Pestana Palms

Mar

We had an amazing stay! Members of the staff were welcoming, friendly, and attentive. The rooms were clean and comfortable, and the atmosphere was relaxing from start to finish. The location was perfect, and every detail made the experience truly enjoyable. Highly recommend!

Milos Matejic

Falls Short of a 5-Star Standard I booked this hotel with the expectation of a genuine 5-star experience, but sadly, it fell well short in several key areas. Service: Despite placing the “Please clean the room” sign on our door every morning, housekeeping only attended to our room after 4pm, and only when reminded. At this level, one expects proactive, timely service without repeated prompts. Cleanliness: This was the most disappointing aspect. A cockroach was found in the bathroom, and dead bugs were visible around the breakfast buffet area. These are issues one should never encounter in any reputable hotel, let alone a property claiming 5 stars. Breakfast & Coffee: The breakfast selection and quality were underwhelming compared to other 5-star hotels I have visited. The coffee was particularly poor — a strange mixture from a machine that combined all the tastes. Overall: While the hotel may have the outward appearance of a luxury property, the service, cleanliness, and food quality are more in line with a 4-star rating at best. There is potential here, but significant improvements are needed before it can truly justify its 5-star status

Olivia Bl

Overall, we really enjoyed our stay at the Pestana. However, I would rate it more as a 4-star hotel rather than a 5-star. Our main disappointment was the breakfast. Although the variety is decent, the presentation and hygiene really fell short, especially given the number of guests. The pancake and egg stations, in particular, were not clean at all, and the bowls and serving areas around them didn’t look appealing. It felt like no one was in charge of keeping the buffet tidy and refreshed throughout the service, which really impacted the experience. Having someone dedicated to maintaining cleanliness and presentation during breakfast would make a huge difference and would be normal. Aside from that, the hotel has a lot of positives : the pool area is beautiful, being right on the sea is a huge plus, and the rooms are spacious, modern, and very comfortable.

Steven Donhue

We absolutely loved our week at Pestana Vila Lido. The room was great, and the view was amazing. The staff were extremely helpful and went out of their way to provide anything we needed. The breakfast buffet was also very good, made even better by the view across the bay each morning. We would highly recommend this hotel and will 100% return when we return to Madeira.

Marta Chamielec

Absolutely fabulous hotel and lovely service. Highly recommend to anyone to visiting! We will definitely come back some day here again! obrigada