Pharaoh Azur Resort

Kristine

Lovely hotel, staff are amazing, entertainment team especially Kiko and Nour these girls can’t do enough to make your holiday. Also Mohammed Rahman from the guest relations team, this young man went above and beyond to help us with a few issues we had. Rooms are clean and comfortable, food is good and entertainment good. Only advise I can give is do not use the taxis outside the gates only use the hotel taxis, also do not go into a shop at the bazaar called Anton 1 this man is very abusive and aggressive if you buy from other shops and not him.. Also the shops on the hotel itself be careful in the bag and trainer shop of you are using card they tell you one price then put extra on without you seeing. Other than these issues excellent holiday thank you 😁

Julia Hanson

Absolutely lovely hotel. Firstly the beds are quite hard but they are so comfy I was deliberately going to bed early! The food can be samey but its delicious and there is always something nice. The staff work very hard for their customers. My room cleaner, Ahmed, is a lovely young man and he did a great job keeping my room clean. The animation team did everything they could to get me off my sunbed! Dancing and stretching looked and sounded great but I really enjoyed talking to them and listening to their life stories. Kiona and Noor are both such lovely and sweet girls who again couldnt do enough for us. Beware of the people who work in the shoe/handbag shop. They craftily overcharged me. Even tho I was looking out for it!! And make sure you get a taxi from reception - we got a taxi from outside the gates. They seem to be run by a horrible man in the Bizarre down the road. He took offence at me buying from another shop and shouted abusively and followed us outside demanded we buy from his shop; promising me a free dress. As hes in charge of the taxis I went in and got a dress and a bikini but he still charged me for the dress even tho we told he he’d said it was free. STAY AWAY!! I was traumatised!! My final comment is about the excellent Mohammed Rahman on Guest Relations! A great young man who listened carefully to our concerns, took them onboard and got the manager involved. We were asking for a sign to be put up so no one else gets one of those taxis. The Manager very kindly let us have our room til 4pm on the day we left. I hope you have a lovely time.

Jennie Cooper

Our second trip to this lovely hotel, lovely pool and beach. Food is lovely and cooked well. Bar staff are lovely and so friendly. The animation team especially are trying so very hard to get people do join in but not many want to! But we love karaoke and they made a point of putting it on three times for us! Great team. Thank you 🙏

caitlin

We had a fantastic family stay. The entertainment team were amazing throughout, friendly and inclusive. A special mention to Kiona, whose energy, kindness and enthusiasm really stood out and made our holiday memorable. Great shows, great atmosphere, highly recommended!

Nadia Ahmed

Staff in general are pretty miserable. Bar staff were a little rude and the staff in the restaurant area were better. The receptionists were a little abrupt and brash in their responses. The tour reps, however, were very pleasant. We had problems with our hot water and we had to mention almost every day for the first 3 days. Also, our room only had 2 available sockets, which meant we had to move lamps and the kettle around the room. It was pretty ridiculous. They sent a multi plug extension lead to our room to fix the problem! The food was very good, breakfast was the same every day, but the choices were good. Don't bother booking Ala Carte, personally I didn't enjoy it. However, if you want some ambience and some quiet time, then go for it. To mention the spa, well, the manager wasn't the best at communicating and his customer service skills are questionable. We had an issue with my friend's privacy not being respected. At the time of booking and before we went for our hamaam experience, we made it clear that men and women are to be kept separate. During the treatment, there was a male staff walking around (places where we are walking around in underwear). My friend mentioned it a few times, and then it became a point that she had lost her patience and quite rightly so. The manager tried to blame her and made it out we were not clear, which was a complete lie. It was a very upsetting experience for her and no apology was given to her by the staff in the spa. She complained to main reception and they weren't sympathetic to start with, and then having spoken to 2 or 3 managers later, they came to a point to understand her complaint. We had a lovely holiday, but just found Paraoh Azur difficult in terms of their customer service! Not a hotel I would return to.