Palace Downtown

The Shiv Show

Food was amazing but the service was outstanding. We were seated with no reservation which is apparently very lucky, especially for a saturday evening. The cocktails and food were all amazing. I came here just for the mango sticky rice but the red ruby was even better. Ravi was our waiter at first but then we were served by Dew and she gave us the best service we have received in the whole of Dubai. What a lovely woman! I had the duck red curry and my family had the green chicken curry. I recommend the Pomelo salad

diyana renno

I recently had the pleasure of staying at the Palace Downtown Dubai, and I can confidently say it was an unforgettable experience. From the moment we arrived, the service was impeccable, with a special mention to the incredible team members who truly went above and beyond to ensure our stay was flawless. Yousseff, Esquin, Amouna, and especially Linda made us feel right at home. Linda, in particular, was a standout – she went out of her way to accommodate our requests, and her attention to detail made our trip extra special. The property itself is stunning, with breathtaking views and luxurious amenities that perfectly complement the high level of service. It truly made our trip to Dubai one to remember. Thank you to everyone at Palace Downtown Dubai for making our stay so wonderful. We will certainly be back!

Sandra Mancini

unforgettable! From the moment we arrived, we felt warmly welcomed. The entire team was incredibly accommodating, helpful, and always greeted us with a smile – you can immediately tell that true hospitality is genuinely practiced here. The atmosphere in the hotel is magical: the décor is elegant yet cozy, almost like something out of a “One Thousand and One Nights” story. Every service, whether at check-in, breakfast, or when asking for information about the area, was handled with great attention to detail and care. Even on our last morning, when we had to leave very early for the airport, everything was arranged smoothly for us. And no matter if we were out in the evenings – we were always warmly welcomed back, which made our stay even more pleasant. What impressed us most was how personal and attentive the team was. It never felt like standardized service, but genuine warmth. We enjoyed every moment – from the relaxing time in our room to the magical evenings with views of the Dubai Fountain. Overall, our stay was a perfect experience in every way, and we would highly recommend it to anyone. We will definitely be coming back!

Tahir Patel

I had an exceptional experience at The Palace Downtown. From arrival to departure, every detail was handled with the highest level of professionalism. Ahmed at the restaurant was outstanding - his warmth, attentiveness, and genuine care elevated the dining experience. The front desk team was equally impressive: welcoming, efficient, and always ready to assist with a smile. The restaurant staff delivered flawless service, and the quality of the meals was excellent. The in-house service team went above and beyond, ensuring comfort and responding promptly to every request. This hotel embodies true hospitality. I highly recommend The Palace Downtown for anyone seeking luxury, comfort, and exceptional service. ⸻ 💌 Personal & Heartfelt (like a thank-you note) My stay at The Palace Downtown was truly unforgettable, thanks to the wonderful people who work there. Ahmed at the restaurant deserves special mention—his kindness, professionalism, and genuine hospitality made every meal a pleasure. The front desk staff were so welcoming and helpful, and the restaurant and in-house service teams always went the extra mile to make sure I felt cared for. Every detail of my visit was made smoother and more enjoyable by the staff’s dedication and warmth. Thank you to everyone at The Palace Downtown for creating such a memorable experience - I can’t wait to return!

Rouna Farid

⭐⭐⭐⭐⭐ I had an amazing experience at Ewan! The food was delicious — fresh, flavorful, and beautifully presented. The ambiance was warm and inviting, perfect for a relaxing meal. A special mention goes to our server Rami who was incredibly friendly and attentive throughout the evening. They made great recommendations and ensured everything arrived on time. Excellent service that truly elevated the whole experience.