Pestana Palms

Tamara Zvanbaia

A wonderful hotel with a high level of service and an excellent location. The room was very comfortable and clean, with daily housekeeping and regular replenishment of water and amenities. I was kindly upgraded to a better room with a beautiful view of the ocean and the city. The staff were extremely friendly and attentive. During my stay, it was my birthday, and the team made this day special with lovely surprises and a cake, which was very touching. Great food and a pleasant atmosphere. I am sincerely grateful to the entire team and will definitely return.

Jurga Wellbeing and Therapies

First of all, the full body Rebalance massage done by Leticia was one of the best massages that I've experienced recently. She's also a Reiki practitioner and has wonderful energy about her. ✨️💫🌟💚 I hope I'll get to experience the magic touch of her hands again. Highly recommended. 🌟🌟🌟🌟🌟 The location of this hotel is absolutely fantastic right on the ocean front with uninterrupted views (we stayed in the round hotel building on the 6th floor). Mind you, it was rather windy when we arrived so we could feel and hear the howling wind too. 🫣🤣 Our room was spacious, airy, light and cosy. It had a balcony facing west so perfect for watching sunsets. ☀️ Small bottles of mineral water and sparkling passion fruit soft drink are left each day in the room. There was a wonderful "Welcome" hand written card and gifts waiting for us in our room upon arrival. 💚 The breakfast buffet was lovely too with plenty of choice, eg all types of eggs and even freshly to order made omelette, different meats, cheese, salad, fruits, bakery goods, good coffee and pastries too. A wonderful experience overall and we would definitely return here. 🌟🌟🌟🌟🌟💚

Tivadar Limbacher

We've stayed in a Premium Double Sea View room on the sevent floor. Originally we booked a standard Double Sea View, on the first floor, but on site we've decided to upgrade because of the better view, privacy and bigger windows. Staff is extremely helpful, breakfast is good quality (not much variety) with a nice view. The hotel is right on the shore with access to the ocean which is rare in Madeira so a huge plus. The on site restaurant is pretty good and reasonably priced!

Guilherme Dantas

I was in this hotel for a week, in the main building with an ocean view. We were two, and we both loved it. Amazing views from everywhere, the restaurant the room and the swimming pool. The breakfast was great and the waiters are very helpful and busy with making sure all going smoothly, also a good variety of foods and drinks that change slightly every day. Service just had one point of improvement, hence the 4 stars, which was the very hard to hear receptionist to the breakfast, she only spoke English and was not very approachable/active, at least compared to everyone else who was very active, approachable and helpful. Will definitely return another year.

Anton Burn

We usually stay in 5★ hotels and came to Pestana Vila Lido after another 5★ stay, so expectations were higher. Overall, the hotel feels a bit unbalanced. The building and interiors are clearly dated. While the rooms are tidy, the bathroom showed wear (cracked sink, old rusty bin, some mold in the shower). Sound insulation is poor — you can hear neighbors, hallway noise, and even the gym early in the morning. The breakfast area also looks very outdated. Food quality is average. Breakfast is acceptable, but dinner was disappointing, and we preferred eating outside the hotel. Service is excellent. The staff are very friendly, helpful, and professional, and cleaning was good. Location is a big plus: oceanfront with direct access to the water, a nice pool area with sea views, and a supermarket right across the street. Overall, we were satisfied. You get what you pay for, and for the price it’s fair. If you’re looking for a true 5★ luxury experience, nearby hotels offer that — at a much higher cost.