Palace Downtown

Gerald Harris

From the moment we drove up, we felt like royalty. The doors were opened for us, our luggage was taken straight to our room, and the staff was warm, welcoming, and attentive. The room itself was beautiful, the food was delicious, and the overall ambiance and atmosphere were absolutely breathtaking. It truly felt like a luxury experience from start to finish at least initially. At checkout, we were surprised to learn that the beverages and snacks in the room were not complimentary and that we were being charged $106 USD. This was not explained to us beforehand, and had we known, we would have chosen a different option for how we spent that money. We genuinely believed those items were included with the room. Unfortunately, what happened next was even more disappointing. After completing checkout and while waiting for our Uber, a staff member was radioed by the front desk and my husband was asked to come back inside. He was accused of drinking a Corona beer from the room refrigerator and informed that we would be charged for it. My husband calmly explained that we do not drink alcohol and that he has not had a drink in over 20 years. We are Christians and would never risk our integrity or embarrassment over a $22 bottle of beer. Despite this, the accusation was made based on a count they said was missing. After my husband reiterated that we do not drink, there was no apology. Instead, we were told that someone had made a mistake with the count. This was extremely disheartening, especially after spending over a thousand dollars at the venue and celebrating my husband’s 60th birthday in room 274. What should have been a beautiful ending to a special milestone instead left us feeling embarrassed and disappointed. The hotel itself is stunning, and much of the staff was wonderful,but the way this situation was handled overshadowed an otherwise amazing stay and left us with a very unfortunate final impression.

Rich Youth

Palace Downtown is truly one of the most magical places in Dubai. From the moment you arrive, you are surrounded by elegance, luxury, and timeless Arabian charm. The architecture, interiors, and breathtaking views of Burj Khalifa and the fountains create an unforgettable atmosphere. The service is absolutely exceptional — warm, professional, and attentive without ever being intrusive. Every staff member goes above and beyond to make you feel valued and comfortable, turning your stay or visit into a truly five-star experience. The dining experience is just as impressive. The food is refined, beautifully presented, and full of rich, authentic flavors. Whether for breakfast, afternoon tea, or dinner, every meal feels special and perfectly curated. What makes Palace Downtown stand out is the perfect balance between traditional heritage and modern luxury. It’s not just a hotel — it’s an experience. Ideal for special occasions, relaxing escapes, or simply enjoying the beauty of Dubai at its finest. Highly recommended. A true masterpiece of hospitality that I’ll always return to.

Mohammed Jasir

Had an absolutely wonderful experience at Palace Hotel, all thanks to Mohammed! 🌟 His hospitality, professionalism, and attention to detail were truly exceptional. From the moment we arrived, he made us feel welcomed with his warm smile and positive attitude. Every request was handled quickly and gracefully, and he went above and beyond to ensure our dining experience was perfect. It’s rare to come across someone who combines genuine kindness with such outstanding service. Mohammed is a true asset to Palace Hotel and definitely one of the reasons we’ll be coming back again. Highly recommended! 👏✨

Mademoiselle Shushu

I adore this hotel i have a lot of memories in it , but lately it's getting old and not comfy please consider renovation ASAP, the toilet are too old and very dirty ( the lobby toilets) the hotel full of mosquitoes because they keep the main gate of the hotel open its open since I first visited it 18 + years ,they must put a sliding glass doors after the big wooden door to protect the hotel environment, the furniture in the lobby needs urgent attention not cleaned or maybe needs to be replaced. The staff are all good I feel home there, valet parking staff are wonderful . I hope the management start with new steps to improve and fix these issues.

Mohammed Sakoor

Dear Palace Downtown Team, I’ve stayed here a few times, and each visit has been wonderful. I’d especially like to commend Oumnia for the amazing service and warm hospitality she provides. Her attention to detail and genuine care greatly enhance my stay. Thank you for maintaining such high standards and making guests feel at home. Best regards, Mohammed Sakoor