Pharaoh Azur Resort

Gabriel etc.

Really nice hotel. The room was big and clean. The buffet was nice, although it could have more vegetarian options. There are many things to do: playing billiards, going to the pool, enjoying the beach... There is a coral reef in the private beach with tons of amazing fish, so it's a great spot for snorkeling or scuba diving. Also, the shows and the animation team are amazing, making the evenings very funny.

Kristine

Lovely hotel, staff are amazing, entertainment team especially Kiko and Nour these girls can’t do enough to make your holiday. Also Mohammed Rahman from the guest relations team, this young man went above and beyond to help us with a few issues we had. Rooms are clean and comfortable, food is good and entertainment good. Only advise I can give is do not use the taxis outside the gates only use the hotel taxis, also do not go into a shop at the bazaar called Anton 1 this man is very abusive and aggressive if you buy from other shops and not him.. Also the shops on the hotel itself be careful in the bag and trainer shop of you are using card they tell you one price then put extra on without you seeing. Other than these issues excellent holiday thank you 😁

Jennie Cooper

Our second trip to this lovely hotel, lovely pool and beach. Food is lovely and cooked well. Bar staff are lovely and so friendly. The animation team especially are trying so very hard to get people do join in but not many want to! But we love karaoke and they made a point of putting it on three times for us! Great team. Thank you 🙏

Przemyslaw Deka

Hotel was great, good service and friendly staff. Entertainment in general was amazing. They have every night different show and they are really good. The hotel offers a big range of activities at the beach and the pool, you always now what to do. Animation team was great and full of energy, really loved them.

Nadia Ahmed

Staff in general are pretty miserable. Bar staff were a little rude and the staff in the restaurant area were better. The receptionists were a little abrupt and brash in their responses. The tour reps, however, were very pleasant. We had problems with our hot water and we had to mention almost every day for the first 3 days. Also, our room only had 2 available sockets, which meant we had to move lamps and the kettle around the room. It was pretty ridiculous. They sent a multi plug extension lead to our room to fix the problem! The food was very good, breakfast was the same every day, but the choices were good. Don't bother booking Ala Carte, personally I didn't enjoy it. However, if you want some ambience and some quiet time, then go for it. To mention the spa, well, the manager wasn't the best at communicating and his customer service skills are questionable. We had an issue with my friend's privacy not being respected. At the time of booking and before we went for our hamaam experience, we made it clear that men and women are to be kept separate. During the treatment, there was a male staff walking around (places where we are walking around in underwear). My friend mentioned it a few times, and then it became a point that she had lost her patience and quite rightly so. The manager tried to blame her and made it out we were not clear, which was a complete lie. It was a very upsetting experience for her and no apology was given to her by the staff in the spa. She complained to main reception and they weren't sympathetic to start with, and then having spoken to 2 or 3 managers later, they came to a point to understand her complaint. We had a lovely holiday, but just found Paraoh Azur difficult in terms of their customer service! Not a hotel I would return to.