Paradisus Playa del Carmen - Riviera Maya

Cindy Moreno

We had an amazing stay at Paradisus Playa del Carmen and could not be happier with our experience. From the moment we arrived, the service was outstanding, and the resort exceeded our expectations in every way. A special thank you goes to our Family Concierge, Nestor H., who truly made our vacation unforgettable. Nestor ensured that all of our needs were met throughout our stay and went above and beyond to make our children feel special with thoughtful surprises waiting in our room. He also handled our restaurant reservations, which made the trip so much more relaxing and allowed me to focus on enjoying time with my family rather than worrying about planning details. Choosing the Family Concierge option was absolutely the best decision we made. We would also like to recognize the bartenders, Roderi and Lorenzo, who were both amazing. Their friendly personalities, excellent service, and delicious drinks added so much to our experience. The food was excellent, our room was comfortable and well-maintained, and the overall atmosphere of the resort was perfect for a family vacation. The entire staff made us feel welcomed throughout our stay. We highly recommend Paradisus Playa del Carmen and look forward to returning in the future. Thank you, Nestor, Roderi, Lorenzo, and the entire team for helping create such wonderful memories for our family!

Kyle Cordia

Room: Master Suite Swim Up * The room was spacious with plenty of storage, allowing our family of five to unpack comfortably. The dining table was perfect for daytime room service, and we never felt overcrowded. * The swim-up layout was excellent and one of the best I’ve seen at a family resort. Our swim-up connected to the main pool via a short lazy river, giving easy access to both the pool bar and Cielo for lunch. * The swim-up patio was spacious, and the built-in beds in the pool were awesome. We spent a lot of time swimming right outside our room while other families occasionally floated by. This setup was a huge advantage with an infant who naps frequently throughout the day. Family Concierge * Pre-arrival concierge: Email response times were solid, and all questions and requests were handled efficiently. We also appreciated receiving confirmations for requested reservations as soon as they were booked. * Check-in: The check-in process at the Family Concierge building near Lunch Box was quick, smooth, and welcoming. * Concierge service: Roberto was outstanding. He was energetic, incredibly friendly, and attentive throughout our stay. He consistently checked in on us, left gifts for the children daily, and arranged champagne and dessert for my birthday on our second evening. He even met us at our departure van to send us off. A++ service from Roberto. * Lunch Box Restaurant: We ate breakfast here three mornings and enjoyed every meal. Service was quick, friendly, and very accommodating for our children. * Additional Family Concierge perks: We loved having snacks, coffee, and liquor available throughout the day in the FC building. The kids also really enjoyed the cookie decorating event hosted there. Other Notes * Our door lock broke on the first day, but I submitted a maintenance request through the app and it was fixed within about two hours. * Kidsdom: The staff (Yessenia, Yodira, Carlota, and Lety) were amazing. Registration and drop-off were very easy. Our 3- and 6-year-olds spent 1–2 hours there almost every day and looked forward to going each morning. They separate kids by age group, which worked out great for us. * The buffet and restaurants were consistently good. Every meal met or exceeded expectations, even if the food itself wasn’t dramatically above what you’d expect from a quality all-inclusive resort. * Overall, this was an excellent resort for families, especially with younger children and infants.

Carol Martin

We had a wonderful week at Paradisus in Playa del Carmen. Our Concierge Cynthia was beyond excellent. She took great care of us and made a fun game of teaching our kids Spanish. The restaurants are excellent and we especially enjoyed the tacos at Blue Agave. Carlos Roberto made our meal memorable with great service and stories and descriptions of the delicious tacos. We loved all the pools and fun activities. What a great vacation!

Vahid

We had a wonderful stay at Paradisus Playa del Carmen. The resort is beautiful, the rooms were very clean, comfortable, and well maintained throughout our stay. The quality of the food was also excellent. We enjoyed the variety of restaurants, and everything we tried was fresh, flavorful, and well prepared. What impressed us most was the customer service, especially whenever we had a question or a problem. The staff responded quickly, listened carefully, and handled everything professionally and kindly. It made us feel cared for and relaxed during the whole trip. The overall atmosphere, service, cleanliness, and food quality made this a very memorable vacation. We would happily return and definitely recommend Paradisus Cancun.

Tina Ray

Amazing service. From check in to all the servers, everyone greets you with a smile and makes you feel welcome. The rooms were large well kept and very clean and luxurious. I love their lotions and their care packages. It was a added touch that also made you feel welcome. Room service was excellent and we hot breakfast every day. The pool was small but well maintained. The beach and ocean were sadly full of sargassum. Crews did the best to clean but mother nature won. Sam at the boat aqua club was awesome and took us to clean water on the catamaran and we were able to swim. Food here is great. The buffet is small but the restaurants have great variety. The sushi restaurant was the best. Kids will be spoiled with a lot candy and the ice-cream is amazing. Only negative is most of the lobby area and where shows are isn't air conditioned and there are no fans. So it gets HOT. Also a couple of power outages happened. Regardless it was an amazing stay and we will be back.