Phoenix Sun Hotel

Annaleigh Soderberg

Rooms were nothing like the photos. nobody spoke any English (I'm not so uncultured to assume they would be fluent, however when accommodating international guests it seems odd to not be able to communicate. Our room was full of ants, very run down and grubby, mould all over and despite trying multiple times, nobody could understand our complaints. The beds were solid as a rock and we had only one awful pillow each and even the double bed had one regular blanket and then one spare scratchy brown one which couldn't cover two. We had just one coat hanger and one half of a toilet roll, we gave up asking for more in the end so just bought some. The sink took over 10 minutes to drain as it was so blocked and the whole bathroom was filthy, there were holes in the walls, shattered floor tiles and it just looked very tired. The food was terrible, no labels on anything and the same old thing day after day. Breakfast had no pastries, no toast, just lots of salads, a few cheeses and very reformed slices of meat and chips. Drinks were all served in the thinnest plastic cups known to man so kids were spilling them all over and not one person could understand my request for Diet/Zero/no sugar versions, I even tried Google translate with no luck. The snack bar serves just one item each day along with fries. There was no ice cream or anything without an extra cost. Pool was good, however all the activities were only in Turkish and so we found it difficult to join in. I have stayed in much nicer, cheaper and less star hotels. Our balcony was a large concrete slab, we only had large glass door, which faced a wall and a pile of rubbish, no windows, no chairs or anything.

Gerda V

The main idea is attitude😉 realizing that this hotel's offers are really cheap and reading comments on Google, Booking and elsewhere you can't expect much. Lots of greenery and space for beautiful photos, quite a good main pool, maintained, cleaned, toilets are also maintained. The children really liked the pool, water slides are turned on for an hour in the afternoon, but there is no person supervising. A snack bar is open by the pool from 11 am and 3 pm (Turkish snack in the morning, burgers or panini in the afternoon), the bar is open from 10 am to 6 pm. Helpful bartenders, local drinks undiluted. The maids clean the rooms according to your wishes, we only changed towels and replenished supplies. Food. Breakfast is poor, lunch and dinner are more varied, more focused on Turkish cuisine, but you can definitely eat a hearty meal. (Tourists accustomed to English breakfast will be disappointed, they especially complained that they only eat fries). In the evening, they grill fish and chicken. There is little fruit, but there is always fresh watermelon. We did not get food poisoning, although after reading the comments I brought a lot of medicine, but neither the adults nor the children needed it. We changed rooms because we did not like the first one they offered. The second one was fine. The room is simple, but the beds are quite comfortable, the air conditioners work. We brought insect repellent 🙈🙈, but we did not need it. One child is allergic to dust mites and often needs medicine in hotels after 2-3 days, I was surprised, but he did not even sneeze here 👌🏻 We could dwell on the need for cosmetic repairs, it would be needed in many places, but it did not bother us. Many stairs, no elevators, one of the managers (who oversees the dining room and bars) is very rude, rude to guests and staff, but all the other staff are very helpful, cheerful, clean, running around, trying to remember little things about the guests. The evening program is short, but interesting, every evening is different. About 1 km to the sea., the coast is dirty, didn't like it, so we used the pool, booked a boat trip👌🏻 Considering the price, we had small bills for tips and everything was really taken care of. Audience: 30% Turkish, 20% English, 20% Polish, a little bit of everyone else, there were also Germans and Swedes. The evening is quiet, the program ends around 11 pm. Not too many drunks are seen, no one is fighting or shouting, music can be heard a little from the city.

Zoe L

First time at this hotel and we loved it . We loved the area and the food was lovely . The pool was the best , it’s so big and the slide is brilliant. The pool snacks were also amazing The entertainment is amazing thanks to the entertainment manager, thanks to his incredible team. We had the best holiday

Shalavijas

I recently stayed at a budget-friendly hotel in Bodrum and was pleasantly surprised by the overall experience. While the food was just okay—not bad, but nothing too special—the rest of the stay more than made up for it. The hotel’s territory was well-maintained and very clean, and the same goes for the rooms. Everything felt fresh and tidy, which made it easy to relax and enjoy the stay. What really stood out, though, was the staff. Every single person we interacted with was super friendly and helpful. They genuinely made us feel welcome from the moment we arrived. A special shout-out goes to the bartender—he was not only really nice but also made our evenings extra enjoyable with his friendly conversation and perfectly chilled, tasty beer. If you’re looking for an affordable place to stay in Bodrum that offers cleanliness, warm service, and a relaxing atmosphere, this hotel is a solid choice. Don’t expect gourmet meals, but for the price, the overall experience is great. Another big thank-you goes to the entertainment team! They did a fantastic job keeping the atmosphere lively and fun throughout the day and night. Whether it was poolside games, music, or evening shows, they brought great energy and made sure guests of all ages were having a good time.

Faye Cooper

From the moment we arrived, this hotel was a disaster. The room was in terrible condition, with mould covering the shower. To make matters worse, our passports were gone through as well as our suitcases , which is a serious security breach. The food was consistently awful, barely edible, and the air conditioning didn’t work, making the room unbearably hot causing one member throwing up. when they sent workers to fix it finally. they were sat on the bed using OUR vapes and tried kissing the members of the party asking her to bring him back to the uk and marry him. We reported these issues to reception multiple times, only to be met with laughter and dismissive attitudes. It took three days of constant complaining before they finally agreed to move us to another hotel, effectively ruining the first half of our holiday. Changing hotels mid-holiday was incredibly stressful and inconvenient as there was children in the party. This hotel is not only poorly maintained but also has staff who clearly don't care about their guests. Save yourself the trouble and book elsewhere!