Paradisus Playa del Carmen - Riviera Maya

andrew apple

First all inclusive experience for our family and it was beyond amazing. We opted for family concierge and got the junior suite with a nature view and it was definitely worth the money. Jorge was great, left little surprises for our baby girl, and kept in constant contact with great recommendations for food and advice for traveling into town. The food options all were top notch, although some places were much hotter than others which made it a little difficult to eat and enjoy, but hey, it’s hot in Mexico in June so it was expected lol. The only real bummer was the seaweed at the beach , which I cannot fault the resort for. They constantly worked at cleaning it up but it just keeps coming. Overall would recommend for a family looking for a fun get away in Playa del Carmen! Also shout out to Omar, great person to have talking to the guests, made us feel like friends not just a room number.

Sarah Romero

This is a beautiful, well kept resort. My kids loved the ship pool and water park. They spent most of the day at the ship pool. Service by staff is excellent. Room cleaning is incredible by a few male cleaners, be sure to tip them well! Pros: excellent service by staff. I got sick one day and the guest service was incredible, checking in and making accommodations for food to ensure a quick recovery. The shows for kids were so cute, be sure to check out the circus and lion king. Face painting also a PLUS! Incredible artists doing the face paint. Also, be sure to walk down to the left when you get to the beach and go see Esmeralda public beach. It’s a beautiful pool of ocean water for small kids. That’s where we spent most of our beach time due to the crazy seaweed in front of resort. Water park is 4 feet deep throughout so be sure to bring life jackets for kids who can’t swim or they can’t safely use this area without mom and dad holding them. The buffalo hot wings at the Celsius bar were the best hot wings we’ve ever had. The adult pool was awesome and the drinks were incredible at the adult pool bar. Cons: I am a beach person and I was so sad I couldn’t see the beach at all from any area of the resort unless I took the very BEAUTIFUL walk down the bridge to get to the beach. Not horrible but would have enjoyed seeing the beach from areas of resort. Also, I was sad to know they don’t have the trampoline bungee for the kids. Turns out this was many years ago and was replaced by water park. Kids loved water park but I guess I went too far back with reviews and expected to see the trampolines. Huge CON for me was that there was no coffee pot in the room. Please get coffee pots in the room!!! This is a must for me and was so disappointing. Food at the buffet was good and plenty. We ended up using buffet for all meals because the majority of times we could get for fancy dinners were during the show times. We didn’t want to miss the shows and my kids loved the buffet, as did we. There were plenty of options and we aren’t too picky with food. Overall, great stay and glad we had the opportunity to visit.

Faiza Naeem

The resort in my experience was just average. Will begin with positives; there were lots of activities available and arranged for the kids in the resort. Mini bars, restaurants outside and inside the resort including snack stations were easily accessible. However, the quality of service needs to be improved. A couple of times when I called for something , they didn't attend to the needs right away such as, delayed room cleaning, food/snacks arriving after 1 hour of request, something missing after room service person comes with the items requested (missing cup, bringing fewer items than requested) Being truthfully honest I've been to a better resort with more access to other restaurants with better quality flavorful food and access to more choices and variety of cuisines. So my expectations for this resort was pretty high. Unfortunately it didn't live up to that and it was just average for me. There was only one small buffet restaurant with flavourless and bland food. Food flavour there in the resort restaurants was nowhere close to Mexican food. My guesses are because most of the tourists there are white , they have made their food according to their desire which means just a little bit of salt and pepper. Majority of the food dishes were pork, and because being a Muslim, I and my family don't eat pork, that left the rest of the food choices very limited. One of the occasions , their salmon had a lot of smell which made me lose my appetite. We picked this resort based on the food reviews. However, it just goes to show that reviews can be deceiving and depends on who wrote the reviews (their food preferences/choices). Their resort doesn't give access to adults only to the people with kids, so bare that in mind.

Trevor McLarnon

I was there with my wife and 2 kids in the family concierge section. Our concierge Nestor was fantastic and the kids were treated to a few surprises! The reason for a 4 star rating is the food was good but not fantastic, the gift shop staff were quite unfriendly (all other staff were great) and there were areas that needed some touching up around the resort. The liquor selection at the lounge was the best I have seen at any resort. Room service, cleaners and beers in the room were fantastic. I would go back in a heartbeat

Chris Marino

Nice hotel with friendly staff. Family concierge was worth the extra spend and ours, Adrian, was great at his job and very nice start to finish. Didn't enjoy the dinner reservation games. Upon arrival there was no availability. Our family concierge worked his magic and arranged for reservations at respectable times for a family with young kids. EVERY night at dinner the restaurant was ~40% full. Some of this im sure is due to no shows but I think it was a way to direct more people to the buffet. Many people were angry day after day about the lack of dinner reservation ability yet these restaurants were mostly empty. The rooms and facilities were ok but not great. Service and food on the adult side was night and day better than the family side. The beach was nice but we didn't enjoy the chairs being packed in so close to each other. Overall, this resort was a bit cheaper than some others and with that it represented decent value.