Paradisus Playa del Carmen - Riviera Maya

Kate T

I don’t even know where to start the place is amazing! Concierge Victor & Eduardo, Cynthia with guest services/host The Reserve are top notch both go above and beyond. This is the 2nd time I’ve been here and looking forward to returning. Every employee has been friendly, helpful making sure your experience is enjoyable. The servers are amazing. I have to say Capella restaurant was over the top with our expectations. Thank you Capella’s Victor was talking to all guests making sure food and service were thumbs up! Make sure even though it’s all inclusive you tip these employees, they work so hard. Our rooms are cleaned & turn down service is just a special touch. Kudos to each of these employees for making our stay a memorable experience. The Theodore’s in #1177.

Alexandra Golter

This was my second visit to this resort. Our first experience, two years ago, was much better. We enjoyed it so much we brought our entire extended family back, 15 people. The staff at the restaurants often seemed annoyed with us, our bathroom door would not shut, the entire pool area needs to be resurfaced, the beaches are unusable due to the seaweed (may-August) which was super disappointing, the smell from the water was so bad the entire resort smelled of fish. The daily activities were nothing like our first visit- what happened to the pool parties at the water park? My kids loved those! I think the A/C is broken in every restaurant and it’s hard to relax at the pool with cotes constantly jumping in the trash can and going through your bags. There wasn’t nearly enough staff around the pool area to keep up, we were able to order from them once. Both times we ordered room service they told us 45 minutes and it was well over a hour and fifteen minutes. We called to have plates picked up and no one ever came. The employees in the gift shops kicked us out two separate times and were HORRIBLY rude. You also pay adult prices for kids 13 and over, which is fine but then they can’t even do anything without an adult- my 15 year old couldn’t even get lunch at the buffet without a parent. We didn’t pay for the concierge service this time, the staff treats you much different if your staying in just one of their standard rooms. Based on this experience I wouldn’t recommend the hotel, which is unfortunate because we enjoyed our first visit so much.

Logan Moore

Every time my parents ask me where I want to go for our vacation, I always say this place. It is truly my home away from home. The staff at this place are truly my family now. They are so dedicated to their job and show that they really care. I love this place. Definitely recommend!

Faiza Naeem

The resort in my experience was just average. Will begin with positives; there were lots of activities available and arranged for the kids in the resort. Mini bars, restaurants outside and inside the resort including snack stations were easily accessible. However, the quality of service needs to be improved. A couple of times when I called for something , they didn't attend to the needs right away such as, delayed room cleaning, food/snacks arriving after 1 hour of request, something missing after room service person comes with the items requested (missing cup, bringing fewer items than requested) Being truthfully honest I've been to a better resort with more access to other restaurants with better quality flavorful food and access to more choices and variety of cuisines. So my expectations for this resort was pretty high. Unfortunately it didn't live up to that and it was just average for me. There was only one small buffet restaurant with flavourless and bland food. Food flavour there in the resort restaurants was nowhere close to Mexican food. My guesses are because most of the tourists there are white , they have made their food according to their desire which means just a little bit of salt and pepper. Majority of the food dishes were pork, and because being a Muslim, I and my family don't eat pork, that left the rest of the food choices very limited. One of the occasions , their salmon had a lot of smell which made me lose my appetite. We picked this resort based on the food reviews. However, it just goes to show that reviews can be deceiving and depends on who wrote the reviews (their food preferences/choices). Their resort doesn't give access to adults only to the people with kids, so bare that in mind.

Sarah Romero

This is a beautiful, well kept resort. My kids loved the ship pool and water park. They spent most of the day at the ship pool. Service by staff is excellent. Room cleaning is incredible by a few male cleaners, be sure to tip them well! Pros: excellent service by staff. I got sick one day and the guest service was incredible, checking in and making accommodations for food to ensure a quick recovery. The shows for kids were so cute, be sure to check out the circus and lion king. Face painting also a PLUS! Incredible artists doing the face paint. Also, be sure to walk down to the left when you get to the beach and go see Esmeralda public beach. It’s a beautiful pool of ocean water for small kids. That’s where we spent most of our beach time due to the crazy seaweed in front of resort. Water park is 4 feet deep throughout so be sure to bring life jackets for kids who can’t swim or they can’t safely use this area without mom and dad holding them. The buffalo hot wings at the Celsius bar were the best hot wings we’ve ever had. The adult pool was awesome and the drinks were incredible at the adult pool bar. Cons: I am a beach person and I was so sad I couldn’t see the beach at all from any area of the resort unless I took the very BEAUTIFUL walk down the bridge to get to the beach. Not horrible but would have enjoyed seeing the beach from areas of resort. Also, I was sad to know they don’t have the trampoline bungee for the kids. Turns out this was many years ago and was replaced by water park. Kids loved water park but I guess I went too far back with reviews and expected to see the trampolines. Huge CON for me was that there was no coffee pot in the room. Please get coffee pots in the room!!! This is a must for me and was so disappointing. Food at the buffet was good and plenty. We ended up using buffet for all meals because the majority of times we could get for fancy dinners were during the show times. We didn’t want to miss the shows and my kids loved the buffet, as did we. There were plenty of options and we aren’t too picky with food. Overall, great stay and glad we had the opportunity to visit.