Otium Pyramisa Beach Resort

nicole orlando

Been here for a solo trip and I had a great stay! Loved that you have swimming pools but also the beach just few steps away, with bars and activities. I also had various massages and treatments for a fully relaxed holiday. I would just have appreciated a slightly better quality when it came to food, but I understand it is very difficult to make everybody happy. The variety they have anyway serves that purpose and I appreciated the efforts of the Staff.

Agnieska Subotovic

We spent our holidays at Pyramisa and had a truly pleasant experience from start to finish. The hotel is beautiful and very well maintained, with a calm and relaxing atmosphere. During our stay, some renovation work was taking place, but the hotel managed it very well. They clearly tried to keep any disturbance to a minimum, and all areas remained clean and well organised at all times. The staff were exceptional — always friendly, polite, and helpful. Whenever we were not happy with anything, even small issues, the staff resolved them straight away, which made us feel very well looked after. The rooms were clean, spacious, and comfortable, with excellent housekeeping. The food was varied and tasty, with plenty of options for everyone, and the dining areas were always clean. Overall, our holiday at Pyramisa was relaxing, enjoyable, and stress-free. We made great memories and would happily return again. Highly recommended.

Souad Boumansour

⚠️ Hotel Under Renovation – Major Disappointment Despite an Exceptional Staff The hotel is currently under renovation: the entire main upper area is closed. The restaurant shown in the photos is closed, as well as the main reception. Meals and check-in are done in an annex building, which is not mentioned at all at the time of booking. I was extremely disappointed upon arrival, especially since I had booked a premium room in a 5-star hotel. The first room assigned to me was run-down and nothing like the photos. I immediately went back to reception and they changed my room, but clearly, if I hadn’t complained, they would have left me in that condition. That being said, the reception staff are very kind, welcoming, smiling, and attentive. 👉 The main issue is cleanliness and maintenance: • Room floors dirty and poorly cleaned • Housekeeping done daily but without proper equipment (no proper vacuuming, no effective floor washing) • Very worn-out bathroom: trash bin and equipment are damaged, overall not worthy of a 5-star hotel • Dirty elevators and walls, poorly maintained • The room floor was so dirty that I had to wash my feet before going to bed This is not the fault of the housekeeping staff, who are doing their best, but they clearly lack the proper equipment to clean as they should in a hotel of this standard. A deep weekly cleaning and basic maintenance would already make a huge difference. For comparison, I stayed in another hotel in Hurghada that was cheaper, and the difference in cleanliness was very noticeable. Regarding food, the annex restaurant lacks variety, and the juices served are from cartons, not fresh juices, which is disappointing for a 5-star hotel. In another hotel, we had fresh strawberry juice, which shows the difference in quality. ➡️ Positive points (and they really matter): The staff are truly exceptional and deserve special mention: • Reda, Restaurant Manager • A very friendly and attentive waiter • Mohammed and Mahmoud • The lady wearing a white veil, extremely kind • The head chef, lovely and very professional Everyone was kind, professional, and attentive, and honestly the staff are the reason the stay was bearable. Special mention to the spa: prices are negotiable, the spa is high quality, and the massages were excellent. The beach is beautiful, as well as the swimming pools, but unfortunately this does not compensate for the overall condition of the hotel. ➡️ Conclusion: A hotel that could be very good, but is clearly not at the level of a 5-star hotel, especially due to the lack of transparency about the renovations and the serious lack of cleanliness and maintenance.

Jakub Glajch

Amazing resort with top-quality service! The hotel is beautiful, very clean, and the staff are extremely friendly and helpful. Great food, stunning pools and beach – truly a perfect place to relax. Highly recommended!

Hernan Santiago Suarez

★★★★★ Exceptional hospitality I would like to recognize Noir from the reception team for his outstanding support. He acted with true professionalism and kindness, and went the extra mile to help me resolve a problem with my airline — including offering his personal mobile phone so I could contact them. This level of service is rare and deeply appreciated. Thank you, Noir.