family friendly 5 star hotel. Ground staff were friendly, welcoming and accommodating. We would definitely return but have to take note of their wording and pricing in their T&C. Lastly, K Da Aem at the pool bar was excellent. She was attentive and prompt!